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Grand Prairie Ford - Service Center

Grand Prairie, TX

4.3
106 Reviews
Call Service Center (972) 975-9621

106 Reviews of Grand Prairie Ford - Service Center

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March 24, 2024

Awesome service crew. They are very dedicated to their customers and go above and beyond to help out customers. More

by LSTANTON8638
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Davis
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Mar 25, 2024 -

Grand Prairie Ford responded

We're so happy to hear about your positive experience with our service crew! Their dedication to our customers is what truly sets them apart. Thank you for recognizing their efforts to go above and beyond. We appreciate your business!

March 23, 2024

I purchased my F150 Powerboost from Grand Prairie Ford. Anthony has been my contact for service on my truck since I purchased it. He and his team always take care of my needs and do so in a timely manner More

by KPAULYOUNG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Lang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Grace Larson
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Mar 25, 2024 -

Grand Prairie Ford responded

We're so proud to have earned your trust! Thank you for choosing Grand Prairie Ford for both the purchase of your F-150 Powerboost and your service needs. It's fantastic to hear that Anthony and his service team consistently take care of your needs in a timely manner. That level of customer service is what we strive for, and we appreciate you recognizing their dedication. Your loyalty means a lot to us – knowing you'll return for future purchases and services is a huge compliment! We'll continue to work hard to gain the trust of others in the community, just like we've earned yours. Thank you again for your fantastic review!

March 20, 2024

The wait was a little long, but the service was great! The service guy was knowledgeable he kept me informed on what was going on with my vehicle. Great Service! More

by Kans123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 21, 2024 -

Grand Prairie Ford responded

Thank you for taking the time to leave a review! We appreciate your understanding about the wait time and we're thrilled to hear that the service technician was informative and kept you updated. We strive to provide excellent service, and it's comments like yours that let us know we're on the right track. We hope to see you again soon!

March 20, 2024

Everything was fantastic - communication, workmanship, service - but it took a while. It was a pretty complicated repair. More

by ZELTMANNC
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Vanderford
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Mar 21, 2024 -

Grand Prairie Ford responded

Thank you for taking the time to leave such a thoughtful review! We're so glad to hear that you were impressed with our communication, workmanship, and overall service – that's exactly what we strive for! We understand a lengthy wait can be frustrating, and we apologize if the repair took longer than anticipated. For complex repairs like this, we prioritize doing the job thoroughly and correctly. Your feedback helps us continuously improve our customer experience. We appreciate your patience and are thrilled you're happy with the final results. Thank you for choosing us!

March 20, 2024

Always great service Fast polite and efficient service Very helpful quick service, fast delivery of vehicle More

by chrisram1963
Recommend Dealer
Yes
Employees Worked With
Tyler
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Mar 21, 2024 -

Grand Prairie Ford responded

Wow! This review makes our day! We strive to deliver on all these aspects, and it means a lot to hear we achieved that for you. We'll be sure to pass your compliments on to the entire team! Thanks again for choosing us, and we look forward to seeing you again soon for another speedy service experience.

March 19, 2024

Very timely, knew exactly what needed to be done, car looks like new afterwords Very friendly service More

by Chells20
Recommend Dealer
Yes
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Mar 20, 2024 -

Grand Prairie Ford responded

This review makes our day! Thank you for the amazing 5-star rating. We pride ourselves on being timely, diagnosing issues accurately, and getting your car looking its best. We'll be sure to share your kind words with the entire team.

March 19, 2024

It was great. Antonio kept me informed of my vehicles progress. He's a great customer service tech More

by J. White
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Antonio
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Mar 21, 2024 -

Grand Prairie Ford responded

We're thrilled to hear you had a great experience! Thank you for the 5-star review. It sounds like Antonio did a fantastic job keeping you informed of your vehicle's progress throughout the service. Excellent communication is important to us, so we appreciate you recognizing Antonio's efforts as a great customer service technician. We'll be sure to pass on your kind words to him.

March 17, 2024

The service was friendly. They answered my questions. They explained the trucks options and features. More

by Dawnslovelylabs
Recommend Dealer
Yes
Employees Worked With
Preston
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Mar 18, 2024 -

Grand Prairie Ford responded

Hi Dawn, Thank you for your review. We are pleased to hear that our team provided you with great service. Thank you for your kind words and patronage. We look forward to working with you again.

March 15, 2024

Antonio went above and beyond to make sure that I had a great experience! He is always very kind and attentive. More

by KELAWYNN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio
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Mar 18, 2024 -

Grand Prairie Ford responded

Hi Kelawynn, Thank you for your review. We are pleased to hear that Antonio provided you with great service. Thank you for your kind words and patronage. We look forward to working with you again.

March 15, 2024

Antonio was very attentive and he is always very polite. Antonio went above and beyond to make sure my experience was great! More

by KELAWYNN
Recommend Dealer
Yes
Employees Worked With
Antonio
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Mar 18, 2024 -

Grand Prairie Ford responded

Hi Kelawynn, Thank you for your review. We are pleased to hear that Antonio provided you with great service. Thank you for your kind words and patronage. We look forward to working with you again.

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