Grand Subaru

Melissa Rocks! Melissa is the internet Sales Manager. She did an outstanding job with us. A great price, made the buying process FUN!!!! Just a super person. She Melissa is the internet Sales Manager. She did an outstanding job with us. A great price, made the buying process FUN!!!! Just a super person. She spent lots of time with me on the phone going over various car options and this was while she knew I was still just looking. I would highly recommend to anyone that is looking for a Subaru or a new car in general to contact Grand Subaru, ask for Melissa and get yourself a great new car, at a great price, with great options. She spent time with me after the sale going over all the features of the car (unlike a previous dealership that I have dealt with) to make sure that I understood where things were in the car and how things worked. Mark More

The only "All In" Subaru Dealership in Chicago-land! I just finished helping my son and brother purchase a 2013 Crosstrek & 2014 Impreza. We secured price quotes from Internet Sales Manager, Chris Czaja I just finished helping my son and brother purchase a 2013 Crosstrek & 2014 Impreza. We secured price quotes from Internet Sales Manager, Chris Czaja, when seeking to find the best deal possible in the Chicago-land area. Each quote was guaranteed by Chris to be the best and lowest price he could offer, and included all taxes/option costs/fees. His quotes were the lowest available (total price paid was under SMRP), and came with Chris's assurance that the quote would not increase by one dollar when the vehicle arrived. It was a nice experience to work with someone who offered a great price, and then stuck to it when the transaction was completed. When Chris says the dealership is "ALL IN"..............................trust him, they are! More

Excellent Sales service I'm from out of town, but I found a used WRX for sale on Autotrader.com at Grand Subaru that I was going to make the trip to look at, so I put a $500 I'm from out of town, but I found a used WRX for sale on Autotrader.com at Grand Subaru that I was going to make the trip to look at, so I put a $500 hold on the vehicle with Chris C. until I was able to make it out there. Chris was extremely professional, patient, and helpful during the whole process (I ask a lot of questions). Ultimately though, a couple days later I decided to go another route and he refunded me the hold deposit immediately. I highly recommend them if you're looking for a new or used Subie! More

Great dealership! I was referred to Grand Subaru and was referred to Chris Czaja by a subaru forum called Chi town Subaru's. Chris was very helpful and helped me order I was referred to Grand Subaru and was referred to Chris Czaja by a subaru forum called Chi town Subaru's. Chris was very helpful and helped me order a 2015 Wrx. It took exactly 2 months to get,like he said it would. It seemed like a long wait, but chris kept in contact with me the whole time with information,and updates. It helped the wait go by fast. Chris and the crew were very easy to work with,I've bought 6 new cars in the past and this was by far the best dealership experience I've had. I will be buying my next car from Chris at Grand Subaru in the future. I would recommend this dealer to anyone.. Thanks again to Grand Subaru, I'm loving my 2015 wrx! More

Excellent place to buy a car ! I wanted to buy a Subaru Impreza 2.0i premium automatic. I specifically wanted a blue impreza and I was hoping to get it at a good price. I ended up g I wanted to buy a Subaru Impreza 2.0i premium automatic. I specifically wanted a blue impreza and I was hoping to get it at a good price. I ended up getting my car at Grand Subaru even though it is located about 250 miles from where I live ! I corresponded with Chris via email. He was fantastic, responded quickly every single time and provided me with all the details I asked for, thus making the process of buying a car as simple as possible. He also arranged for a blue impreza within 2 weeks ! I only had to go to the dealership to pick up my car! Everything was taken care of prior my arrival & was hassle free. Overall the experience was great and I am very satisfied. More

2015 Subaru Forester As an American military veteran, I only want what is best for my family. In civilian life this translates to good customer service and finding the saf As an American military veteran, I only want what is best for my family. In civilian life this translates to good customer service and finding the safest transporation available. Most people know that Subaru won the Safety award in 2014 over all other automotive manufacturers, and that takes care of 50% of my needs right there. When I contacted Grand Subaru I spoke with Melissa Distel, the dealership's Internet Services Manager. I had researched what I needed and though she also pointed out a few items I had not looked at, she never used strong-arm sales tactics. Each time I communicated with the dealership, the receptionist, the Finance Manager, Melissa,, etc. I was treated as an important customer. I went to two other Subaru dealerships, and though they were courteous price and pressure werre always foremost on these dealership's minds. It was a breath of fresh air dealing with Grand Subaru, and Melissa exemplifies a wonderful example as a respresentative of their dealership. I was provided with detailed expectations for ordering, contant email communication and top-notch service when arriving at their dealership to pick up my new vehicle. Thank you Grand Subaru and Melissa for exceeding my expectations, I will be recommending your dealership for many years! More

Lemon Grand Subaru sold us a lemon! They said the car had no defaults and that it was checked over. We have to put $2000 into it because the front suspensio Grand Subaru sold us a lemon! They said the car had no defaults and that it was checked over. We have to put $2000 into it because the front suspension is messed up and the entire rear components are off balance and the car can't even be aligned. A reverse light was also out the day we bought it and the cruise control does not work. Very bad for business!! Bart said the car was in perfect order and that he could sell it for $1,000 more if at a VW dealership. Well, I'm pretty sure that is not the case. You took advantage of us!! More

Excellent place to buy a Subaru! The person I dealt with at Grand Subaru was Dan D’Andrea. He was knowledgeable, friendly, and gave me the most competitive deal. He was responsive a The person I dealt with at Grand Subaru was Dan D’Andrea. He was knowledgeable, friendly, and gave me the most competitive deal. He was responsive and answered all my questions. If you are thinking of buying a new car, you should go to Dan D’Andrea at Grand Subaru. He is simply the best! More

2014 Crosstrek XV Internet Sales Order Melissa, my Internet Sales Contact, was efficient and always responsive to my inquiries by e-mail, phone and in person, and we were in her computer fo Melissa, my Internet Sales Contact, was efficient and always responsive to my inquiries by e-mail, phone and in person, and we were in her computer for follow-up for a long time! Melissa accurately explained the pricing details on the options that we wanted, and based on our need and what we wanted she recommended we special order our Crosstrek. During that process she explained the timetable for expected delivery and gave status reports by e-mail. The process went smoothly and actually right on target. Having shopped other dealers, I had a good, comfortable working relationship with Melissa and Grand Subaru. It was worthwhile to travel the extra miles to purchase there. Thumbs up! More

The found the perfect car in days We went here on the advice of some friends who had purchased from them. After emailing what we wanted, it took less than a week for Melissa to find t We went here on the advice of some friends who had purchased from them. After emailing what we wanted, it took less than a week for Melissa to find the car that we wanted, have it brought to Grand, and have our optional equipment installed. The only negative was the long wait to meet with the financial guy, but we have been assured that issue is being fixed. I would buy here again! More