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Grand Prairie Ford - Service Center
Grand Prairie, TX
110 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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110 Reviews of Grand Prairie Ford - Service Center
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March 11, 2020
technician left oil line loose took my truck for ac service on 3/2/20 for ac work, truck was still under warranty. Got a call that following thursday that they found the leak coming took my truck for ac service on 3/2/20 for ac work, truck was still under warranty. Got a call that following thursday that they found the leak coming out the condenser area. Picked up the truck that friday evening almost around closing time (6pm) drove back home about 20 mins away from dealership, truck lost all power and started knocking on freeway, found oil all over engine bay and a loose oil line disconnected, managed to roll it safely to service road. Called tow truck to drop back off at dealership, went back in the next day, asked to speak to service manager. Explained the situation, she said it will be a couple hours or maybe not till monday before i got a call back. Left and waiting for a call, service advisor called me around noon and said they found the leak, it was the oil line not being secured properly but they reconnected it, filled it with oil and that they didnt hear a knocking sound, to come pick up the truck. I asked what about my towing fees, she said their wasnt a service manager to approve the refund on towing fees. I came back that monday they said a check would be mailed, been driving the truck since then and starting to notice the engine shake the interior at random rps and speeds. More
by ralanis1984
Employees Worked With
nikki, melissa (service manager), adviser next to nikki
March 08, 2020
Everyone was polite and I had made reservations to have my car serviced and they received my car promptly. They were able to look up history on my car and also my maintenance contract and tell me that I n my car serviced and they received my car promptly. They were able to look up history on my car and also my maintenance contract and tell me that I needed an oil change. More
by Hello
Employees Worked With
Jose Arellano
March 07, 2020
My 2016 Ford Explorer I only have wonderful things to report about my service writer - Krystal Harder. She helped me to feel at ease in the whole process. Thank you Kryst I only have wonderful things to report about my service writer - Krystal Harder. She helped me to feel at ease in the whole process. Thank you Krystal! You are the REAL DEAL and a great help in this whole process of getting my Explorer back on the road. Leah More
by Lladams
Employees Worked With
Krystal Harder in Servie
March 06, 2020
Jackie Mercer is always great! He always makes the car buying process easy. The second car I’ve bought from him ! Many more to come! buying process easy. The second car I’ve bought from him ! Many more to come! More
by M.peterson1992
March 05, 2020
Had a wonderful sales experience so it made sense to make sure Grand Prairie Ford handled all my service needs. Had it in for my first service and as expected had a great experience! sure Grand Prairie Ford handled all my service needs. Had it in for my first service and as expected had a great experience! More
by EBrown
February 29, 2020
The service was great. My service advisor Anthony was courteous explained everything thoroughly. The cashier Ms Amy was courteous and nice as well as Ms Dona courteous explained everything thoroughly. The cashier Ms Amy was courteous and nice as well as Ms Dona More
by ccb1952
Employees Worked With
Anthony, Amy, Dona, Jose Arellano
February 10, 2020
Called Josue Cruz about getting my service done. When I get there, Anthony is ready to care for my car. Prompt service and consistency. Thank you. get there, Anthony is ready to care for my car. Prompt service and consistency. Thank you. More
by tony467
Employees Worked With
December 31, 2019
The best salesman We have always received Excellent service from Mr Mercer has been an excellent and has always met our request in our choosing vehicles. Good job We have always received Excellent service from Mr Mercer has been an excellent and has always met our request in our choosing vehicles. Good job More
by Nancy Chavez
Employees Worked With
August 08, 2019
Great service, very accomidating, professional. I purchased a F-150 in 2017. I was approached about purchasing a new car. Used clean trucks are in high demand. The incentives were explained to me. I I purchased a F-150 in 2017. I was approached about purchasing a new car. Used clean trucks are in high demand. The incentives were explained to me. It was too good to pass up. My truck reminded me too much of my wife. He came up with the perfect SUV, Ford Escape and color. We previously talked about trucks. He went over in detail all the features the Escape had to offer. He took the time to show me his undivided attention. Appreciated a lot More
by GDavis
Employees Worked With
Arvin Procter, Jeremy Pirotte, Elsa Parada
May 18, 2019
EXCEPTIONAL SERVICE I've had my truck into several dealers, and none have provided exceptional service like Grand Prairie Ford. I was greeted with a friendly smile, I was I've had my truck into several dealers, and none have provided exceptional service like Grand Prairie Ford. I was greeted with a friendly smile, I was communicated with effectively, and I was checked on and frequently updated by Brandon Young, the service director. Because of that, trust and future business have been earned. Service to others truly is the cornerstone at Grand Prairie Ford, thank you!!! More
by Berunge
Employees Worked With
Brandon Young
