Grand Subaru

Maintenance Service not thoroughly performed After haggling over the $600 price and requesting honorship of a competitor dealer's coupon, I recently brought in my Subaru for a 60,000 mile mainten After haggling over the $600 price and requesting honorship of a competitor dealer's coupon, I recently brought in my Subaru for a 60,000 mile maintenance service. This maintenance service includes changing of several engine fluids (brakes, coolant, etc) and/or topping them off; as well as replacement of spark plugs among others. I knew it had to be done by the dealership because it's a major service in my mind. Although mechanically challenged, I've seen some of the fluid containers from opening the engine hood from time to time. I know that these containers have minimum and maximum markers so I was surprised and disappointed when i checked the car upon driving it back home. The coolant and steering fluids where nowhere near the maximum marks. Worse, the steering fluid was only slightly above the minimum level for a cold engine. Even the inexpensive window washer fluid wasn't topped off. I immediately called back the service guy and sent him pictures of what i saw through text messaging. He said the coolant should not really be topped off to the maximum level but agreed that the steering fluid seemed low and was unacceptable. Because it was late in the day, he was going to call me back the following day to schedule a technician who can visit me at home to top off the fluids. I didn't get a call back so i had to call the service manager and complain. While my complaints were eventually resolved and the coolant, steering and window washer fluids are now at their maximum levels, I can't help but wonder if the services I paid for were truly performed. Trust is hard to regain once broken. Customers beware! More

best price Easy to flu in and get a car best prices in the country for a new Subaru. My company has bought two Legacys in the last 4 months Easy to flu in and get a car best prices in the country for a new Subaru. My company has bought two Legacys in the last 4 months More

How car buying should be. Friendly, respect, good price Went here after another dealership gave me a real tough time about test driving a car. I dealt with Sandy online and in person and had a great experi Went here after another dealership gave me a real tough time about test driving a car. I dealt with Sandy online and in person and had a great experience. I also found other workers there friendly and eager to assist me and show me to her office. I liked that everyone was friendly, treated me normal and not like car buying was this stressful or awkward experience, and the price was more than fair. More

Love my new car!! Walked in and the Dan and Mike helped me from start to finish in purchasing my new Forester. Really made the overall experience easy and pleasant. F Walked in and the Dan and Mike helped me from start to finish in purchasing my new Forester. Really made the overall experience easy and pleasant. Feel like I got my money's worth with no haggling or BS. Would and have already recommended this Subaru dealer to others. Thanks guys!! More

Worst experience After 7 hours felt like I was raked over the coals. Car was filthy and service was poor. I will never buy another car from this dealer nor will I buy After 7 hours felt like I was raked over the coals. Car was filthy and service was poor. I will never buy another car from this dealer nor will I buy another Subaru. More

Grand Subaru = Grand Experience Buying a new car is a hassle. With Grand the price was the best. The Sales team was kind and attentive. Great dealership, Great Car, Great Experience. Buying a new car is a hassle. With Grand the price was the best. The Sales team was kind and attentive. Great dealership, Great Car, Great Experience. More

Internet Sales of New Subaru Was referred to Grand Subaru through Consumer Reports. All discussions/emails very professional and clear. In summary: great price, great service, no Was referred to Grand Subaru through Consumer Reports. All discussions/emails very professional and clear. In summary: great price, great service, no tricks! Would definitely buy from Grand Subaru again! More

Amazing Experience, Best Car Salesman Ever We had Mike Slotwinski as our car salesman, and we have never had a better experience. No lies, not annoying, no bs, unlike most salesman. Gave us a g We had Mike Slotwinski as our car salesman, and we have never had a better experience. No lies, not annoying, no bs, unlike most salesman. Gave us a good deal and didn't waste our time. Extremely kind and cool man. Definitely recommend this man to anyone who wants a subaru in the Chicago area, worth the drive. More

Friendly, professional, helpful, and knowledgeable! Second time working with Chris on another WRX online, just as great as the last time! Super polite and helpful. Didn't end up able to pick up the Second time working with Chris on another WRX online, just as great as the last time! Super polite and helpful. Didn't end up able to pick up the one I really want, but not because Chris didn't try very hard to help me out! Was simply because my budget was too restrictive. Highly recommend them, especially for online sales through Chris. More

Great Service Just wanted to say how pleased i was dealing with your service dept on 16 Aug . even though we bought our Impreza at Gerald & were Happy with the purc Just wanted to say how pleased i was dealing with your service dept on 16 Aug . even though we bought our Impreza at Gerald & were Happy with the purchase,I was going to change my oil. on the car,i went to Grand to get oil, & parts, The parts guy was late getting there to open, that happens ,anyway Joe Bednarek was very helpful, i waited awhile but he kept trying to open up parts room, finally the parts guy came to open up, Without me asking Joe gave me the parts at cost, which was real nice of him to do, well Joe i said id write a compliment , sorry it took so long, if i need anymore parts i know where to go. even though i bought the car at Gerald its kinda far to drive from my house to Naperville, And as far as Schaumburg Subaru goes ,ill never set foot in that dump again, another story, To the management team at Grand please recognize Joe for his upstanding service, thats what keeps repeat customers.... sincerely Bob Petersen Streamwood Ill More