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Grand Prairie Ford - Service Center
Grand Prairie, TX
109 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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109 Reviews of Grand Prairie Ford - Service Center
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June 12, 2023
Afortunadamente el servicio, la atención al cliente y los tiempos de respuesta fueron muy satisfactorios en mi última visita. Gracias a todos los que lo hicieron posible tiempos de respuesta fueron muy satisfactorios en mi última visita. Gracias a todos los que lo hicieron posible More
by ginar0124
Employees Worked With
Sergio
May 24, 2023
Made an appointment to preform service as specified in Ford Technical Service Bulletin. On arrival at appointed time and much whispered discuss in another office the advisor told me that Grand Prairie Fo Ford Technical Service Bulletin. On arrival at appointed time and much whispered discuss in another office the advisor told me that Grand Prairie Ford could not do the instructed service as listed in the Ford TSB without first going through their on diagnostic procedure so I could be charged more $$ to correct a Ford software issue that should’ve been a recall, but instead the dealership is doubling up what should be for the procedure.. What a racket. The service department give used car salesmen a good name. More
by Singleblend12
Employees Worked With
Santos and unknown manager
December 18, 2022
All I can say is, my vehicle was brought back in to repair 3 times in 2 months. My 2019 explorer went in for A/C not working and went back in 5 days after GPF having my vehicle for 1 month, for coolant repair 3 times in 2 months. My 2019 explorer went in for A/C not working and went back in 5 days after GPF having my vehicle for 1 month, for coolant leaking. They did not address other issues I requested to check. They stayed with my vehicle for a second Month to correct the coolant leak. After me picking up my vehicle for the second time and two months later ,I now have a massive oil leak from the head gasket. Im not pleased with their service departments quality of work. It looks like they are just trying to flood their mechanics with alot of work by taking in as many cars as possible and not providing what customers pay for which is results and Quality. If I could attach pictures I would to show to prove my complaint. TAKE AT YOUR OWN RISK. More
by MQTECHY
Employees Worked With
Service department
September 30, 2022
We've always heard very good things about Grand Prairie Ford. It's true!! We had great service and the paperwork was smooth and almost painless!!! Good job to everyone! Ford. It's true!! We had great service and the paperwork was smooth and almost painless!!! Good job to everyone! More
by Suzanne Lambert
Employees Worked With
Other Employees :
Charlie in Finance. Very helpful and friendly.
September 18, 2022
Great experience. Jackie got me in the vehicle I wanted. Would highly recommend! Grand Prairie Ford is awesome to work with. Jackie got me in the vehicle I wanted. Would highly recommend! Grand Prairie Ford is awesome to work with. More
by moorefamily90
Employees Worked With
July 25, 2022
Worst customer service I had had from a dealership in 50 years. Mader appt to have just and oil & filter chance, nothing else for 10.30am Sat morning. We I arrived I was the only vehicle in the bay and I w years. Mader appt to have just and oil & filter chance, nothing else for 10.30am Sat morning. We I arrived I was the only vehicle in the bay and I waited 10 minutes before someone came out to my truck. I live an hour away so I had to wait for my truck. After 3 hours I asked the service advisor where was my truck and he said it was almost ready. I ask him why it is taking so long for just and oil change and I had an appt. He said I had to wait in line. I asked him what is the purpose of having an appointment. I told him the sign in the office says appts are given priority. He did not know of any sign. It also says that on their receipt. After 3 and 1/2 hours my truck was finished and was not even washed. It took that long just for and oil change, That is unacceptable and I was never informed of the status while I was waiting. I will never go back to this dealership. They could have at least offered a free oil change for my trouble. More
by Fklf
Employees Worked With
Mr Ramos
March 21, 2022
I purchased a Ford truck from this Dealership in 2017. I called to make an appointment to get it serviced under warranty because I was hearing grinding noise coming from the front Drivers side wheel (not I called to make an appointment to get it serviced under warranty because I was hearing grinding noise coming from the front Drivers side wheel (not the brakes). I drove 60 miles passing many Ford Dealerships along the way. My Service Advisor tells me it will 7-10 Business days before they get to diagnose it. Either Ford vehicles are breaking down in droves or the Service Dept is poorly ran because 7-10 business days is beyond ridiculous. I was considering buying another truck from them but this changes my choice of Dealerships. I don't want to hear any COVID-19 excuses at this point. You either have qualified Techs or you don't. I checked with other Dealerships and the wait for them varies from 3-5 Days after appointment. Needless to say I made an appointment elsewhere. More
by Mike G
Employees Worked With
Britton Webb
