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Grand Prairie Ford - Service Center

Grand Prairie, TX

4.3
106 Reviews
Call Service Center (972) 975-9621

106 Reviews of Grand Prairie Ford - Service Center

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March 09, 2024

The wait time was long but Jairo was attentive and informative Jay showed great customer service and understood my frustrations More

by SPUD.HOPKINSII
Recommend Dealer
Yes
Employees Worked With
Jairo jay Sanchez
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Mar 18, 2024 -

Grand Prairie Ford responded

Hi there, Thank you for your review. We are pleased to hear that Jairo provided you with great service. Thank you for your kind words and patronage. We look forward to working with you again.

March 08, 2024

Jay always takes care of my car and looks out for me. That is why I keep coming back. More

by FREDE.1469
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jairo (Jay) Sanchez
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Mar 18, 2024 -

Grand Prairie Ford responded

Hi there, Thank you for your review. We are pleased to hear that Jay provided you with great service. Thank you for your kind words and patronage. We look forward to working with you again.

March 07, 2024

Great. Efficient, customer oriented, accommodating, communicative, concise, and pleasant. Anthony was good to work with, he got it done. More

by Santiago7
Recommend Dealer
Yes
Employees Worked With
Anthony Vanderford
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Mar 08, 2024 -

Grand Prairie Ford responded

Thank you so much for taking the time to leave such a positive review! We are thrilled to hear about your excellent experience at our dealership. Our team works hard to provide top-notch service and make every visit enjoyable for our customers.

March 07, 2024

Antonio has great customer service and kept me informed of my truck being serviced! Awesome service technician! More

by J. White
Recommend Dealer
Yes
Employees Worked With
Antonio
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Mar 08, 2024 -

Grand Prairie Ford responded

Thank you so much for taking the time to leave such a positive review! We are thrilled to hear about your excellent experience at our dealership. Our team works hard to provide top-notch service and make every visit enjoyable for our customers.

March 06, 2024

Very pleased with the service, the way everything was explained to me by Santos, about what was going on with my car and the estimated time it would take to check out the car and fix it, it was ready on More

by ANNETTEACOX61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Santos
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Mar 08, 2024 -

Grand Prairie Ford responded

Thank you so much for taking the time to leave such a positive review! We are thrilled to hear about your excellent experience at our dealership. Our team works hard to provide top-notch service and make every visit enjoyable for our customers.

Mar 12, 2024 -

ANNETTEACOX61 responded

BEST DEALERSHIP, BEST CUSTOMER SERVICE IN THE SERVICE DEPT, SO FRIENDLY AND ON HANDS, GREETS YOU WITH CONCERN, ALWAYS ON HAND WHEN YOU STOP BY JUST TO ASK QUESTIONS, ONE OF THE BEST EMPLOYEES "SANTOS" HE GOES THE EXTRA MILE TO SATISFY HIS CUSTOMERS, AND REMEMBER YOU BY NAME WHEN YOU REVISIT

March 06, 2024

Had my car for almost one month. Did not look at it until it had been there for 2 weeks More

by larrydwatson
Recommend Dealer
No
Employees Worked With
Santos
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Mar 08, 2024 -

Grand Prairie Ford responded

We apologize for the extended duration it took to address the issues with your vehicle. Your satisfaction is our priority, and we understand your frustration with the length of time it took to complete the necessary repairs. We strive to provide efficient and timely service to all our customers, and we regret that we fell short of your expectations in this instance. Please know that we are actively reviewing our processes to ensure that similar delays do not occur in the future. If there's anything else we can do to address your concerns or if you have any further feedback, please don't hesitate to reach out to us. We appreciate your patience and understanding.

March 06, 2024

He reached out to his technician to explain the problem and assure the issue was fixed. Always answers the phone as well. More

by ZEKEF098
Recommend Dealer
Yes
Employees Worked With
Chris
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Mar 08, 2024 -

Grand Prairie Ford responded

Thank you so much for taking the time to leave such a positive review! We are thrilled to hear about your excellent experience at our dealership. Our team works hard to provide top-notch service and make every visit enjoyable for our customers.

March 06, 2024

This was the last service on my contract. They were supposed to rotate the tires they did not rotate the tires. They got into the car dirty and it smelt like oil for 2 days. More

by Russ S
Recommend Dealer
No
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Mar 08, 2024 -

Grand Prairie Ford responded

We want to extend our sincerest apologies for the dissatisfaction you experienced with our service. Your feedback is essential to us, and we deeply regret that we did not meet your expectations during your recent visit. Your satisfaction is our top priority, and we would appreciate it if you could provide more specific details about your service experience to help us understand the issues you encountered. This will enable us to investigate and address the concerns directly. Our team is committed to providing high-quality service and ensuring that our customers have a positive experience. We genuinely value your feedback, and we will work diligently to rectify any issues and make improvements where needed. Please don't hesitate to reach out to us directly to discuss your experience in more detail or to share any specific concerns you may have. Your input is invaluable, and we are dedicated to serving you better in the future.

March 06, 2024

Courteous knowledgeable Friendly Mr Santos was courteous and promptly help me identify the service I needed. More

by glperson
Recommend Dealer
Yes
Employees Worked With
Santos Flores
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March 05, 2024

Always a pleasure to work with the service managers at Grand Prairie Ford. Everything is always done well. More

by Josephco_le
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Report | Print
Mar 08, 2024 -

Grand Prairie Ford responded

Thank you so much for taking the time to leave such a positive review! We are thrilled to hear about your excellent experience at our dealership. Our team works hard to provide top-notch service and make every visit enjoyable for our customers.

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