Grand Subaru

Patient and educating I was looking for a vehicle that would be able to tow a recently purchased boat. I reviewed Subaru and Toyota. Toyota quickly went out the window and I was looking for a vehicle that would be able to tow a recently purchased boat. I reviewed Subaru and Toyota. Toyota quickly went out the window and I focused on Foresters and Outbacks. I did want a gently used vehicle to help out on price. At Grand Subaru, I worked with Sandy Jackson. She was excellent to work with and gave me a lot of information about how the Subaru is constructed, the value holding power of a Subaru and available options. This convinced me I was looking at the right make of vehicle. I was still on the hook regarding purchase. Sandy did keep in touch with me via email. She never pressured me and gave me her full attention even though I told her a purchase might not come for a few months. At this point however, I knew the make (Subaru) and model (Outback 3.6R) that I wanted to purchase. Surfing the net a couple of months later, I did see the vehicle I wanted with the mileage I was looking for along with options. Although the Subaru was at a dealership in an adjoining state, I knew it was the right find and made the purchase. Subaru has a new customer, thanks to the excellent customer focus and product knowledge of Sandy Jackson. Thanks Sandy! More

Excellent Service Grand Subaru was very helpful as a first time car buyer. Mason was a very helpful and I would recommend him to anyone looking to purchase a Subaru. Grand Subaru was very helpful as a first time car buyer. Mason was a very helpful and I would recommend him to anyone looking to purchase a Subaru. More

A Positive Buying Experience I knew that I wanted a Legacy and based on my nephews recommendation, I went to Grand Subaru. I also used True Care.com for the pricing which worked I knew that I wanted a Legacy and based on my nephews recommendation, I went to Grand Subaru. I also used True Care.com for the pricing which worked on well. I worked with Melissa Distel and she made the buying experience seamless and positive. She took care of everything and all I had to do was wait for the car to come in. She is an asset to the dealership and everyone else I dealt with was very friendly and professional. More

Made a factory order-- The staff are excellent I ordered a new WRX with the help of Mason, and the experience was very smooth. No hidden costs, or fees--everything is spelled out very easy. I was I ordered a new WRX with the help of Mason, and the experience was very smooth. No hidden costs, or fees--everything is spelled out very easy. I was going to order through another dealership, but Grand had the best price, and has the easiest staff to work with. Don't bother going anywhere else in Chicagoland. More

To say this dealership was exceptional is an understatement. I never thought it was possible to have a pleasant experience when buying a car but Grand Subaru proved me wrong. Sandy Jackson was absolutely amazin I never thought it was possible to have a pleasant experience when buying a car but Grand Subaru proved me wrong. Sandy Jackson was absolutely amazing and a pleasure to work with. The best part of it all, no negotiating. I knew, after plenty of research, that I was getting the absolute lowest price for my new Legacy, especially compared to the other dealerships that i made my inquiries to. My father joined me on this experience, in which he at first was not happy about, but when we left the dealer he was raving about Sandy and the finance guy we dealt with. He was in such shock with how kind and honest everyone was to us that I wouldn't be surprised if he goes back next week to get a new car for himself! Overall, Grand Subaru trumps any dealership out there and I HIGHLY recommend them and of course Sandy! More

Great Internet Sales Experience After my wife and I became smitten with the Subaru Forester, we tried negotiating with our local dealer via e-mail. Well, he wasn't having any of it, After my wife and I became smitten with the Subaru Forester, we tried negotiating with our local dealer via e-mail. Well, he wasn't having any of it, and demanded we do the whole "come into the dealership and we'll sit down over coffee and talk about fabric protection" thing. So I emailed five other dealerships out of my area. Of my five, the farthest away was Grand Subaru, by a lot. It was across state lines, too, which added the complication of licensing and taxes. So I was pessimistic about their chances of getting my business. WOW! Melissa Distel was great. She answered my emails right away. She gave me exact price quotes, after all the fees and whatnot. She didn't push any silly dealer options I didn't want. And if that wasn't enough, she beat all the other dealerships on price. (The licensing and tax stuff turned out to be no problem at all, just had to stop by my local DMV when I got home.) It was a long drive over to Grand Subaru, and the whole time I was worried there was going to be some catch. There wasn't. When I walked in, my final bill was the price we had agreed on, to the penny. No surprises. No gimmicks. Everybody at Grand Subaru was super-friendly, and I definitely would recommend anyone it the midwest to consider sending Melissa Distel an email. I'm very happy with my new car, and the sales process to get it. More

Great buying experience Ordered a 2015 WRX. Dan D'Andrea and Chris Czaja were easy to work with. Very straight forward, no games and they delivered on everything they promis Ordered a 2015 WRX. Dan D'Andrea and Chris Czaja were easy to work with. Very straight forward, no games and they delivered on everything they promised. I would highly recommend this dealership to anyone looking for a Subaru. More

Working with the sales person, Sandy Jackson was terrific. Purchasing a Subaru Forester with Sandy Jackson using True Car was fast, honest, easy. I've never had a better car buying experience. Sandy helpe Purchasing a Subaru Forester with Sandy Jackson using True Car was fast, honest, easy. I've never had a better car buying experience. Sandy helped me each step of the way & I put down a deposit in less than 30 minutes on the phone. The car was delivered on the date promised. More

Love my Subaru My salesperson, Mason Lies, did a great job. He located the car for me and had it delivered exactly as he promised and took good care of all the deta My salesperson, Mason Lies, did a great job. He located the car for me and had it delivered exactly as he promised and took good care of all the details and made the process easy with no surprises or games that some car dealers "spring" on you. He had quick response time whenever I had a question or needed anything. More

Great accommodating, patient staff For about a week on and off the phone, Chris worked with me to address my needs; nothing was ever a problem (price, shipping, meeting times, etc...). For about a week on and off the phone, Chris worked with me to address my needs; nothing was ever a problem (price, shipping, meeting times, etc...). When we met face to face, he took great care of my entire family and me. There was no haggling or avoidance of any topic. I'm happy to say that I will be back for all future purchases. More