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Grand Prairie Ford - Service Center
Grand Prairie, TX
109 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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109 Reviews of Grand Prairie Ford - Service Center
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January 02, 2025
Nelson Courtney was terrific to work with. He kept me informed as to the update on service of repairs on my Windstar. He is a great asset for Grand Prairie Ford. He kept me informed as to the update on service of repairs on my Windstar. He is a great asset for Grand Prairie Ford. More
by charlesstray
Employees Worked With
Nelson Courtney
December 04, 2024
1st rate service dept. Antonio took care of my Bronco in a prompt and professional manner and kept me updated as the work was being done. Highly recommended. I'll be a long Antonio took care of my Bronco in a prompt and professional manner and kept me updated as the work was being done. Highly recommended. I'll be a long time customer. More
by Gene
Employees Worked With
Antonio Avalos
December 03, 2024
This is one of the best car dealers I've dealt with in years Sergio and Melissa has very great customer service skills and I will refer my friends to you guys anytime years Sergio and Melissa has very great customer service skills and I will refer my friends to you guys anytime More
by henrybishop69
November 23, 2024
I am a former employee of Grand Prairie Ford and just thought the public should hear my experience with this dealership. I was fired in November of last year for having two months of low performance in m thought the public should hear my experience with this dealership. I was fired in November of last year for having two months of low performance in my sales. Now I NEVER have low performance in sales I in fact used to be a sales manager prior to working at ford. However at that time I had a miscarriage and had several complications from the pregnancy that required me to visit the doctor and hospital several times within those 2 months which caused my low performance. But I was fired anyway. I left the dealership and didn’t contact them at all after that or try to cause any problems. Now this week I’ve tried to get an appointment for my oil change and the service manager Jose magdaleno who got me fired emailed me saying I cannot service my vehicle there. No reason at all just that I need to find somewhere else to service my vehicle. I continue to be mistreated when I did nothing wrong to this company. So just thought I’d let the public know how this company really is. More
by Maggi3
Employees Worked With
Jose Magdaleno
Verified CustomerJuly 26, 2024
I just took 2 F-150 trucks I bought thru another dealer to the service department. I spent over 5k on both vehicles combined. The first vehicle is a 2013 f150 that would overheat after 80 miles when I brou to the service department. I spent over 5k on both vehicles combined. The first vehicle is a 2013 f150 that would overheat after 80 miles when I brought to their department. Within a week at their service department - they could not tell me what was wrong. After spending $2,500 on that vehicle with getting maintenance and their suggestions done on it… I also asked them to change the radiator - they advised that did not need to be done. So I picked my truck up when they were done working on it, and my check engine light immediately came on when leaving, overheated within 5 miles of leaving the dealership. I then took this truck to another shop who advised that I definitely needed a new radiator… the one thing the service department told me I didn’t need. They also told me it needed a sensor - but it no longer existed. I then bought the sensor that “no longer existed” for $8 at auto zone. Honestly it is not professional at all - I had to call them constantly to even get updates in reference to the truck. If you value your money, time, and would like to pay for your vehicle to actually get fixed. Do NOT go here! More
by Shawndelaney2
Employees Worked With
Tyler Perry
