51 Reviews of Grand Subaru - Service Center
Grand Screwbaru They should rename the place "Grand Suckaru" Poor vehicle service. Poor customer service. Poor management. On July 16,2016, I dropped my 2014 S They should rename the place "Grand Suckaru" Poor vehicle service. Poor customer service. Poor management. On July 16,2016, I dropped my 2014 Subaru Forester (34,400 miles) off for the 30K Mile service. This service is a major service and costs around $500.00. I also requested that my vehicle be cleaned, waxed, and vacuumed, for an additional$125.00. 3 hours after I dropped off my car, the dealership calls and tries to sell me on $1000.00 in additional "repairs". Some items of which should be included in the 36K mile warranty. The service department at Grand Subaru refused to repair the following items: 1. Child-safe door lock does not function-unlatch. (Driver's side) 2. Brake lights are not working properly 3. Windshield wipers are worn out 4. Vehicle alignment 5. Battery test/replacement (I recently received a notice because it is recalled!) After repeated discussions with the service Dept (Anthony) and the manager (Ryan Drone); They refused to honor the vehicle warranty. I paid $500.00 for the 30K mile service, and was the car was given back to me dirtier than when I dropped it off. It had grease marks on the hood and steering wheel, and the service department didn't even attempt to clean the vehicle. I received very poor service and feel offended that the dealership not only will not honor their warranties, but also gave me back a filthy vehicle. More
Sandy's the Best ! I was going to see Sandy on Saturday 6/11/16 at 9am, to get a discount coupon, to purchase a sun shade, for my 2016 Legacy. The night before, I was ou I was going to see Sandy on Saturday 6/11/16 at 9am, to get a discount coupon, to purchase a sun shade, for my 2016 Legacy. The night before, I was out, and all of a sudden, my wife and I, could smell the coolant. I made it home, keeping a close eye on the temperature gauge. Saturday morning, I took a chance, and drove to Grand Subaru (about 6 miles), once again keeping a close eye the temperature gauge. I saw Anthony in the service department, and he asked if I wanted to wait, or leave the vehicle ? I said I'd leave it, as long as I could get a loaner. He said there was nothing available, because every loaner, was already reserved. So, Anthony suggested that I wait, because maybe, it might be a quick fix. So, while I was waiting, I went to see Sandy. I was telling her about my situation, and she said, "don't worry, if you have to leave your car, we will get you a car" ! I waited about 2 hours, when they found, that the radiator, did have a small leak. So, as promised, they rented a car for me, from Enterprise. I've never had to deal with an issue, such as this, but I thank Sandy for coming thru for me !! I do, highly recommend, Sandy, and Grand Subaru, if anyone is thinking of buying a Subaru !!! More
Terrible Customer Service Purchased a brand new 2015 Outback in August. When it came time for 12,000 mile service, we called and left a message with no one returning our call. Purchased a brand new 2015 Outback in August. When it came time for 12,000 mile service, we called and left a message with no one returning our call. Today (May 16, 2016) the car will not start and we are having it towed and Grand Subaru said they don't know when they can get to it. This will be my last interaction with Grand Subaru and will never recommend them to anyone purchasing a vehicle. More
Simple help My new car's clock was running slow and I couldn't find a way to correct it. I could get to a clock but it would only let me choose digital or analog My new car's clock was running slow and I couldn't find a way to correct it. I could get to a clock but it would only let me choose digital or analog and only change the hour. very frustrating. I called service, they just said to bring it in. another time I called and got a hold of one of the sales persons- Sandy [not my salesman, he wasn't in that day] since I knew she had experience setting up new cars for customers like Mason did mine, I hoped she could help me. she walked me thru the steps as I sat in my car. It's reached thru the DATE option, not the CLOCK option. WOW. my time is now set- 2 minutes fast, thanks to Sandy More
