Grand Prize of Nanuet

I went to the dealer to price a new truck. The salesman asked me what I was looking for and I told him what style truck I was interested in. He didn't even ask me to have a seat and go over the options. He asked me what I was looking for and I told him what style truck I was interested in. He didn't even ask me to have a seat and go over the options. He stood there at the front desk and wrote down the truck and options I wanted and went in the back to work out a price. I was ok with it, but thought a customer should have been seated at a table, but I was there for a price, not a picnic. He came back with a really good price, better than I thought. I told him I would be back with my wife to discuss a purchase. My wife and I came back the next day and sat down with a different salesman. We told told him the truck and options I wanted and once again, he went in the back to work on the price. He returned with a price several thousand dollars more than the previous day. I showed him the quote from the day before and he took it to the sales manager. The sales manager showed up in front of me with the worst attitude I've ever seen. His first words were "I'm not selling you this truck at this price". I asked how did they come up with two different prices several thousand dollars off. The manager stated "I priced the truck with the regular tow package, not the MAX trailer package". I showed him on the ORIGINAL quote, it clearly stated "MAX TOW PACKAGE". He said "I made a mistake". My wife asked if he was going to honor his original quote and with a nasty attitude said, "NO". The discussion went back and forth for a few more minutes and the sales manager, turned his back and walked away. My wife and I stated we would bring this matter up with GM and left. Worst service and attitude I've ever witnessed. I have purchased my three new vehicles from GM, including a $50k Suburban. I will never step foot in this dealer again, nor any other GM dealer. More

Rich Santana the sales associate, was extremely helpful in finding me a great price on a lease for a 2013 Terrain. I had gone to several other dealerships and felt that Rich was the only one willing to wor in finding me a great price on a lease for a 2013 Terrain. I had gone to several other dealerships and felt that Rich was the only one willing to work for me, and not just to make a sale. I was able to get an amazing truck at an amazing price and left the dealership extremely satisfied and happy. I have already recommended friends looking for a vehicle to Rich and to Grand Prize. More

Excellent, excellent service. Extremely clean and very organized service department. Michael Celentano was very efficient and couldn't have been more accommodating to me when leaving my car there overnigh organized service department. Michael Celentano was very efficient and couldn't have been more accommodating to me when leaving my car there overnight. Kept me informed of what the problem was and what had to be done. Issue was resolved. More

This is the most well run dealerships i have ever encountered.In buying,leasing,or buying a used car.They are not pushy or overbearing.This dealership a good experience. encountered.In buying,leasing,or buying a used car.They are not pushy or overbearing.This dealership a good experience. More

I am new to the area and had no idea where to go to service my vehicle. I called to make an appointment at Grand Prize in Nanuet. I spoke to a Mr Teasdale who was very courteous and extremely helpful i service my vehicle. I called to make an appointment at Grand Prize in Nanuet. I spoke to a Mr Teasdale who was very courteous and extremely helpful in getting me an appointment quickly. I was very pleased with the service I received. More

Had my 2009 Chevy Traverse LTZ towed in on a wednesday morning due to severe overheating and engine failure, the manager called me Thursday with the diagnostics explaining everything,he had a lot of patie morning due to severe overheating and engine failure, the manager called me Thursday with the diagnostics explaining everything,he had a lot of patience answering my nerve racking questions, he told me that it might take a week to repair my vehicle so i asked him if i'm eligible for a car rental under the GM warranty, i was, he took care of the car rental reservation, i just had to pick it up, it was a Chevy Silverado LT with just 6K Miles, O Man was that fun... my next vehicle is a Chevy Silverado... Friday noon [2 days later!] he calls me up and tells me that my vehicle is ready for pickup and that i can drop off the rental at the service area. my vehicle runs like brand new and for a bonus he repaired the remote starter which i didn't even ask him to. More

I couldn't be more happy with my service experience at Grand Prize! Everyone in service was friendly and my Impala was taken in immediately for an oil change. The hours and location are very convenient. I Grand Prize! Everyone in service was friendly and my Impala was taken in immediately for an oil change. The hours and location are very convenient. I will definitely return here for service and recommend them to friends and family. More

Friday morning, my 1st day of vacation going down to the shore, my tailgate would not open allowing me to pack up my Cadillac SRX. I drove it to the dealer to see if they could figure out what was wrong. I shore, my tailgate would not open allowing me to pack up my Cadillac SRX. I drove it to the dealer to see if they could figure out what was wrong. I was told I would have to leave it. They couldn't even look at it to see if was something simple. No exceptions to the RULES. No out of the box customer service. I had my wife pick me up. Twenty minutes after getting home (are you kidding me), service called to let me know they looked at it and it was a bad tailgate strut. They would have to order the part and it would take until Monday to get it. They could install it on Tuesday. Monday...no call, Tuesday..no call, Wednesday..no call so I called them. It was in (their focus on customer service...amazing). Thursday morning I got up at 7:00 to get my SRX to them by 7:30am. I sat in the waiting room for over an hour before they told me I would have to leave it because it was a bigger job than they thought. However they would give me a rental car. The Enterprize Driver was already there for another customer so they asked me to take the ride to the office down the street. At the Enterprize Office I was advised there were no more cars available and I would have to be driven to Monsey for a car. Thirty five minutes later (rush hour traffic) I was given a car (the cheapest, littlest car they could find). It had no gas so we had to take a ride to the gas station to fill it. I finally got to work at 10:00 (a three hour ordeal). Thirty minutes after being at work, the dealer called to tell me it was fixed. OMG. You can't make this up. More

I went in looking to buy a new 12 Tahoe.He said he could located what I wanted. I left before helocated one and went to 3 other Dealers shopping to see if I could get the lowest price.I went to Paramus Chev located what I wanted. I left before helocated one and went to 3 other Dealers shopping to see if I could get the lowest price.I went to Paramus Chevy and the gave me a price.When I talked to Joe and got his price,it was $2000 more.I told him what The price that I got and he said"Have a nice Life"and hung up.5 minutes later He called me and said that his Manager said that they would beat it by $100 because they didn't want to lose my Business. I said fine and gave him my credit card over the phone for a deposit.He never charged it but they never came through with a car!He called me atleast a week later and told me the deal is off. I really think it was a scam.I had called to talk to the sales Manager and he never returned my call. I did get a hold of the GM, Forget his name,Albanes? He said sorry that they couldn't get me the car.He never even try to get me another car. Needless to say I went shopping a bought a new car from Hawthorne Chevy in NJ I have used this Dealer for service and still will since the service dept. was good and it is close to me. This seems funny to me also,I saw On facebook that a friend of mine bought a new car and I asked him that I hoped he didn't get it at Grand Prize.He said he got it from Paramus Chevy because Grand Prize were A.. H....!!! More

The dealership was very helpful finding me a rental car that was compatitble with my Acadia. Mike Celentano was extremely friendly and helpful. Thank you for a wonderful experience. that was compatitble with my Acadia. Mike Celentano was extremely friendly and helpful. Thank you for a wonderful experience. More