Grand Subaru

Flawless! This is our second new car purchase from Grand Subaru. Our second purchase was as flawless as the first. You could not ask for a better overall sale This is our second new car purchase from Grand Subaru. Our second purchase was as flawless as the first. You could not ask for a better overall sales experience. I received a price for the new car and my trade and that price did not change during the wait for our new Subaru to arrive. Melissa Distel is friendly, courteous, and professional through and through. She is a definite asset to Grand Subaru. One note: these folks, from the front-line staff to the back-line staff, get very busy so show some patience and take some time to soak up the experience. For us it was very positive transaction. My previous line of work has had me visit many dealerships over the years. Grand Subaru is a top-notch outfit and an easy recommendation if you're planning to purchase a new Subaru. More

Great new car buying expierience I just bought my first brand new car since year 2000. The whole buying process was great,easy and proffesional.I used internet sales person who was M I just bought my first brand new car since year 2000. The whole buying process was great,easy and proffesional.I used internet sales person who was Melissa Distel.Thanks to her I just received a price of new car,no hassle,no negotiations,no tricks,gimmicks etc. More

great on the car price, Used true car for the new Forrester and they were the lowest by far. Glenn was great very professional and would recommend him. They do a nice job. Used true car for the new Forrester and they were the lowest by far. Glenn was great very professional and would recommend him. They do a nice job. More

Great experience from start to finish Throughout the entire process I dealt with Chris Czaja. I first contacted him in early July. Chris was very patient with the 100's of questions I had Throughout the entire process I dealt with Chris Czaja. I first contacted him in early July. Chris was very patient with the 100's of questions I had for him. If there was a question he didn't have the answer to, he contacted the appropriate people to find the answer. I came to find out that it was going to take minimum 2 months before I ever received the car. Naturally, over that period of time I had additional questions to ask him. He kept in contact with me almost every week throughout the almost 3 month wait. When it finally came in, I was all ready to go on Monday Oct 6th. However, that morning I was scrambling to get everything in order and could not locate the title to the car I was trading in. I spent a good 2 hours on the phone that morning between Toyota Financial, the local DMV, and SOS. When I came to the realization that it was going to take at minimum 3 days before I could make the purchase and receive the car, I was upset (at myself for procrastinating) and my day was ruined. I finally broke down and wrote Chris an email apologizing that I wasn't going to be able to make our appointment on that day and I didn't have an exact time of when we could meet up. Chris immediately called me to let me know that it wasn't a big deal and that it could all be taken care of at the dealership for $125 (which is the exact amount the state was going to charge my anyways, only with no wait). That call made my day. Throughout the entire car buying process Chris was extremely helpful and was understanding of any concerns that I had. I would recommend him to anyone. Awesome experience. More

Nice Buying Experience When I decided to buy a Subaru Outback, I came across Grand Subaru. I requested an online quote and I am very satisfied with the experience. I flew When I decided to buy a Subaru Outback, I came across Grand Subaru. I requested an online quote and I am very satisfied with the experience. I flew from North Carolina and Glenn Miller was kind enough to drive to Midway International Airport to pick me up. I found the 850 mile trip to purchase the car worth the time and effort. More

Efficient and No Tricks I purchase over the internet and found their responses to be prompt and accurate. I ordered the car and had to wait about 60 days for delivery. I I purchase over the internet and found their responses to be prompt and accurate. I ordered the car and had to wait about 60 days for delivery. I came to pick up the car yesterday and there were no surprises. I don't live close to the dealership, so cannot comment on repair service, but purchase experience with Mason via emails was good. Chris Czaja helped in the sale and delivery of vehicle and he was very good. I'd buy another car from them given no-hassle experience. More

Awesome experience! I went in not sure I would be able to get the loan I was looking for but the salesman and the sales staff were extremely understanding and helpful, I I went in not sure I would be able to get the loan I was looking for but the salesman and the sales staff were extremely understanding and helpful, I had been to previous Subaru dealerships and was not happy with the treatment and even though this is not the closest one to me it is now my Subaru dealership for life. If your looking for a great sales team and staff look no further, Grand is the place! Satisfied customer. More

Great Experience The process of buying a car is a complicated one. I was a very difficult customer. I changed my mind several times during the process. Despite the har The process of buying a car is a complicated one. I was a very difficult customer. I changed my mind several times during the process. Despite the hard task,Sandy Jackson helped me pick the car that was right for me and fitted my needs. Sandy described all of the brands and features of all the possible cars for me. Also at this dealership we got the lowest quote possible. If there was a rating higher than a 5 I would award it to Sandy Jackson. More

Worth the trip We live in Michigan, about 300 miles from Grand Subaru. After reading the Forester forums online and seeing that people were getting great deals ther We live in Michigan, about 300 miles from Grand Subaru. After reading the Forester forums online and seeing that people were getting great deals there I e-mailed Melissa Distel and told her what we wanted. She offered a great price that was considerably better than any of the dealerships in Michigan were willing to offer. There were only two additional fees that were reasonable but clearly spelled out in her initial offer; when we went to purchase the vehicle all the numbers added up with no surprises or hidden costs. The dealership does offer to sell some additional products and services but we declined and they didn't pressure us to buy more. Our wait for the finance person took longer than expected but the purchase went quickly after we met due to already having our own financing and a check ready to sign. It was very important to us that the dealership not attach a front license plate or any dealer graphics and they complied with the request without issue. The Forester we wanted was in high demand and had to be ordered from the factory with an approximate 3 month wait time. The vehicle arrived 2-4 weeks sooner than expected and throughout the whole process, Melissa was quick to reply to all of my e-mails and answer my questions. We ended up saving a considerable amount of money that wasn't negated by the expense of traveling to Chicago. It was a long day but worth the trip. Give them a call for your next Subaru! More

Sandy @Grand is Great! Dealt w/ Sandy Jackson initially via internet. They had no cars that I wanted but had one on order that was exactly what I wanted, 'cept for the colo Dealt w/ Sandy Jackson initially via internet. They had no cars that I wanted but had one on order that was exactly what I wanted, 'cept for the color (Twilight Blue). The web pages w/ pics of that color were horrible. She had another car in stock in the questionable color, sent me pics and invited me to see it. Went to see it and I loved it! We struck a deal the following Monday. Decent trade-in price and a very good car price. Suffice it to say don't go by internet pic colors. This is probably my 21st new car since 1973. I have never had an easier, no stress experience buying a car in my life! Grand Subaru ala Sandy Jackson is the only way to go! Understand that her dealership is fairly far from my house. The closer one in Naperville (Ger**d Subaru) dealt w/ me like I was just shopping. Didn't reply to my emails to the sales person, manager, nor the "part owner". Go to Grand w/ Sandy! More