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Grand Prairie Ford - Service Center

Grand Prairie, TX

4.3
106 Reviews
Call Service Center (972) 975-9621

106 Reviews of Grand Prairie Ford - Service Center

Sort by
March 03, 2024

Always easy to deal with. They listen to what I want and try to make it happen. More

by dkr1269
Recommend Dealer
Yes
Employees Worked With
Alex? I think.
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Mar 04, 2024 -

Grand Prairie Ford responded

Thank you so much for your positive feedback! We're thrilled to hear you had a great experience with us. If you ever need anything else, feel free to reach out. Safe travels!

February 28, 2024

Everyone was very professional. Tyler was great to work with. I will definitely be coming back for any future work. More

by RAY98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
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Feb 28, 2024 -

Grand Prairie Ford responded

We want to express our sincere gratitude for taking the time to share your positive experience with us. We are thrilled to hear that you had a great experience at our dealership, and we appreciate your kind words and support.

December 09, 2023

Service was horrible, man was rude and loud, I am not his "BRO", vehicle is not even 2 weeks old. Picked up a screw or nail. This guy needs to be retrained or fired! More

by maguyver6969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fasil
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Dec 13, 2023 -

Grand Prairie Ford responded

We're truly sorry to learn about your experience with our staff. Providing excellent customer service is of the utmost importance to us, and we deeply regret that you encountered rudeness during your interaction with our team. We take this matter very seriously and will investigate the incident further to identify the staff member involved and address the issue directly. We do not tolerate any behavior that falls short of our commitment to treating all customers with respect and professionalism. Your feedback is invaluable to us as it helps us improve our services and ensure that all our customers have a positive experience. We are dedicated to making the necessary changes to prevent such situations from happening in the future. If you have any additional information or would like to discuss your experience in more detail, please do not hesitate to contact our customer service department. We genuinely appreciate your feedback and hope to have the opportunity to regain your trust in the future. Thank you for bringing this matter to our attention.

December 01, 2023

Scheduled my vehicle for a service (oil change) & drove off with a brand new 2024 vehicles. Definitely was not expected but am grateful they made it happen. More

by Breeana Branch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2023 -

Grand Prairie Ford responded

We want to express our sincere gratitude for taking the time to share your positive experience with us. We are thrilled to hear that you had a great experience at our dealership, and we appreciate your kind words and support!

September 08, 2023

Grand Prairie Ford went above and beyond! I was having a service issue at another dealership and GP Ford handles the problem right away. I couldn't ask for better service. More

by ksc0221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Perry, Sergio
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Sep 12, 2023 -

Grand Prairie Ford responded

Thank you so much for your positive review! We appreciate you taking the time to leave us a review, and we are looking forward to seeing you again in the future!

August 04, 2023

Have experienced great service work at Grand Prairie Ford! Sergio Diaz was my service advisor! He took very good care of me. More

by jrfisherjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio Diaz
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Aug 07, 2023 -

Grand Prairie Ford responded

We appreciate the comments on your experience with us, we hope we can assist you again soon! 

July 27, 2023

Service at GPF is always wonderful. Sergio Diaz was extremely helpful and walked me through the process. That's why I keep coming back! More

by kevin.terry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Coker
2.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sergio Diaz 5 STARS
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Jul 27, 2023 -

Grand Prairie Ford responded

Thank you so much for your positive review! We're so happy that you had a good experience with us, and we are looking forward to seeing you again in the future!

July 01, 2023

The service team was outstanding and they even delivered my truck to me after it was serviced. More

by Josephco_le
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Davis 5stars
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Jul 06, 2023 -

Grand Prairie Ford responded

Thank you so much for your review! We are happy to hear that you had a positive experience with us, and we are looking forward to serving you in the future!

June 12, 2023

Afortunadamente el servicio, la atención al cliente y los tiempos de respuesta fueron muy satisfactorios en mi última visita. Gracias a todos los que lo hicieron posible More

by ginar0124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio
Report | Print
Jun 15, 2023 -

Grand Prairie Ford responded

Thank you so much for your five star review! We are happy to hear that you had a good experience with us, and we are looking forward to seeing you again next time!

May 24, 2023

Made an appointment to preform service as specified in Ford Technical Service Bulletin. On arrival at appointed time and much whispered discuss in another office the advisor told me that Grand Prairie Fo More

by Singleblend12
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Santos and unknown manager
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May 25, 2023 -

Grand Prairie Ford responded

We apologize for the experience you had at our dealership. It is our goal to provide excellent service to all customers, regardless of their financial situation. We understand the importance of working with customers to find the best financing options available. We appreciate your feedback and will use it to improve our processes and customer service. Thank you for bringing this to our attention. At your earliest convenience, please reach out to Matt Deanda at MDeanda01@vtaig.com or Ray Monks at RMonks@vtaig.com to discuss this further.

May 25, 2023 -

Singleblend12 responded

It’s funny how you relate this issue to a financial situation. In lieu of a service issue. I call it a racket. I was perfectly willing to pay the dealer price for the TSB to be preformed, again even though it’s an actual Ford software issue. It is a very common issue with the year and model vehicle. To the point a TSB is even available specifically for the year and model. I refuse to pay for services not requested nor required. The FORD Technical Service Bulletin is very clear and concise as to what service is to be preformed. I’ll say it again, FORD’s very own Technical Service Bulletin very clearly specifies what is required. I should’ve been in and out happily on the road again with the TSB preformed, but that was not good enough for GPF. Making an appointment with the service department is a trap. Why schedule an appointment time, time of work, and a ride all for a specific service, so when on arrival it’s switcharoo time. Financial issue my eye. Like I said, it’s a racket. I’ve vented. Just search reviews on the internet. Wished I had at first. The service department is very consistent.

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