Grand Prairie Ford - Service Center

Outstanding Effort / Outstanding Customer Service I'm not accustomed to purchasing pre-owned vehicles, but I love my (new) 2014 Ford Explorer Sport - just love it. But inside of 5 weeks since I purcha I'm not accustomed to purchasing pre-owned vehicles, but I love my (new) 2014 Ford Explorer Sport - just love it. But inside of 5 weeks since I purchased my Explorer, the service I received both times just blew me away. They obviously have a focus on providing outstanding customer service. Darrell Casey went out of his way this morning. They have a customer for life in me. More

Very Dispointed! Would not recommend! Got good deal but LESS than mo. and LESS than 5k miles brakes went to the Floor and would barely stop! Went back to GP Ford and they told me it would Got good deal but LESS than mo. and LESS than 5k miles brakes went to the Floor and would barely stop! Went back to GP Ford and they told me it would be about 24 hrs before anyone could look at it. Told them Not acceptable it's my work truck need it. They ask if they could give me a ride home! Just left! went to Arlingon Ford they gave me a rent truck and are working on it! Will NEVER go back!! More

xxxxty they have the xxxxtiest customer service ever. Good luck with getting xxxx fixed with them they won't do it right and they just suck. Regret buying my they have the xxxxtiest customer service ever. Good luck with getting xxxx fixed with them they won't do it right and they just suck. Regret buying my car there. More

NO service No communication between sales and service, sales commits, serivce says they don't talk to sales. Had my new car follow up and plates put on, the Ser No communication between sales and service, sales commits, serivce says they don't talk to sales. Had my new car follow up and plates put on, the Service Desk flat out said "we don't do that", i left, if you ever intend to get any service, even once, don't buy here More

Mismanaged Service Center My Expedition sat a GP Ford for 8 days waiting for service. They finally quoted me $600 for a $200 repair. When I finally received their quote after My Expedition sat a GP Ford for 8 days waiting for service. They finally quoted me $600 for a $200 repair. When I finally received their quote after 8 days of waiting, I decided to take it to Westway Ford and had the work completed the next day for $200. I highly recommend Westway Ford for repairs and wonderful customer service and think that Grand Prairie Ford is the worst service center that I've ever taken my Expedition or my F-150. More

BSers GP ford quoted me almost 7k to fix my truck. Told me both high and low turbos were going out. Thank God I didn't have the 7K because they may have got GP ford quoted me almost 7k to fix my truck. Told me both high and low turbos were going out. Thank God I didn't have the 7K because they may have gotten me. They did get me for the diagnostics fee though. In short I got my truck fixed at Don Davis ford in Arlington for under 250 in labor and a $12 part. I've not been back to GP FORD since nor would I go back for even a free lunch. For incredible service just down the street you'll find don Davis ford where they will not be taking advantage of you. More

Do not trust these people Do not trust their service department. They were ready to tear down my engine and possibly charge me over $800 for a non-existent problem. Took my veh Do not trust their service department. They were ready to tear down my engine and possibly charge me over $800 for a non-existent problem. Took my vehicle for a second opinion from a trusted mechanic who told me he couldn't find anything wrong with my engine. Been driving fine ever since. More

This should be a recall Got the results from the diagnostic sheck on my driver's floorboard water leak. They want me to pay for zomething that is clearly poor manufacturer is Got the results from the diagnostic sheck on my driver's floorboard water leak. They want me to pay for zomething that is clearly poor manufacturer issues. So disappointed, I will dedicate time each day to write a poor review until zomething changes. More

Service Dept. I take my Ford Explorer in to get serviced with Breanna Carriere. She does a great job and is always very friendly. Thanks! Nancy Bell I take my Ford Explorer in to get serviced with Breanna Carriere. She does a great job and is always very friendly. Thanks! Nancy Bell More

Great I loved how Breanna Carrier help me with my services.I recommend her for the future to be promoted.I am sure to come back very soon thanks to Breanna. I loved how Breanna Carrier help me with my services.I recommend her for the future to be promoted.I am sure to come back very soon thanks to Breanna. More