Grand Prize of Nanuet

a truly wonderful overall experience from beginning to end. A truly enjoyable sales experience. Its not often those words are used together in a sentence nowadays but I can say with absolute certainty that I ha A truly enjoyable sales experience. Its not often those words are used together in a sentence nowadays but I can say with absolute certainty that I had nothing short of a great experience working with all the people at Grand Prize. From Rich my sales person to the GM John and the owner Mike who chatted and made me feel comfortable about the lease I was about to sign and made sure I understood everything I was getting into and last and certainly not least to Rosalia who explained everything to me succinctly and made sure I left knowing everything I needed to, Thanks to the team there who truly all were smiling while i was there and seemed so genuinely happy to be helping people. More

My truck was taken care of cleaned and returned to me on tim I was very satisfied with the level of service I received. Truck was returned on schedule. The whole experience from beginning to end was very custom I was very satisfied with the level of service I received. Truck was returned on schedule. The whole experience from beginning to end was very customer service focused. More

Wilbur Representative Wilbur is trustworthy, competent, honest and knows his stuff from first contact, buying process, to the tutorial of the Acadia and the connection to Wilbur is trustworthy, competent, honest and knows his stuff from first contact, buying process, to the tutorial of the Acadia and the connection to ON Star to discuss their products and services all led to a flawless transaction. Even when I was home a call from Wilbur to see how are things meant a lot More

A very nice easy going experience I believe the staff did their best to be accommodating. I felt no pressure which is what I was hoping for. The staff answered all my questions, and c I believe the staff did their best to be accommodating. I felt no pressure which is what I was hoping for. The staff answered all my questions, and could not have been more cordial. More

I Highly Recommend Marc Rothenberg Marc is a great salesman who really pays attention to customer’s needs. Was in constant communication with us. I really felt he really wanted to make Marc is a great salesman who really pays attention to customer’s needs. Was in constant communication with us. I really felt he really wanted to make a deal not for himself but for me. I came the next day for a minor service and he was right there from the beginning until I pulled away. More

Service call Had a great experience at Grand Prize of Nanuet yesterday. Laura Van Valkenburg was wonderful - I was quite happy with my experience there . Thank yo Had a great experience at Grand Prize of Nanuet yesterday. Laura Van Valkenburg was wonderful - I was quite happy with my experience there . Thank you! More

oil change i came in on a holiday without an appointment and was scheduled immediately. As i pulled into the garage , i was meet by what appeared to be a sales r i came in on a holiday without an appointment and was scheduled immediately. As i pulled into the garage , i was meet by what appeared to be a sales rep who welcomed me and said hello before i got out the car. didn't catch his name but he appeared to be very happy i picked your dealership for whatever service i needed. Had a concern with the vechicle's blue tooth, and Ernie Guardarramas handled it by explaining all my options. Frank Craven was smiling and very courteous and scheduled me right away with the oil change. i was out in a little over an hour Kudos to all for a job well done More

Electronic Repair My experience went well. I had the complete repair covered by an extended coverage campaign. They made the whole experience very easy and gave me a fr My experience went well. I had the complete repair covered by an extended coverage campaign. They made the whole experience very easy and gave me a free car wash. Thank You. More

Nasty, Nasty, Nasty! And Rude too! I was contacted by Grand Prize Chevrolet after submitting a True Car request for a new Traverse. The Internet Sales Manager gave me lease quotes on se I was contacted by Grand Prize Chevrolet after submitting a True Car request for a new Traverse. The Internet Sales Manager gave me lease quotes on several vehicles they had in stock. However, the lease quotes did not calculate with the supposed discounts and rebates they claimed I was receiving. I stopped at the dealership with my wife and we dealt with a very pleasant salesman. After taking a test drive, we started to discuss numbers. I took out my phone and ran the numbers they provided (MSRP, fees, discounts, rebates, interest rate, and money factor) though an online lease calculator. For some reason, the monthly payment that Grand Prize calculated was substantially higher than the number on the online lease calculator. When I showed this to the salesman, he went and got the manager. The manager was condescending and spoke to me like I was an idiot (not knowing or likely caring that I have a doctorate degree and handle transactions way more complex than an auto lease). We went through all the numbers that he presented, and entered them into the lease calculator together. Again, the monthly lease payments I got were significantly less than the lease payments he claimed to have calculated using GM's system. Unable to explain the discrepancy, he questioned the lease calculator that I used and said I should have used Edmunds. I went to the Edmunds' site and, with the salesman, ran his numbers though the Edmunds lease calculator. Not surprisingly, the Edmund's calculator came up with the same monthly payment as the other lease calculator, well below what Grand Prize claimed to be the monthly payments. When seeing these calculations, the manager became belligerent. He stood up, raised his voice, and all but threw my wife and I out of the dealership. I could not believe the manner in which we were treated. My wife and I treated the salesman and manger with courtesy and respect. We never got angry with them or accused them of any misleading tactics or wrongdoing. All we did was review basic math, which anyone purchasing a car should understand before walking into a dealership. My wife and I went to Grand Prize looking to lease a car. We even discussed how we were prepared to drive it off the lot that evening. We left in our old vehicle (they refused to even discuss our trade since we had not relented to their numbers), offended and insulted. I don't know how their numbers were so off, but I would suggest that anyone leasing or financing from Grand Prize triple check their calculations and make sure they don't bury hidden fees or something in the deal. I will never go back there, and would suggest that anyone reading this avoid the dealership at all costs. And.... the very next day, we visited a different Chevrolet dealership, in Englewood, NJ,, where we were treated extremely well, and where we leased a Traverse, with a higher MSRP, for way less than the "real" price that Grand Prize was offering. More

Unexpected check engine light We came to Grand Prize without an appointment, when the check engine light came on in my wife's Malibu. Kevin D. came right out to help us. Kevin told We came to Grand Prize without an appointment, when the check engine light came on in my wife's Malibu. Kevin D. came right out to help us. Kevin told us car would be diagnosed that day and repaired the following day. Next day we picked up the Malibu at noon. Nice job, Kevin! More