Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Grand Prairie Ford

Grand Prairie, TX

Overview
Employees
Reviews
Vehicles
4.6
1,549 Reviews
Grand Prairie Ford is a highly respected car dealership located at 701 E. Palace Parkway in Grand Prairie, Texas. We are proud to serve buyers within the Grand Prairie community, as well as shoppers within the Dallas-Fort Worth area. For years, we have been a premier dealer for locals searching for new Ford cars for sale in Grand Prairie.
Contact Dealership
View Awards

701 E. Palace Pkwy

Grand Prairie, TX

75050

Directions

By Type

Showing 1,549 reviews

January 06, 2024

This place was great! Open and honest through the whole process and they were very helpful when needed. More

by sfred
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Grace Larson
Report | Print
Jan 11, 2024 -

Grand Prairie Ford responded

Thank you so much for your positive feedback! We're thrilled to hear you had a great experience with us. If you ever need anything else, feel free to reach out. Safe travels!

January 03, 2024

Sales and finance staff people were very helpful and courteous. Dealer add on of over $2000.00 added onto sales price, TT&L and document fee. It was removed when I started to walk out. Website clearly s More

by doug
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Cesar
Report | Print
Jan 11, 2024 -

Grand Prairie Ford responded

We're sorry to hear that you are dissatisfied with our pricing. Our team constantly strives to offer competitive and fair prices to our valued customers. We understand the importance of transparency when it comes to pricing, and we always aim to provide detailed breakdowns of all costs associated with our products and services. Your feedback is valuable to us, and we would appreciate the opportunity to better understand your concerns. Please reach out to our customer service team, and we'll be more than happy to discuss the pricing in question and see if there's anything we can do to address your concerns. Our priority is to ensure customer satisfaction, and we are committed to resolving any issues or misconceptions. Thank you for bringing this to our attention, and we hope to have the chance to improve your experience with us in the future.

December 27, 2023

Awesome experience! Ron Smith was very professional, friendly and he made the whole experience easy and took great care of us. He took the time to show us the different More

by jkxking01
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 28, 2023 -

Grand Prairie Ford responded

We want to express our sincere gratitude for taking the time to share your positive experience with us. We are thrilled to hear that you had a great experience at our dealership, and we appreciate your kind words and support!

December 23, 2023

Jackie Mercer is awesome. He was very helpful. I love love love my new truck. More

by Jason.bentley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 28, 2023 -

Grand Prairie Ford responded

We want to express our sincere gratitude for taking the time to share your positive experience with us. We are thrilled to hear that you had a great experience at our dealership, and we appreciate your kind words and support!

December 22, 2023

Smooth and enjoyable experience! Ask for Alex or Jackie! They were very helpful and friendly. More

by JG0027
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Herrada
Report | Print
Dec 28, 2023 -

Grand Prairie Ford responded

We want to express our sincere gratitude for taking the time to share your positive experience with us. We are thrilled to hear that you had a great experience at our dealership, and we appreciate your kind words and support!

December 21, 2023

This was the easiest car buying experience of my life. My salesperson, Nash & his sales Mgr. Steven were both very nice to work with. Their follow up was exceptional, Steven went above & beyond to take ca More

by Danielle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nash, Steven
Report | Print
Dec 28, 2023 -

Grand Prairie Ford responded

We want to express our sincere gratitude for taking the time to share your positive experience with us. We are thrilled to hear that you had a great experience at our dealership, and we appreciate your kind words and support!

December 18, 2023

Great dealership. Ron Smith took care of me and got me in a fantastic new truck. Will come back for my next purchase More

by Hep28
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Braylon Boudreaux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2023 -

Grand Prairie Ford responded

Thank you for your positive review! We are so happy to hear that you had such a good experience with us, and we are looking forward to seeing you again in the future!

December 17, 2023

Very deceptive and shady. Salesman quoted me a price on a truck(in writing). Took sometime to work out that price. I'm 5hrs away and when i said i'd come in for that price More

by sdgmcarlson@gmail.com
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Noah
Report | Print
Dec 20, 2023 -

Grand Prairie Ford responded

We're sorry to hear that you were not satisfied with the pricing during your sales experience. Our goal is to provide fair and competitive pricing to all our customers. We understand that pricing is an important factor in your decision-making process, and we strive to ensure transparency and value in all our transactions. To better address your concerns, we kindly request more information about the specific details of your sales experience and the pricing concerns you encountered. This will allow us to investigate the matter thoroughly and work towards a resolution that meets your expectations. We value your feedback and are committed to continuously improving our processes. Our team is available to discuss your concerns and find a satisfactory resolution. Please reach out to our customer service department or speak directly with the sales manager to address your specific pricing concerns.

December 16, 2023

Jackie was amazing and knowledgeable! We will be back for our next car very soon! More

by walvarado5210
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2023 -

Grand Prairie Ford responded

Thank you for your positive review! We are so happy to hear that you had such a good experience with us, and we are looking forward to seeing you again in the future!

December 16, 2023

Jackie Mercer is awesome. Robert Fugate is also great! Always a pleasure dealing with them and Grand Prairie Ford! More

by J. White
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Romello Benton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Fugate
Report | Print
Dec 20, 2023 -

Grand Prairie Ford responded

Thank you for your positive review! We are so happy to hear that you had such a good experience with us, and we are looking forward to seeing you again in the future!

1
...
35
36
37
...
155