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Grand Prairie Ford - Service Center
Grand Prairie, TX
106 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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106 Reviews of Grand Prairie Ford - Service Center
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July 30, 2020
Parts Manager is not easy to work with I'm currently driving a ford with a broken AC. I'm calling various Ford Dealers to get the part knowing they had multiple in stock and I am out of s I'm currently driving a ford with a broken AC. I'm calling various Ford Dealers to get the part knowing they had multiple in stock and I am out of state just trying to get a part. Still would not release the part and would rather I drive around in 100 degree weather than help to get my vehicle fixed. Will let all my friends in DFW to stay away from Grand Praire ford because of lack of parts department Service. More
by jkovarik97
Employees Worked With
Parts Department Manager declined sale
May 24, 2020
We just purchased our second vehicle from Grand Prairie Ford and our experience was yet again fantastic! Jackie was wonderful to work with and it was a smooth process from the start. Ford and our experience was yet again fantastic! Jackie was wonderful to work with and it was a smooth process from the start. More
by tcmmbutler
May 23, 2020
Very unhappy with GP Ford Services. The lack of concern Very unhappy with GP Ford Services. The lack of concern for the safety of their customers, in these current times is not acceptable. They were i Very unhappy with GP Ford Services. The lack of concern for the safety of their customers, in these current times is not acceptable. They were in and out of my car, various people touching the different surfaces with no gloves, no care nor concern for the customer at all. No precautions taken, they are Not thinking of me, the client. The manager i spoke with was very insensitive and not understanding of what is going on in the world. I expect a company such as GP Ford to be more conscious and aware and show interest in its customers. Not at all what I experienced. More
by missbunny12e
Employees Worked With
She is not on the list
May 15, 2020
Make sure they actually did the service you paid them to do I am a regular customer to this Ford Dealer and I am quite disappointed in the quality of service they provide. I took my vehicle to the dealer to get I am a regular customer to this Ford Dealer and I am quite disappointed in the quality of service they provide. I took my vehicle to the dealer to get an oil/filter change, tire rotation, quick inspection, and a recall repair service done. Upon receiving my vehicle I immediately noticed that my tires had not been rotated. I opened the hood of the vehicle and noticed that my air filter box had been left open (the orange seal of the air filter was actually visible on one of the corners). I also noticed that the windshield wiper fluid had not been refilled. I asked to speak to a manager but they assured me that he/she was in a meeting and could not speak to me. My service representative was very polite and helpful and did offer to refund me the tire rotation amount as well as rotating the tires for me at no charge. I asked her to personally check to see if my oil filter had in fact been replaced and she reassured me that it was. To top of all off, days after my visit I noticed that the service tech had shoved the plastic steering wheel cover under the passenger seat....it is safe to say that I will be taking my business some place else for my vehicle service needs. More
by mubai012
Employees Worked With
N/A
March 23, 2020
Get my HHR inspected Took my car in and they got it inspected for me in less that 30 minutes after saying the wait could be an hour. Fastest I have ever been in and out be Took my car in and they got it inspected for me in less that 30 minutes after saying the wait could be an hour. Fastest I have ever been in and out before. They rang me up and I was gone. Didn’t have to wait for a rep to come out and see what I was there for. Someone came out as soon as I drove up. More
by Kloydretiree
Employees Worked With
Only spoke to the service advisor and the cashier and I don’t know either of their names.
March 16, 2020
outstanding performance customer service was very helpful and friendly, and the service depart completed my oil change and state inspection sooner than I was expecting. They customer service was very helpful and friendly, and the service depart completed my oil change and state inspection sooner than I was expecting. They actually surprised me in the turnaround time. Billy Geer More
by Billy
Employees Worked With
Sharrel Mcgee
March 11, 2020
technician left oil line loose took my truck for ac service on 3/2/20 for ac work, truck was still under warranty. Got a call that following thursday that they found the leak coming took my truck for ac service on 3/2/20 for ac work, truck was still under warranty. Got a call that following thursday that they found the leak coming out the condenser area. Picked up the truck that friday evening almost around closing time (6pm) drove back home about 20 mins away from dealership, truck lost all power and started knocking on freeway, found oil all over engine bay and a loose oil line disconnected, managed to roll it safely to service road. Called tow truck to drop back off at dealership, went back in the next day, asked to speak to service manager. Explained the situation, she said it will be a couple hours or maybe not till monday before i got a call back. Left and waiting for a call, service advisor called me around noon and said they found the leak, it was the oil line not being secured properly but they reconnected it, filled it with oil and that they didnt hear a knocking sound, to come pick up the truck. I asked what about my towing fees, she said their wasnt a service manager to approve the refund on towing fees. I came back that monday they said a check would be mailed, been driving the truck since then and starting to notice the engine shake the interior at random rps and speeds. More
by ralanis1984
Employees Worked With
nikki, melissa (service manager), adviser next to nikki
March 08, 2020
Everyone was polite and I had made reservations to have my car serviced and they received my car promptly. They were able to look up history on my car and also my maintenance contract and tell me that I n my car serviced and they received my car promptly. They were able to look up history on my car and also my maintenance contract and tell me that I needed an oil change. More
by Hello
Employees Worked With
Jose Arellano
March 07, 2020
My 2016 Ford Explorer I only have wonderful things to report about my service writer - Krystal Harder. She helped me to feel at ease in the whole process. Thank you Kryst I only have wonderful things to report about my service writer - Krystal Harder. She helped me to feel at ease in the whole process. Thank you Krystal! You are the REAL DEAL and a great help in this whole process of getting my Explorer back on the road. Leah More
by Lladams
Employees Worked With
Krystal Harder in Servie
March 06, 2020
Jackie Mercer is always great! He always makes the car buying process easy. The second car I’ve bought from him ! Many more to come! buying process easy. The second car I’ve bought from him ! Many more to come! More
by M.peterson1992
