Grand Prairie Ford

Mike the salesman was great! Financing was not great, errors on paperwork multiple times that I had to catch before signing Financing was not great, errors on paperwork multiple times that I had to catch before signing More

I purchased a brand-new 2025 Mustang GT Premium from Grand Prairie Ford on November 15, 2025. I want to start by recognizing the sales team — they worked hard throughout the process, and I was satisfied Grand Prairie Ford on November 15, 2025. I want to start by recognizing the sales team — they worked hard throughout the process, and I was satisfied with their professionalism and dedication. Their effort deserves credit, and I truly appreciated the support during the purchase. Unfortunately, the condition of the car after delivery and the follow-up work left me disappointed. The vehicle was not properly detailed or cleaned when returned to me. Instead, it was handed back immediately after the paint job and buffing, with visible compound debris left behind. The paint had numerous imperfections, permanent residue that is difficult to remove, and even splatters across the panels. For some reason, excess compound was also found inside the trunk and even in the backseat area, which should never happen on a new premium vehicle. While Grand Prairie Ford did attempt to fix the original bumper/headlight defect, the quality of the paint correction and detailing was unacceptable. Rather than restoring the car to factory condition, the finish was left worse than before. I also tracked the vehicle using the Ford App and an Apple AirTag, and discovered that it had been moved multiple times away from the dealership. The odometer showed an additional 3 miles driven, and the gas gauge reflected usage beyond the original amount when I dropped it off. This raises serious concerns about accountability and proper handling of customer property. I want to be clear: I love Ford and the Mustang brand. My concern is not with the product itself but with the dealership experience and the lack of care in handling repairs and detailing. Some Ford dealerships need more overall improvement to meet the standards customers expect, and if that cannot be guaranteed, then customers should at least be compensated or supported through other Ford departments to ensure satisfaction. Overall, I appreciate the effort of the sales staff and the fact that Grand Prairie Ford attempted to address the defect, but the poor delivery condition, paint imperfections, compound debris inside the car, and unexplained driving of my vehicle have left me disappointed. I chose this dealership over others in the county because I trusted them, and I hope to see improvements that reflect the quality and reputation of the Ford brand. More

Sales representative was excellent very nice guy and very helpful he got the job done so I can walk out with my vehicle well recommended seles person very helpful he got the job done so I can walk out with my vehicle well recommended seles person More

Great customer service They were very attentive and helpful Professional and friendly staff Ok And excellent helpful Professional and friendly staff Ok And excellent More

Bought a 2025 king ranch and Raul helped with with the process, highly recommend working with him he was awesome! process, highly recommend working with him he was awesome! More

Josué and Brenda were a great sales team. Both treated me with respect and as if we had all been friends for years. Brenda was able to get me the deal I wanted and was able to get me the amou Both treated me with respect and as if we had all been friends for years. Brenda was able to get me the deal I wanted and was able to get me the amount I was asking for my trade. All in all it was a great experience. More

They gave me a fair price and worked with me. I felt like I got the best deal possible. I felt like I got the best deal possible. More

They did great helped me get the truck I wonted and had it shipped to Louisiana it shipped to Louisiana More