Grand Subaru

From the moment I entered an inquiry online with Subaru to the time I left the dealership with my new Crosstrek I felt well taken care of. I chose Grand Subaru because of the way Melissa Distel communicat to the time I left the dealership with my new Crosstrek I felt well taken care of. I chose Grand Subaru because of the way Melissa Distel communicated with me over the internet. She took me step by step and made great recommendations so that I was able to purchase exactly the car I wanted. When we finally met to finalize the purchase i fond Melissa and the entire dealership businesslike yet friendly. The process of this car purchase was comfortable and fun from beginning to end. Thank you Grand Subaru! More

Very responsive. Best quote delivered within an hour. Melissa was quick to follow up on questions and is very knowledgeable of the vehicle and options. No hassle process. Vehicle waiting for us to test Melissa was quick to follow up on questions and is very knowledgeable of the vehicle and options. No hassle process. Vehicle waiting for us to test drive when we arrived at the dealer. Relatively quick paperwork process. Could have done without the extended warranty sell process by the credit guy but that's pretty much standard in my experience. More

I would highly recommend Grand Subaru when buying a car. I had been to 3 other Subaru dealerships before coming to Grand and everyone had me believing that besides having to order and wait 3 months for a 20 I had been to 3 other Subaru dealerships before coming to Grand and everyone had me believing that besides having to order and wait 3 months for a 2014 Forester XT Touring, I would have to pay full price. One dealer did drop to $500 over invoice when he had a XT Touring on the lot but Melissa and Ryan blew everybody out of the water, literally! It just happened that after I ordered with Grand, a dealer received a XT Touring in the color I wanted with most of the options I wanted but I did not have the heart to tell him I had ordered a vehicle or the price I paid. Besides the price, I can honestly say that this purchase was painless! Melissa and Ryan treated me extremely well and made my purchase a pleasant experience. Once again, I would highly recommend Grand Subaru when buying a car! More

Great dealership! A pleasure to do business with. Chris was VERY knowledgable, took his time, and most importantly in this day and age of smartphones...paid attention to us and our needs/questions instead was VERY knowledgable, took his time, and most importantly in this day and age of smartphones...paid attention to us and our needs/questions instead of his phone!. We also received the BEST price on our new Crosstrek and I did lots of research before purchasing. We know you always feel like you were ripped off when buying a new car, but we felt pretty good about the price received. Grand Subaru was not the closest Subaru dealer to us, but the extra miles for the service/price we received was worth the drive. More

Best experience with a dealership so far! Everyone there was friendly, and the facilities are very nice! I did not feel like I was playing the "buying a new car game". Everything was very direct, and felt was friendly, and the facilities are very nice! I did not feel like I was playing the "buying a new car game". Everything was very direct, and felt I had gotten the best deal around after dealing with 3 other Subaru dealerships. I would recommend this dealership any day! More

It's been 12 years since my husband and I bought a new car, Quite honestly, we were not looking forward to the experience! The back and forth price haggling, the mind games, etc. Well, I have to te new car, Quite honestly, we were not looking forward to the experience! The back and forth price haggling, the mind games, etc. Well, I have to tell you that dealing with Grand Subaru was painless. I received a no-haggle Internet price quote immediately (on a Sunday!) which was very fair, and then made an appointment, came into the dealership, and was out in two-and-a-half hours, which included a test drive. The people were friendly and there was no pressure to purchase any of the extra add-ons. I would highly recommend doing business with Grand Subaru! More

I was set to buy a car from another dealership and send an email to Dan. In the course of three days we worked a great deal saving me about 8% over what I would have paid at another dealership. It was en an email to Dan. In the course of three days we worked a great deal saving me about 8% over what I would have paid at another dealership. It was enough that I drove two hours to buy the car from them. That is REAL money when buying a car. They don't BS on pricing, they sell at a great price and with minimal hassle. I have always been a truck guy so to by a XV Crosstrek was a little unnerving, but they made it easy. I anticipate great after care service as well. Thanks Grand. More

These guys are thiefs. I went to them for some service These guys are thiefs. I went to them for some service and they refused to return my car to me after I paid the bill. They claimed that I owed them m These guys are thiefs. I went to them for some service and they refused to return my car to me after I paid the bill. They claimed that I owed them money from the refund of an old warranty from my trade in, and they held my car and refused to let me leave until I paid them $850. They didn't try to contact me about this money, they waitied until I brought the car in for service and they had control over the car to tell me that they wanted this $850. If I was less fortunate I would not have been able to pay them, and I would not have my car anymore. It's not about the money so much, as it is about how they went about getting it. To wait for me to be in a position where they could force me to pay or suffer their wrath is underhanded and sneaky as all xxxx. BEWARE OF THESE GUYS, THEY SEEM NICE UP FRONT, BUT THEY WILL STAB YOU IN THE BACK THE FIRST CHANCE THEY GET. More

In the Spring of 2010 purchased a new 2010 Legacy Premium from Joe D'Andrea. Before I met Joe and the team at Grand Subaru my impression of car dealers were less than favorable. Here there was no hidden agen from Joe D'Andrea. Before I met Joe and the team at Grand Subaru my impression of car dealers were less than favorable. Here there was no hidden agenda. No bait and switch tactics. No lies. I went with internet pricing. Joe gave me a quote and after a couple of emails back and forth we had a deal. It was the easiest and most painless car purchase I ever had in my life. I could have stayed with the closest dealership to home for convenience. But by reading customer reviews I knew I would have not been as happy or satisfied. A couple of weeks ago my family purchased another vehicle from Joe and Grand Subaru. A 2014 Forester Premium. There was never any doubt that I wouldn't return to Grand. Customer Service, outstanding. Service, outstanding. Pricing, outstanding. Joe, well, he's the best. John Rabenda walked us through our paper work and financing and was extremely helpful. I would go out of my way to recommend this dealership to anyone. You won't be disappointed. More

This was our first experience with "internet shopping" for price quotes and we were scepticle when we recieved such an excellent offer. None of the local dealerships would match the offer , or e shopping" for price quotes and we were scepticle when we recieved such an excellent offer. None of the local dealerships would match the offer , or even come close. We drove an hour from Northwest Indiana fully expecting to go home dissapointed. We were suprised and extremely pleased to discover that the quote was what we paid. No hidden fees, no add-ons. This was an excellent experience for us and we would absolutely recommend Grand Subaru to family and friends and should we buy another Subaru we would use Grand Subaru. More