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Grand Prairie Ford - Service Center
Grand Prairie, TX
109 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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109 Reviews of Grand Prairie Ford - Service Center
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November 14, 2018
Grand Prairie Ford, yes, Ford Motor company NO! Grand Prairie Ford took care of the problems I had and kept in good communication with me. Auto Nation Ford in S. Arlington did not,even with an appoi Grand Prairie Ford took care of the problems I had and kept in good communication with me. Auto Nation Ford in S. Arlington did not,even with an appointment. Ford Motor company customer service was non existent and when called the service agent terminated the call by hanging up with no comment or warning. The service team and manager at the dealership were professional and attentive. More
by No more ford
Employees Worked With
Shayfer, Emily
November 04, 2018
The "Out to Lunch Bunch" I purchased my '17 pickup new from GPF and had a lovely experience doing so. I thought I'd get an oil change and general checkup for my pickup since I purchased my '17 pickup new from GPF and had a lovely experience doing so. I thought I'd get an oil change and general checkup for my pickup since I am coming up on owning it for a year. So I set up an appointment to take it in. Drove into the Service facility; waited about 5 minutes for somebody to go out and welcome me. (I was 5 minutes early; maybe only the first or second customer there at that moment, in that area.) Nobody bothered. So I got out and went in thru one of their many doors. Walked down the hall and saw 3 service reps standing there chatting away with my pickup in full view. Cutting to the chase, I was told that there would be a 1 1/2 to 2-hour wait. For an oil change--with an appointment?! Really?! So I quickly left and headed on over to Valvoline, where they're always glad for my business and certainly treat me that way. Grand Prairie Ford's Service Department team was so worthless. The attitude was such as they were out to lunch and I was on my own. I'll find another dealer to do warranty work and similar follow up stuff. But I won't be bothering the worthless nitwits at Grand Prairie Ford's Service Department again. More
by marksoandso
Employees Worked With
Nikki Van Doran
November 01, 2018
Grand Prairie Ford service dept is excellent Been going there since I bought the fusion. The service writers do a great job of getting me in and getting me out. I don't like to screw around with Been going there since I bought the fusion. The service writers do a great job of getting me in and getting me out. I don't like to screw around with car maintenance so I go there a lot. Always made to feel welcome and valued. More
by TKB
Employees Worked With
Nikki Van Doran
July 22, 2018
Outstanding Effort / Outstanding Customer Service I'm not accustomed to purchasing pre-owned vehicles, but I love my (new) 2014 Ford Explorer Sport - just love it. But inside of 5 weeks since I purcha I'm not accustomed to purchasing pre-owned vehicles, but I love my (new) 2014 Ford Explorer Sport - just love it. But inside of 5 weeks since I purchased my Explorer, the service I received both times just blew me away. They obviously have a focus on providing outstanding customer service. Darrell Casey went out of his way this morning. They have a customer for life in me. More
by Mike
Employees Worked With
Darrell Casey
August 24, 2017
Very Dispointed! Would not recommend! Got good deal but LESS than mo. and LESS than 5k miles brakes went to the Floor and would barely stop! Went back to GP Ford and they told me it would Got good deal but LESS than mo. and LESS than 5k miles brakes went to the Floor and would barely stop! Went back to GP Ford and they told me it would be about 24 hrs before anyone could look at it. Told them Not acceptable it's my work truck need it. They ask if they could give me a ride home! Just left! went to Arlingon Ford they gave me a rent truck and are working on it! Will NEVER go back!! More
by F150 guy
Employees Worked With
Front desk female, Tony Thomas
April 27, 2017
xxxxty they have the xxxxtiest customer service ever. Good luck with getting xxxx fixed with them they won't do it right and they just suck. Regret buying my they have the xxxxtiest customer service ever. Good luck with getting xxxx fixed with them they won't do it right and they just suck. Regret buying my car there. More
by Kandy15
Employees Worked With
Nikki Van Doran
March 25, 2017
NO service No communication between sales and service, sales commits, serivce says they don't talk to sales. Had my new car follow up and plates put on, the Ser No communication between sales and service, sales commits, serivce says they don't talk to sales. Had my new car follow up and plates put on, the Service Desk flat out said "we don't do that", i left, if you ever intend to get any service, even once, don't buy here More
by restroot
Employees Worked With
Nikki Van Doran
March 05, 2017
Mismanaged Service Center My Expedition sat a GP Ford for 8 days waiting for service. They finally quoted me $600 for a $200 repair. When I finally received their quote after My Expedition sat a GP Ford for 8 days waiting for service. They finally quoted me $600 for a $200 repair. When I finally received their quote after 8 days of waiting, I decided to take it to Westway Ford and had the work completed the next day for $200. I highly recommend Westway Ford for repairs and wonderful customer service and think that Grand Prairie Ford is the worst service center that I've ever taken my Expedition or my F-150. More
by New-Westway-Ford-Customer
Employees Worked With
The New Guy and one of the ineffective managers
January 20, 2017
BSers GP ford quoted me almost 7k to fix my truck. Told me both high and low turbos were going out. Thank God I didn't have the 7K because they may have got GP ford quoted me almost 7k to fix my truck. Told me both high and low turbos were going out. Thank God I didn't have the 7K because they may have gotten me. They did get me for the diagnostics fee though. In short I got my truck fixed at Don Davis ford in Arlington for under 250 in labor and a $12 part. I've not been back to GP FORD since nor would I go back for even a free lunch. For incredible service just down the street you'll find don Davis ford where they will not be taking advantage of you. More
by Dboone8313
Employees Worked With
Wish I remembered! I'd blast his name!!
October 05, 2016
Do not trust these people Do not trust their service department. They were ready to tear down my engine and possibly charge me over $800 for a non-existent problem. Took my veh Do not trust their service department. They were ready to tear down my engine and possibly charge me over $800 for a non-existent problem. Took my vehicle for a second opinion from a trusted mechanic who told me he couldn't find anything wrong with my engine. Been driving fine ever since. More
by Neveragain
Employees Worked With
Kurt
