Grand Subaru

Lemon Grand Subaru sold us a lemon! They said the car had no defaults and that it was checked over. We have to put $2000 into it because the front suspensio Grand Subaru sold us a lemon! They said the car had no defaults and that it was checked over. We have to put $2000 into it because the front suspension is messed up and the entire rear components are off balance and the car can't even be aligned. A reverse light was also out the day we bought it and the cruise control does not work. Very bad for business!! Bart said the car was in perfect order and that he could sell it for $1,000 more if at a VW dealership. Well, I'm pretty sure that is not the case. You took advantage of us!! More

Excellent place to buy a Subaru! The person I dealt with at Grand Subaru was Dan D’Andrea. He was knowledgeable, friendly, and gave me the most competitive deal. He was responsive a The person I dealt with at Grand Subaru was Dan D’Andrea. He was knowledgeable, friendly, and gave me the most competitive deal. He was responsive and answered all my questions. If you are thinking of buying a new car, you should go to Dan D’Andrea at Grand Subaru. He is simply the best! More

2014 Crosstrek XV Internet Sales Order Melissa, my Internet Sales Contact, was efficient and always responsive to my inquiries by e-mail, phone and in person, and we were in her computer fo Melissa, my Internet Sales Contact, was efficient and always responsive to my inquiries by e-mail, phone and in person, and we were in her computer for follow-up for a long time! Melissa accurately explained the pricing details on the options that we wanted, and based on our need and what we wanted she recommended we special order our Crosstrek. During that process she explained the timetable for expected delivery and gave status reports by e-mail. The process went smoothly and actually right on target. Having shopped other dealers, I had a good, comfortable working relationship with Melissa and Grand Subaru. It was worthwhile to travel the extra miles to purchase there. Thumbs up! More

The found the perfect car in days We went here on the advice of some friends who had purchased from them. After emailing what we wanted, it took less than a week for Melissa to find t We went here on the advice of some friends who had purchased from them. After emailing what we wanted, it took less than a week for Melissa to find the car that we wanted, have it brought to Grand, and have our optional equipment installed. The only negative was the long wait to meet with the financial guy, but we have been assured that issue is being fixed. I would buy here again! More

Great price, great staff! Grand Subaru should be the only place to buy a Subaru. Speaking from experience from dealing with the two closest Illinois dealerships near my home. Grand Subaru should be the only place to buy a Subaru. Speaking from experience from dealing with the two closest Illinois dealerships near my home. Melissa and Felix are true assets, and an absolute joy to do business with. My wife and I are very pleased. There are no hidden fees( Pin-stiping, dealer prep, etc). The internet price is the best of all Subaru dealerships in the area. Also, the 2015 Outback is worth every penny! More

Great experience start to finish! From start to finish, our experience with everyone at Grand Subaru was excellent - customer relations, response to questions, regular email communicat From start to finish, our experience with everyone at Grand Subaru was excellent - customer relations, response to questions, regular email communication and best of all, price. Melissa Distel was friendly, professional, and in every way a credit to the organization. More

Satisfied 2014 Outback buyer I was quite sure about what I wanted in a 2014 Outback and conducted my search from Madison WI by phone and e-mail involving dealers from Oshkosh to C I was quite sure about what I wanted in a 2014 Outback and conducted my search from Madison WI by phone and e-mail involving dealers from Oshkosh to Chicago. I had a good experience communicating with a number of the dealerships, but Grand Subaru had the best price for a car very close to my specs and did not lack at all in the communications area -- important to me since I was buying from a distance. My calls and e-mails were returned quickly, and, working with Glenn, I felt comfortable about making the trip (by bus; the dealership was good enough to pick me up at O'Hare) to Chicago, knowing that I would find exactly what I expected to find at the exact price agreed upon. It was a smooth, efficient, and haggle-free experience (except for the requisite extended warranty pitch in the finance office). Definitely satisfied with the car and the dealership. More

Bought a new 2014 Outback for my college student daughter We began looking at used cars, quickly focused on either a Forester or an Outback. My daughter decided she preferred the Outback, which seemed to me We began looking at used cars, quickly focused on either a Forester or an Outback. My daughter decided she preferred the Outback, which seemed to me also to be best for her, based on quality, safety, and room to haul her stuff back and forth from Chicago to Mizzou. Looked at used Outbacks and drove them at a couple of dealerships. Was surprised by the limited number available, and somewhat taken aback by the price they were asking for used 2012 and 2013 Outbacks. Nevertheless, I decided to see what was the best available deal in the area. Happened on the Internet sales offers from Grand Subaru and made contact with Sandy Jackson. I not only researched the Grand Subaru's online reviews but also Sandy's which were uniformly enthusiastic, both about their prices and about Sandy's honesty and availability to provide service before, during and after the sale. When we got out there, she offered a new 2014 Outback for only a few dollars more than I had been offered on used ones at other dealers. Moreover, by buying new, I was offered 0% interest for 36 months, meaning that I was buying my daughter a new Outback for less than the used ones we had seen. Maybe insignificant, but she pulled the new car around for my daughter to drive, came back into the waiting room, gave me the dealer license plate and said "Have a nice drive." I said, "Aren't you coming with us." She said no and added that she didn't think we were going to steal the car. I have never before gone on a test drive without the salesman. I assume that they invariably come not to make sure you don't get lost or steal the car but to keep up the sales pitch. Not Sandy. . . . I am a skeptical person and kept looking for the catch, like for example the add ons that other dealers were demanding for their used cars. One had insisted on an $895 add-on for "P.S.C." on a used Outback, essentially easy extra money in the pocket of the dealer. No thank you. Sandy and the entire dealership at Grand Subaru couldn't have been more different than the others, who combined a high level of disorganization, price-gouging, and uninformed salespeople The below dealer inventory price Sandy first offered was exactly what I ultimately paid. Of course she and the business manager proposed various options but I only took one, the 10 year warranty which seems like a good deal as it can be sold with the car. Bottom line anyone interested in Subarus in the Chicago area should make a beeline for Bensenville, and for Sandy in particular. While there, we talked with a man who had traveled down from Madison, WI to buy his Forester from Sandy. She told me that she has customers flying in from Alaska and I can believe it. Incidentally, they are very near O'Hare Airport. More

Good Service Had my new Outback in the service dept. for the first time. Had Rain Guards put on. On time appointment . Courteous service at a fair price and done Had my new Outback in the service dept. for the first time. Had Rain Guards put on. On time appointment . Courteous service at a fair price and done on time. What more can you ask for! More

Buying new car We were very pleased with our experience. It was by far the best experience we've had when buying a new car. We scheduled an appointment and they we We were very pleased with our experience. It was by far the best experience we've had when buying a new car. We scheduled an appointment and they went through the process as quickly as possible. Very friendly, upfront pricing information (you won't find anyone else who beats them), and super accommodating. We also traded in old car so while we were waiting to go through the process, Melissa took that time to get other things done for our transaction. She really made this painless. John the finance director was great! He really worked with us. We really appreciate their friendliness and competitive pricing. We were able to upgrade from the Subaru Impreza to the Outback! We would definitely recommend! More