Nickle & dime me? Bought a brand new Outback last summer and was very happy initially. Got the color and options I wanted at a great price. About a month later a screw Bought a brand new Outback last summer and was very happy initially. Got the color and options I wanted at a great price. About a month later a screw punctured one of the tires and it had to be replaced. I was disappointed to find that this wasn't covered by the extended warranty that was supposed to, "cover everything" for ten years. Recently, I brought the car in for it's first tire rotation and they want to charge me $29.95. I'll take the car to Just Tires or NTB where they'll rotate my tires for no charge and I'll reward them with my business when the car needs new tires. What a disappointment you turned out to be Grand Subaru. More
Customer Service I have purchased multiple vehicles from Sandy and always rely on her to handle all of my vehicle needs. As always she was more than helpful aidi I have purchased multiple vehicles from Sandy and always rely on her to handle all of my vehicle needs. As always she was more than helpful aiding me in getting service on my vehicle. She put me in contact with Amanda and Anthony, who promptly took care of all my maintenance needs. The service was done in a timely manner and everyone was I came in contact was very professional. Thanks again Sandy and the Grand Subaru Team! More
Courtesy every step of the way From almost 7 years I am using they service. Very friendly, knowledgeable staff. I just bought new Subaru Crosstrek 2014. This is my fourth Subar From almost 7 years I am using they service. Very friendly, knowledgeable staff. I just bought new Subaru Crosstrek 2014. This is my fourth Subaru and second car from this Dealership. More
Maintenance Service not thoroughly performed After haggling over the $600 price and requesting honorship of a competitor dealer's coupon, I recently brought in my Subaru for a 60,000 mile mainten After haggling over the $600 price and requesting honorship of a competitor dealer's coupon, I recently brought in my Subaru for a 60,000 mile maintenance service. This maintenance service includes changing of several engine fluids (brakes, coolant, etc) and/or topping them off; as well as replacement of spark plugs among others. I knew it had to be done by the dealership because it's a major service in my mind. Although mechanically challenged, I've seen some of the fluid containers from opening the engine hood from time to time. I know that these containers have minimum and maximum markers so I was surprised and disappointed when i checked the car upon driving it back home. The coolant and steering fluids where nowhere near the maximum marks. Worse, the steering fluid was only slightly above the minimum level for a cold engine. Even the inexpensive window washer fluid wasn't topped off. I immediately called back the service guy and sent him pictures of what i saw through text messaging. He said the coolant should not really be topped off to the maximum level but agreed that the steering fluid seemed low and was unacceptable. Because it was late in the day, he was going to call me back the following day to schedule a technician who can visit me at home to top off the fluids. I didn't get a call back so i had to call the service manager and complain. While my complaints were eventually resolved and the coolant, steering and window washer fluids are now at their maximum levels, I can't help but wonder if the services I paid for were truly performed. Trust is hard to regain once broken. Customers beware! More
Great Service Just wanted to say how pleased i was dealing with your service dept on 16 Aug . even though we bought our Impreza at Gerald & were Happy with the purc Just wanted to say how pleased i was dealing with your service dept on 16 Aug . even though we bought our Impreza at Gerald & were Happy with the purchase,I was going to change my oil. on the car,i went to Grand to get oil, & parts, The parts guy was late getting there to open, that happens ,anyway Joe Bednarek was very helpful, i waited awhile but he kept trying to open up parts room, finally the parts guy came to open up, Without me asking Joe gave me the parts at cost, which was real nice of him to do, well Joe i said id write a compliment , sorry it took so long, if i need anymore parts i know where to go. even though i bought the car at Gerald its kinda far to drive from my house to Naperville, And as far as Schaumburg Subaru goes ,ill never set foot in that dump again, another story, To the management team at Grand please recognize Joe for his upstanding service, thats what keeps repeat customers.... sincerely Bob Petersen Streamwood Ill More
Good Service Had my new Outback in the service dept. for the first time. Had Rain Guards put on. On time appointment . Courteous service at a fair price and done Had my new Outback in the service dept. for the first time. Had Rain Guards put on. On time appointment . Courteous service at a fair price and done on time. What more can you ask for! More