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Grand Prairie Ford

Grand Prairie, TX

Overview
Employees
Reviews
Vehicles
4.6
1,546 Reviews
Grand Prairie Ford is a highly respected car dealership located at 701 E. Palace Parkway in Grand Prairie, Texas. We are proud to serve buyers within the Grand Prairie community, as well as shoppers within the Dallas-Fort Worth area. For years, we have been a premier dealer for locals searching for new Ford cars for sale in Grand Prairie.
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701 E. Palace Pkwy

Grand Prairie, TX

75050

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Showing 1,546 reviews

November 05, 2024

I thought the dealership overall was ok. (The bathrooms could use some attention) We were there about 4 hours. AC was out in an area where we had to read and sign so that was very uncomforta More

by ChadMc82
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brenda Rosas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Pacheco - 5 stars
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Nov 06, 2024 -

Grand Prairie Ford responded

Thank you for sharing your experience with us! We’re glad to hear our team provided friendly and efficient service, and we appreciate your patience with the AC and restroom situation. Your feedback about these areas is invaluable, and we’ll be addressing them to improve comfort for our guests. Thank you for choosing us, and we hope to make your next visit even better!

November 04, 2024

Really bad atención to the customer and they don’t have the cars ready and fully inspected More

by A.JEREZ1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joe Lewis
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Nov 08, 2024 -

Grand Prairie Ford responded

Thank you for your feedback. We're sorry to hear about your experience and understand your frustration. Please reach out to Maricela Vera at Mvera01@vtaig.com so we can address your concerns and work towards a resolution. Your satisfaction is important to us, and we appreciate the opportunity to improve.

November 04, 2024

Great and fun experience with Angie. She was patient and understanding. The desk was helpful in completing the deal. More

by George B
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lawrence Sedillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Flem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angie my sales associate.
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Nov 05, 2024 -

Grand Prairie Ford responded

Thank you so much for sharing your positive experience! We're delighted to hear that Angie provided such a fun and enjoyable car-buying process, and that her patience and understanding made a difference for you. It's also great to know our desk team was helpful in finalizing everything smoothly. We hope you love your new vehicle, and we look forward to seeing you again in the future. Safe travels, and thank you for choosing us!

November 03, 2024

Salesman did not communicate well during the deal. He went back and forth to his ‘manager’ more times than were necessary. It was infruriating! More

by jolynn1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brett Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaac, Jason, Clarence, and Teresa
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Nov 08, 2024 -

Grand Prairie Ford responded

Thank you for taking the time to share your experience. We apologize for the frustration you encountered due to the lack of communication during your deal. It’s important to us that our customers feel informed and valued throughout the purchasing process. To address your concerns directly, we encourage you to contact Maricela Vera at Mvera01@vtaig.com. She is dedicated to improving our customer service and would appreciate the opportunity to discuss your experience further. Thank you for bringing this to our attention, and we hope to resolve this for you.

November 03, 2024

Everyone at the dealership did their best to help me where they could since I was put in a situation where I had to buy a car since my other car has major issues with it! More

by lv
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Michell - 5 stars, Finance: Karla 5 stars
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Nov 05, 2024 -

Grand Prairie Ford responded

Thank you for your kind words! We're glad to hear that our team was able to assist you during your car-buying experience, especially under challenging circumstances. We understand how stressful it can be when facing vehicle issues, and we're here to help you find the right solution. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Safe travels in your new car!

November 02, 2024

Cruze kept me updated whenever a new ranger raptor came in. He did this for a few weeks before my purchase. His persistence paid off. He was always polite and professional. It was a pleasure working with h More

by BRADCOBO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josue Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick
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Nov 04, 2024 -

Grand Prairie Ford responded

Thank you for your fantastic review! We're delighted to hear that Cruze kept you well-informed about the Ranger and that his persistence made a positive impact on your experience. It's great to know that Patrick also went above and beyond to assist you. We appreciate your kind words and look forward to serving you again in the future!

November 01, 2024

Good team. Ready to sell! Felt very welcomed. Definitely will be back for my next purchase! More

by joeltrevino092391
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brett Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Braylon Boudreaux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Pacheco
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Nov 04, 2024 -

Grand Prairie Ford responded

Thank you for your fantastic feedback! We're so glad to hear that our team made you feel welcomed and ready to assist you. We look forward to helping you with your next purchase! Safe travels until then!

November 01, 2024

Great customer service. My salesperson Hermi got me a fast approval.. Happy customer. I would buy from here again. More

by RIOJASEMSE2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brenda Rosas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hermi
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Nov 04, 2024 -

Grand Prairie Ford responded

Thank you for your wonderful review! We’re thrilled to hear that Hermi provided you with great customer service and helped you secure a fast approval. It’s always our goal to ensure a smooth and enjoyable car-buying experience. We look forward to welcoming you back for your next purchase! Happy driving!

October 31, 2024

Everyone I meet and worked with at Grand Prairie Ford was Great. Alex in finance was quick and efficient. Max my sales representative was quick to respond to my questions and concerns and Got The Deal Done! More

by sibolechris
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Max Coker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Flem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alejandro Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2024 -

Grand Prairie Ford responded

Thank you for sharing your positive experience! We're delighted to hear that you found our team to be great, especially Alex in finance for being quick and efficient, and Max for his responsiveness in addressing your questions and concerns. It's wonderful to know that we were able to get the deal done for you! If you have any further needs or questions, please feel free to reach out. We look forward to serving you again!

October 30, 2024

Lili Barron es la mejor me consiguió algo mucho mejor que de lo que yo deseaba ford f250 2024 More

by parred10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lili barron
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Oct 31, 2024 -

Grand Prairie Ford responded

¡Gracias por tu fantástica reseña! Nos alegra mucho saber que Lili superó tus expectativas y te ayudó a encontrar una Ford F-250 que te encanta. Su dedicación a encontrar el vehículo adecuado para cada cliente es verdaderamente encomiable. Si tienes alguna pregunta o necesitas ayuda en el futuro, no dudes en comunicarte con nosotros. ¡Disfruta de tu nuevo vehículo!

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