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Grand Prairie Ford - Service Center
Grand Prairie, TX
106 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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106 Reviews of Grand Prairie Ford - Service Center
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March 05, 2020
Had a wonderful sales experience so it made sense to make sure Grand Prairie Ford handled all my service needs. Had it in for my first service and as expected had a great experience! sure Grand Prairie Ford handled all my service needs. Had it in for my first service and as expected had a great experience! More
by EBrown
February 29, 2020
The service was great. My service advisor Anthony was courteous explained everything thoroughly. The cashier Ms Amy was courteous and nice as well as Ms Dona courteous explained everything thoroughly. The cashier Ms Amy was courteous and nice as well as Ms Dona More
by ccb1952
Employees Worked With
Anthony, Amy, Dona, Jose Arellano
February 10, 2020
Called Josue Cruz about getting my service done. When I get there, Anthony is ready to care for my car. Prompt service and consistency. Thank you. get there, Anthony is ready to care for my car. Prompt service and consistency. Thank you. More
by tony467
Employees Worked With
December 31, 2019
The best salesman We have always received Excellent service from Mr Mercer has been an excellent and has always met our request in our choosing vehicles. Good job We have always received Excellent service from Mr Mercer has been an excellent and has always met our request in our choosing vehicles. Good job More
by Nancy Chavez
Employees Worked With
August 08, 2019
Great service, very accomidating, professional. I purchased a F-150 in 2017. I was approached about purchasing a new car. Used clean trucks are in high demand. The incentives were explained to me. I I purchased a F-150 in 2017. I was approached about purchasing a new car. Used clean trucks are in high demand. The incentives were explained to me. It was too good to pass up. My truck reminded me too much of my wife. He came up with the perfect SUV, Ford Escape and color. We previously talked about trucks. He went over in detail all the features the Escape had to offer. He took the time to show me his undivided attention. Appreciated a lot More
by GDavis
Employees Worked With
Arvin Procter, Jeremy Pirotte, Elsa Parada
May 18, 2019
EXCEPTIONAL SERVICE I've had my truck into several dealers, and none have provided exceptional service like Grand Prairie Ford. I was greeted with a friendly smile, I was I've had my truck into several dealers, and none have provided exceptional service like Grand Prairie Ford. I was greeted with a friendly smile, I was communicated with effectively, and I was checked on and frequently updated by Brandon Young, the service director. Because of that, trust and future business have been earned. Service to others truly is the cornerstone at Grand Prairie Ford, thank you!!! More
by Berunge
Employees Worked With
Brandon Young
December 29, 2018
Never take your Car or truck after a wreck to get fixed The worst ever service they never keep you updated Not once have i got A call to keep in touch with me at all what so ever i had To call at least 20 The worst ever service they never keep you updated Not once have i got A call to keep in touch with me at all what so ever i had To call at least 20 times to check up on my truck i got In a wreck and was not at fault we both had the same insurance so since my trucks a Ford F-150 i figured I take It to ford to get it all fixed worst mistake in my life ever they have had my truck 2 MONTHS!!!!! And then i had to come out of pocket to get a truck for rental since i needed A truck for work and till this day they still have my trucks it’s been a nightmare and headache i will Never ever ever take any of my cars trucks here More
by Ihategpford1
Employees Worked With
Fred the worst ever it’s like talking to a wall mesa was the only one able to help me and try to resolve issues , Cristina Meza
November 14, 2018
Grand Prairie Ford, yes, Ford Motor company NO! Grand Prairie Ford took care of the problems I had and kept in good communication with me. Auto Nation Ford in S. Arlington did not,even with an appoi Grand Prairie Ford took care of the problems I had and kept in good communication with me. Auto Nation Ford in S. Arlington did not,even with an appointment. Ford Motor company customer service was non existent and when called the service agent terminated the call by hanging up with no comment or warning. The service team and manager at the dealership were professional and attentive. More
by No more ford
Employees Worked With
Shayfer, Emily
November 04, 2018
The "Out to Lunch Bunch" I purchased my '17 pickup new from GPF and had a lovely experience doing so. I thought I'd get an oil change and general checkup for my pickup since I purchased my '17 pickup new from GPF and had a lovely experience doing so. I thought I'd get an oil change and general checkup for my pickup since I am coming up on owning it for a year. So I set up an appointment to take it in. Drove into the Service facility; waited about 5 minutes for somebody to go out and welcome me. (I was 5 minutes early; maybe only the first or second customer there at that moment, in that area.) Nobody bothered. So I got out and went in thru one of their many doors. Walked down the hall and saw 3 service reps standing there chatting away with my pickup in full view. Cutting to the chase, I was told that there would be a 1 1/2 to 2-hour wait. For an oil change--with an appointment?! Really?! So I quickly left and headed on over to Valvoline, where they're always glad for my business and certainly treat me that way. Grand Prairie Ford's Service Department team was so worthless. The attitude was such as they were out to lunch and I was on my own. I'll find another dealer to do warranty work and similar follow up stuff. But I won't be bothering the worthless nitwits at Grand Prairie Ford's Service Department again. More
by marksoandso
Employees Worked With
Nikki Van Doran
November 01, 2018
Grand Prairie Ford service dept is excellent Been going there since I bought the fusion. The service writers do a great job of getting me in and getting me out. I don't like to screw around with Been going there since I bought the fusion. The service writers do a great job of getting me in and getting me out. I don't like to screw around with car maintenance so I go there a lot. Always made to feel welcome and valued. More
by TKB
Employees Worked With
Nikki Van Doran
