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Grand Prairie Ford

Grand Prairie, TX

Overview
Employees
Reviews
Vehicles
4.6
1,546 Reviews
Grand Prairie Ford is a highly respected car dealership located at 701 E. Palace Parkway in Grand Prairie, Texas. We are proud to serve buyers within the Grand Prairie community, as well as shoppers within the Dallas-Fort Worth area. For years, we have been a premier dealer for locals searching for new Ford cars for sale in Grand Prairie.
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701 E. Palace Pkwy

Grand Prairie, TX

75050

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Showing 1,546 reviews

November 09, 2024

Good place to do business. Welcoming and courteous staff. Free to talk to and ready to explain any concerns. More

by Markson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Romello Benton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Max Coker
4.0
This rating includes all reviews, with more weight given to recent reviews.
Josue Cruz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brenda Rosas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Elizondo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Lang
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Benson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Cameron Harris
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brenda Granillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Braylon Boudreaux
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Grand Prairie Ford responded

Thank you for sharing your positive experience! We're thrilled to hear that you felt welcomed and well taken care of by our courteous staff. We pride ourselves on providing clear communication and addressing any concerns. We look forward to serving you again in the future!

November 09, 2024

They took great care of my wife and I. They understood our budget and needs for a new vehicle and presented us with the best options. More

by Hunter.renfro
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Melissa Lang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cameron Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2024 -

Grand Prairie Ford responded

Thank you for your kind words! We’re thrilled to hear that our team was able to take great care of you and your wife by understanding your budget and needs. It's always our goal to present the best options and make the car-buying experience as seamless as possible. We appreciate your trust in us and look forward to helping you again in the future!

November 08, 2024

Customer service was amazing! The sales manager Lilly was very kind, trustworthy, and attentive to my questions. I appreciated the video she sent me of the vehicle. She took great More

by the-crimson-spirit
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brenda Rosas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Flem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lilly sales manager
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Nov 11, 2024 -

Grand Prairie Ford responded

Thank you so much for your wonderful review! We're thrilled to hear that Lilly provided you with amazing customer service and took such great care of you. It's great to know that her attention to detail and the video of the vehicle made a positive impact on your experience. We’re so happy you're enjoying your new vehicle, and we’ll be sure to pass along your kind words to Lilly! If you need anything else in the future, don't hesitate to reach out.

November 08, 2024

There was extremely poor communication. I started the purchase of a car, and it was not ready to take home. When I asked for them to follow up the next day on when it would be ready. No More

by jolynn1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brett Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaac, Teresa, and Jason
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Nov 11, 2024 -

Grand Prairie Ford responded

We sincerely apologize for the poor communication and the frustration you experienced during the purchase process. This is not the level of service we aim to provide, and we understand your disappointment. To resolve this matter, please reach out to Maricela Vera at Mvera01@vtaig.com, and she will work to address your concerns and ensure that this does not happen again. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust.

November 07, 2024

Me atendieron muy bien asen muy bien su trabajo son my eselentes en su trabajo grasias More

by Cristian
Recommend Dealer
Yes
Employees Worked With
Cristian
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Nov 08, 2024 -

Grand Prairie Ford responded

¡Gracias por tus amables palabras! Nos complace saber que tuviste una experiencia positiva y que nuestro equipo pudo ayudarte tan bien. ¡Agradecemos mucho tus comentarios y esperamos poder servirte nuevamente en el futuro!

November 07, 2024

Muy bien que me atendieron asen muy bien su trabajo muchisimas grasias por atenderme bien More

by Cristian
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Braylon Boudreaux
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2024 -

Grand Prairie Ford responded

¡Gracias por tus amables palabras! Nos alegra mucho saber que tuviste una gran experiencia con nosotros. Agradecemos tus comentarios y esperamos poder servirte nuevamente en el futuro.

November 06, 2024

Jose Pacheco was amazing! He kept us updated. He really worked with us to get the car the way we wanted it plus gave us merchandise on top of it. More

by ANGEL.WRIGHT13
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brenda Rosas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Pacheco
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Nov 07, 2024 -

Grand Prairie Ford responded

Thank you for your kind words! We're so glad to hear that Jose provided such excellent service and kept you updated throughout the process. It's great that he was able to work with you to get the car just the way you wanted and even provided some extra merchandise. We truly appreciate your feedback and look forward to serving you again in the future!

November 06, 2024

I’ve bought numerous vehicles from Grand Prairie Ford and it’s always an excellent experience. Thanks again! More

by JPYLE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cameron Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Braylon Boudreaux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Jensen
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Nov 07, 2024 -

Grand Prairie Ford responded

Thank you for being a loyal customer and for sharing your positive experience! We're thrilled to hear that you've had excellent experiences with us each time. We truly appreciate your continued trust, and we look forward to helping you with your future vehicle needs. Thanks again!

November 05, 2024

Great experience, easy, got what we were looking for, sales explained all new features top to bottom. More

by RIGOMTZ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Not on list
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Nov 06, 2024 -

Grand Prairie Ford responded

Thank you for your wonderful feedback! We're so glad to hear that you had a great experience and found exactly what you were looking for. It's great to know that our sales team was able to provide you with all the information on the new features. We appreciate your business and look forward to serving you again in the future!

November 05, 2024

Great work , Alejandro was really nice and very professional , all the process was fast , 100% recommendey More

by Dencil0720
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Romello Benton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alejandro Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Braylon Boudreaux
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2024 -

Grand Prairie Ford responded

Thank you for the great feedback! We're thrilled to hear that Alejandro provided you with a nice and professional experience and that the process was fast and smooth. Your recommendation means a lot to us, and we look forward to serving you again in the future!

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