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Granger Chevrolet - Service Center

Orange, TX

4.5
359 Reviews

360 Reviews of Granger Chevrolet - Service Center

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September 06, 2024

Poor communications, slow return of vehicle. . Bougjt it there, serviced there, will not return there. I try to stay in Orange to support our community businesses but you guys have a responsibili More

by MIKE.DENMON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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August 31, 2024

The service man was very friendly and understanding. .thank you guys for taking care of my car!!! More

by DEB.HORTON78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Reeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd Hurst, Kenneth Pickett
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Sep 02, 2024 -

Granger Chevrolet responded

Thank you for the opportunity! See you on your next service visit.

August 29, 2024

Great customer service and the oil change and rotation went by pretty quick. Friendly people More

by Ant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sami Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 28, 2024

Sammi's help and knowledge were excellent and much appreciated. Next time, I'll ask for Sammi. More

by phares1212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sami Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2024 -

Granger Chevrolet responded

We appreciate the opportunity. On behalf of Sami and Granger Chevrolet, thank you for servicing local!

August 25, 2024

Great service, friendly staff. Would definitely recommend and will be using them again for my next oil change. More

by JNEWLEMOINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Hurst
Report | Print
Aug 29, 2024 -

Granger Chevrolet responded

We appreciate the opportunity. We will see you next time. Let us know if there is anything we need to get you scheduled for.

August 24, 2024

Very courteous, very prompt was in and out in less than 30 minutes. excellent service More

by EDWARDARMFIELD12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Fink
4.0
This rating includes all reviews, with more weight given to recent reviews.
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August 21, 2024

Went above and beyond to see I was taken care of and answering all questions. More

by coachthree
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sami Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Reeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd Hurst, Kenneth Pickett
Report | Print
Aug 21, 2024 -

Granger Chevrolet responded

We appreciate the opportunity. Thank you for shopping and servicing local!!

August 19, 2024

The staff worked with my extended warranty company to resolve an electrical issue that was draining the battery. More

by tilisa.thibodeaux
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Reeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenneth Pickett
Report | Print
Aug 20, 2024 -

Granger Chevrolet responded

The $225 diagnostic fee was disclosed when the vehicle was brought in, and the agreement was signed. We conducted tests on the battery and alternator in accordance with warranty procedures. Our findings indicated that the battery had a bad cell and insufficient cold-cranking amps. Since the issue was with the battery, no extended service policy claim could be filed. We contacted you with the findings, at which time you expressed a preference for replacing the battery elsewhere and dissatisfaction with the diagnostic fee. In an effort to assist, the total charge was reduced to $115.40, and the vehicle was subsequently picked up. We regret that your experience did not meet your expectations.

August 15, 2024

Kenny was great to work with and extremely helpful. Got me back in my truck quicker than promised. More

by Lance Polk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth Pickett
Report | Print
Aug 20, 2024 -

Granger Chevrolet responded

Thank you for servicing at Granger Chevrolet. We appreciate the opportunity!

August 12, 2024

Had a very good experience. Everyone was very kind and very helpful. Definitely will be back. More

by Frios210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Cole
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