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Grand Prairie Ford - Service Center

Grand Prairie, TX

4.4
109 Reviews
Call Service Center (972) 975-9621

109 Reviews of Grand Prairie Ford - Service Center

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March 03, 2024

I took my truck for service for couple repairs and they fix the repairs and I got back my truck with damage in the interior and driver front speakers not working. More

by dh903631
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jairo Sanchez
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Mar 04, 2024 -

Grand Prairie Ford responded

We're sorry to hear about your experience with our service. We strive to provide top-notch service and it's disappointing to hear that we fell short this time. We appreciate your feedback and will address these issues with our team to ensure it doesn't happen again. Thank you. Please contact Melissa Perry at 855-971-6306 and we will do our best to make this better.

March 03, 2024

Faisal Rafiquer was extremely professional and knowledgeable about the service I was receiving also he was a very respectful person. More

by jessikavenegas
Recommend Dealer
Yes
Employees Worked With
Faisal Rafiquer
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Mar 04, 2024 -

Grand Prairie Ford responded

Thank you so much for your positive feedback! We're thrilled to hear you had a great experience with us. If you ever need anything else, feel free to reach out. Safe travels!

March 03, 2024

Whenever when I come to dealership For service GPF gives me excellent service kind very professional and knowledgeable and the staff is very friendly I just get great service I love to bring my Bronco to GP More

by donlee816
Recommend Dealer
Yes
Employees Worked With
Larry service Advisor
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Mar 04, 2024 -

Grand Prairie Ford responded

Thank you so much for your positive feedback! We're thrilled to hear you had a great experience with us. If you ever need anything else, feel free to reach out. Safe travels!

March 03, 2024

Always easy to deal with. They listen to what I want and try to make it happen. More

by dkr1269
Recommend Dealer
Yes
Employees Worked With
Alex? I think.
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Mar 04, 2024 -

Grand Prairie Ford responded

Thank you so much for your positive feedback! We're thrilled to hear you had a great experience with us. If you ever need anything else, feel free to reach out. Safe travels!

February 28, 2024

Everyone was very professional. Tyler was great to work with. I will definitely be coming back for any future work. More

by RAY98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
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Feb 28, 2024 -

Grand Prairie Ford responded

We want to express our sincere gratitude for taking the time to share your positive experience with us. We are thrilled to hear that you had a great experience at our dealership, and we appreciate your kind words and support.

December 09, 2023

Service was horrible, man was rude and loud, I am not his "BRO", vehicle is not even 2 weeks old. Picked up a screw or nail. This guy needs to be retrained or fired! More

by maguyver6969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fasil
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Dec 13, 2023 -

Grand Prairie Ford responded

We're truly sorry to learn about your experience with our staff. Providing excellent customer service is of the utmost importance to us, and we deeply regret that you encountered rudeness during your interaction with our team. We take this matter very seriously and will investigate the incident further to identify the staff member involved and address the issue directly. We do not tolerate any behavior that falls short of our commitment to treating all customers with respect and professionalism. Your feedback is invaluable to us as it helps us improve our services and ensure that all our customers have a positive experience. We are dedicated to making the necessary changes to prevent such situations from happening in the future. If you have any additional information or would like to discuss your experience in more detail, please do not hesitate to contact our customer service department. We genuinely appreciate your feedback and hope to have the opportunity to regain your trust in the future. Thank you for bringing this matter to our attention.

December 01, 2023

Scheduled my vehicle for a service (oil change) & drove off with a brand new 2024 vehicles. Definitely was not expected but am grateful they made it happen. More

by Breeana Branch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2023 -

Grand Prairie Ford responded

We want to express our sincere gratitude for taking the time to share your positive experience with us. We are thrilled to hear that you had a great experience at our dealership, and we appreciate your kind words and support!

September 08, 2023

Grand Prairie Ford went above and beyond! I was having a service issue at another dealership and GP Ford handles the problem right away. I couldn't ask for better service. More

by ksc0221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Perry, Sergio
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Sep 12, 2023 -

Grand Prairie Ford responded

Thank you so much for your positive review! We appreciate you taking the time to leave us a review, and we are looking forward to seeing you again in the future!

August 04, 2023

Have experienced great service work at Grand Prairie Ford! Sergio Diaz was my service advisor! He took very good care of me. More

by jrfisherjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio Diaz
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Aug 07, 2023 -

Grand Prairie Ford responded

We appreciate the comments on your experience with us, we hope we can assist you again soon! 

July 27, 2023

Service at GPF is always wonderful. Sergio Diaz was extremely helpful and walked me through the process. That's why I keep coming back! More

by kevin.terry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Coker
2.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sergio Diaz 5 STARS
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Jul 27, 2023 -

Grand Prairie Ford responded

Thank you so much for your positive review! We're so happy that you had a good experience with us, and we are looking forward to seeing you again in the future!

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