Grand Subaru

Bought a used, 2011 Subaru Forester Limited from Wendy and Grand Subaru. I would recommend this dealer. Details... --Stopped by on a Saturday in January, originally just to test drive some Foresters and Grand Subaru. I would recommend this dealer. Details... --Stopped by on a Saturday in January, originally just to test drive some Foresters and Outbacks in our general price, year and trim range, to see which we liked. Weren't originally intending to buy a car, unless exactly the right one was there. Turns out it was. Test drove it, liked it, talked with Wendy Kaplan about it. She was very friendly and patient, as we drove 4 cars, though one was obviously the ideal one. --After the test drives, we debated about the car we saw, and Wendy left my wife and I to talk. We did some quick looks on cars.com to see what else was out there at this trim level and year, and on truecar.com to see the target prices. Amazingly, the list price of the car was only about $200 higher than TrueCar's target price (which is typically aggressive), and other similar cars around the Chicago area were all move expensive. Only concern was that when I described the potential trade-in vehicle (2004 Saturn Vue AWD V6, 88k miles), the general range they were discussing was lower than we wanted to hear. --Put down a deposit of $500, which they said was refundable, so that we could talk it over for a day or two and do more research. Did the research, and bottom line, this was the perfect car for us (2011 Limited trim, plus cold weather package and rear camera added, excellent condition and reasonable mileage). --Two days later, brought the car I was trading in to a nearby Carmax to get their offer, and that was more in line with my expectations. Took that to Wendy. They balked a bit at first, but then agreed to meet that price for the trade-in. Tried to negotiate the price on the car to purchase, but as noted, there was no leverage to use - the price was already better than any other car in the area at similar year/trim/miles, and this isn't a new car where you can go dealer to dealer. So we took the car for list price. Basically, the trade-in was the only negotiation possible. --Paperwork experience was a pain as always at any dealer, but not terrible. --I gave this dealer 5 stars on all except price, where I gave it 4 stars, as there was no budge on the price. But as noted, I didn't expect much budge anyway. Overall recommended dealer and sales person! More

Looking for a hassle-free, stress-free and Enjoyable car buying experience? Hurry to see Melissa Distel. She is knowledgeable, personable and makes your complete satisfaction her Number One Priority. You de buying experience? Hurry to see Melissa Distel. She is knowledgeable, personable and makes your complete satisfaction her Number One Priority. You develop a professional and respectable working relationship here at Grand Subaru.Buying a car was never such fun-my 2014 Outback is warm, holds the road in this despicable snowy winter not to mention the commanding sitting position!!!!! More

Dan Dandrea and Melissa Distel were absolutely amazing to work with. In the past Ive had to wait around for hours, the process was smooth, prompt and even enjoyable, which is surprising for a Saturday. Tha work with. In the past Ive had to wait around for hours, the process was smooth, prompt and even enjoyable, which is surprising for a Saturday. Thank you again for all of your help with the gadgets on my new vehicle Melissa, you were great. Rose Rostkowski More

I am incredibly pleased and impressed with how easy the entire process of buying a car out of state was. Chris Czaja was incredibly helpful and did all that he could to make sure that I was taken care of, entire process of buying a car out of state was. Chris Czaja was incredibly helpful and did all that he could to make sure that I was taken care of, despite me buying a car at a busy time of year (Christmas/end of the year). I live in Arkansas and found Grand Subaru online. They had one of the best selections of WRXs out of anywhere that I saw in the country, and they have high standards for the used cars that they have in inventory. It seemed like every time I looked at a WRX posting on AutoTrader, it was from Grand Subaru. Being an out of state sale and since I was unable to get the time off work that I needed to drive 10 hours from here to the dealership, I was expecting buying a car out of state to be complicated and take a while. However, I was incredibly surprised at how fast they initially got me a shipping quote and how they were able to provide me any additional information or pictures that I needed. Overall, if I'm in the market for another Subaru, I will definitely be going through them again. I couldn't be happier with my new car!!! More

Just purchased a 2014 Outback. Negotiated the entire purchase on line with Chris Czaja of their internet sales team. Chris was upfront from the beginning, no suprises, no hidden charges and he worked ve purchase on line with Chris Czaja of their internet sales team. Chris was upfront from the beginning, no suprises, no hidden charges and he worked very hard to locate the exact car I was looking for. When I picked it up he took the time to show me everything about the car. A very stress free car buying experience ! More

My husband and I checked out several dealerships and none of them came close to the price at Grand. Additionally, the responsiveness of our salesperson (Melissa) was exceptional. The buying process was smoot of them came close to the price at Grand. Additionally, the responsiveness of our salesperson (Melissa) was exceptional. The buying process was smooth and we never felt like we were being cheated or being lied to. Everyone from the finance department to management was very straightforward and honest. Although we live in the city, we will likely go back to Grand for service. More

My best car-buying experience ever, Saved $1000 by making the trip from Wisconsin. My salesperson, Chris, picked me up at the airport and brought me to the car dealership. There he spent a few hours w making the trip from Wisconsin. My salesperson, Chris, picked me up at the airport and brought me to the car dealership. There he spent a few hours with me to make the transition to a new car was smooth. Even programed my cell with bluetooth. No surprises, no last minute upcharges. Just a great exerience from a dealer and sincere salesperson that does a huge volume in sales while taking care of every customer. Only regret -wish I was 20 years younger so that I could ne bought a BRZ instead of a Forester! The Forester is great though! BR from Madison More

Melissa was great right from the first step, which was an internet inquiry about the pricing of a 2014 Subaru Forester, which was the best deal I could find, using the Costco discount. We added the bumper a internet inquiry about the pricing of a 2014 Subaru Forester, which was the best deal I could find, using the Costco discount. We added the bumper and splash guards, and picked our colors, and boom, it was special ordered. Arrived two weeks early, she set the appointment up, we can in, signed some paperwork, and boom. Done. I would highly recommend Melissa and the Grand Subaru team, who were professional, honest, and not pushy, three things lacking in the industry in general. More

Melissa was wonderful! She responded quickly to any questions we had and gave helpful details on the various cars we were interested in. She was honest and laid out all the costs. Nothing was hidden. M questions we had and gave helpful details on the various cars we were interested in. She was honest and laid out all the costs. Nothing was hidden. My wife and I could not have been more pleased with the purchase and the process of buying a car from Melissa at Grand Subaru. More

That was – BY FAR - the most pleasurable car buying experiences I have ever had. (and… yes, it may seem weird to some to see pleasurable and car buying in the same sentence). From the first time I w experiences I have ever had. (and… yes, it may seem weird to some to see pleasurable and car buying in the same sentence). From the first time I walked in the door and was escorted over to Melissa's office, to her upbeat attitude and great smile, to the efficient, thorough, no hassle business side of the transaction – Grand Subaru knocked it out of the park! It was well worth the 140 mile drive to come see you! (It took me longer to drive to the dealership than it did to leave with my first Subaru!) PS - just to let you know I am basing yesterday’s experience on the purchase of two new Porsches, a Land Rover and several American cars…. Thank You! Keep up the great work! More