Back

Grand Subaru - Service Center

Bensenville, IL

5.0
51 Reviews

51 Reviews of Grand Subaru - Service Center

Sort by
July 21, 2016

Grand Screwbaru They should rename the place "Grand Suckaru" Poor vehicle service. Poor customer service. Poor management. On July 16,2016, I dropped my 2014 S More

by Pestmanagementchicago@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan Drouin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Rogers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2016 -

Grand Subaru responded

Thank you for telling us about your recent experience with our team. We take your feedback very seriously and have passed your comments along to management for consideration. Don’t hesitate to give our Service Manager, John Francel, a call at (630) 595-0250 if you would like to speak about your visit in more detail. Thank you.

Aug 11, 2016 -

Grand Subaru responded

I appreciate you telling your story and experience to everyone via social media and online review sites. I am sorry for the negative experience that you had as I have apologized to you numerous times while dealing with you on the phone when I was able to get a word in to you in between all the profanity you were using. I was expecting to see all these reviews as you threatened to do so if we did not do all your repairs for you at NO COST TO YOU. As we respect all Positive and Negative Criticism, we also respect honesty. The real story that you are not telling everyone is that like I explained to you numerous times, you car is not under warranty. Subaru gives every customer a 3 year or 36,000 mile warranty, which ever comes first. You bought your car over 3 years ago. On top of that, like I explained to you numerous times, even if your car was within the warranty requirements, the repairs/maintenances you needed are not covered under factory warranty. They are normal wear and tear type maintenance. As far as you claiming that we did not wash your car, you had come in to pick up the vehicle before we were finished working on the car. While you were in our Service Department trying to pick up the car we told you it would be a couple more minutes. In the meantime you were talking with our cashier, once again using profane language and causing problems. Trying to make less of a scene we had asked you specifically if you would like to wait a couple more minutes and get your car washed, or would you like to take it now without the wash. You elected to take the vehicle with NO car wash. And we never charged you for a complete detail. Like I said Bryan, I expected you to write reviews about us everywhere as you threatened to do so. I just wanted to make sure that everyone understands what really happened. I am not going to go as far as to telling everyone online the profanity you were using, the threats you were making, and the inexcusable language and nasty vocabulary you were expressing. My cashier does not deserve to have to come into her place of work and get treated the way you did and talked to the way you did. As everyone can read Grand Subaru’s Reviews, we are of the highest rated in the industry. Our reputation has made us the Largest Volume Subaru Dealership in the Central US Region. Thank you to all our supporters and I look forward to continuously providing you with our respectful and professional First Class Experience. Thank You, Ryan Drouin General Manager Grand Subaru (630) 595-0250 rdrouin@grandsubaru.com

June 26, 2016

Sandy's the Best ! I was going to see Sandy on Saturday 6/11/16 at 9am, to get a discount coupon, to purchase a sun shade, for my 2016 Legacy. The night before, I was ou More

by Subaru Brad
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sandy Cuttone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2016 -

Grand Subaru responded

Thanks so much for sharing all of this with us, Brad! We're so happy to know that our entire team, including Sandy, took such great care of you during your visit here at Grand Subaru. We appreciate your kind comments so much and if you need anything else, feel free to stop by!

May 16, 2016

Terrible Customer Service Purchased a brand new 2015 Outback in August. When it came time for 12,000 mile service, we called and left a message with no one returning our call. More

by James j Gable
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Amanda Shelfo
May 24, 2016 -

Grand Subaru responded

We are concerned to hear this feedback, Mr. Gable. This does not sound like how we normally conduct our service department and we would like to get to the bottom of this situation as quickly as possible. Please reach out to our Service Manager, John Francel, at (630) 595-0250 when you have a moment. Thank you.

May 21, 2015

Simple help My new car's clock was running slow and I couldn't find a way to correct it. I could get to a clock but it would only let me choose digital or analog More

by satisfiednicki
Recommend Dealer
Yes
Employees Worked With
May 27, 2015 -

Grand Subaru responded

That's great to hear! We're glad that our team could still assist you with the clock in your vehicle. We appreciate you sharing your experience with us and we look forward to seeing you again at Grand Subaru!

March 18, 2015

Nickle & dime me? Bought a brand new Outback last summer and was very happy initially. Got the color and options I wanted at a great price. About a month later a screw More

by cub pilot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dan D'Andrea
February 11, 2015

Customer Service I have purchased multiple vehicles from Sandy and always rely on her to handle all of my vehicle needs. As always she was more than helpful aidi More

by Easter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Amanda Shelfo
Feb 12, 2015 -

Grand Subaru responded

It was our pleasure! Thank you very much for the excellent feedback on Sandy and our service team. We greatly appreciate your business and look forward to working with you again in the future!

December 31, 2014

Courtesy every step of the way From almost 7 years I am using they service. Very friendly, knowledgeable staff. I just bought new Subaru Crosstrek 2014. This is my fourth Subar More

by anga
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dec 31, 2014 -

Grand Subaru responded

Thank you for your continued loyalty to Grand Subaru over the years! We appreciate you taking the time to share your wonderful experiences with us and we hope you enjoy your new Crosstrek for many years. We'll see you next time!

September 13, 2014

Maintenance Service not thoroughly performed After haggling over the $600 price and requesting honorship of a competitor dealer's coupon, I recently brought in my Subaru for a 60,000 mile mainten More

by Chiburb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service
Sep 19, 2014 -

Grand Subaru responded

Thank you for taking the time to share you experience. While we’re glad to know everything was resolved in the end, we’re sorry to hear you were not completely satisfied with your visit. We strive to provide our guests with excellent service and a quality experience, so we want you to know we will be using your comments and feedback to improve our efforts for the future. If you would like to speak with us about this again, please feel free to give our service manager, John Francel, a call at 630-595-0250. Thanks again for the feedback, and we hope you’ll give us another opportunity in the future.

September 04, 2014

Great Service Just wanted to say how pleased i was dealing with your service dept on 16 Aug . even though we bought our Impreza at Gerald & were Happy with the purc More

by MASTIFF01
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sep 04, 2014 -

Grand Subaru responded

Bob, thank you for taking the time to share your feedback with us! We're very happy to hear that Joe was able to provide you with great customer service and represent our service department is such a positive way. Please don't hesitate to stop by or give us a call if there is anything else we can assist you with, and we hope to work with you again in the future!

July 12, 2014

Good Service Had my new Outback in the service dept. for the first time. Had Rain Guards put on. On time appointment . Courteous service at a fair price and done More

by mcamilli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jul 14, 2014 -

Grand Subaru responded

Thanks for the great feedback on our service team! We're happy you were pleased with your visit, and we hope to work with you again in the future!

...
5