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Grand Prairie Ford

Grand Prairie, TX

Overview
Employees
Reviews
Vehicles
4.6
1,546 Reviews
Grand Prairie Ford is a highly respected car dealership located at 701 E. Palace Parkway in Grand Prairie, Texas. We are proud to serve buyers within the Grand Prairie community, as well as shoppers within the Dallas-Fort Worth area. For years, we have been a premier dealer for locals searching for new Ford cars for sale in Grand Prairie.
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701 E. Palace Pkwy

Grand Prairie, TX

75050

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Showing 1,546 reviews

November 19, 2024

Very helpful and worked with my budget in mind to get me the car I wanted at the best price and upfront about it. More

by Dcscott22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brenda Rosas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Young Kim
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Nov 21, 2024 -

Grand Prairie Ford responded

Thank you for your kind words! We're thrilled to hear that our team was able to work with your budget and help you find the car you wanted at the best price. Being upfront and transparent is important to us, and we're glad it made a positive impact on your experience. If you need anything further, please don't hesitate to reach out! Enjoy your new car!

November 19, 2024

While it was a pleasure doing business with my salesman I am unsatisfied with my purchase due to unseen cosmetics that I now have to pay for. More

by rickeyjackson1958
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Huey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alejandro Rodriguez
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2024 -

Grand Prairie Ford responded

Thank you for sharing your feedback. We're glad to hear you had a positive experience with your salesman, but we sincerely apologize for the issues you encountered with the cosmetics of your vehicle. We understand how frustrating this must be, and we'd like to help make this right. Please contact us so we can better understand the situation and work together to find a resolution. Your satisfaction is important to us, and we want to ensure that your concerns are addressed.

Nov 21, 2024 -

rickeyjackson1958 responded

There is a missing piece on the drivers side mirror which can not be replaced unless you replace the whole mirror I pointed this out before my purchase and was told I could probably find it online and you can't I took the car to Landers Toyota body shop and was given an estimate for $2,000.00 and some change. There are locks on all wheels in place of lug bolts no key was provided I aldo pointed this out. I have found a wheel shop where I can purchase one for $75.00 plus tax. I was provided a car fax which stated there was no accidents, however on the driver's side upon examination the car has been painted with over spray underneath the fender wall which this is probably what happened to the mirror mirror. One of your staff members sent me an ugly text message regarding my rating which I did not understand and I really did not appreciate that at all. I am thinking about trying to find the owner of Grand Prairie Ford to explain my bad experience with my purchase. So if I could re- rate the people with a full understanding of the stars I will I thought the highest rating was toward the last star.

November 18, 2024

Perfect service as expected! Always had a great experience here, the salesman know what they are doing and are very transparent, fun and easy! More

by Ramon Villanueva
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Geovanni Leurin
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Nov 20, 2024 -

Grand Prairie Ford responded

Ramon, thank you for the fantastic review! We're thrilled to hear you had such a positive experience with our team. We strive for transparency and fun, and it’s great to know we hit the mark. We look forward to seeing you again soon!

November 17, 2024

Massive! Very accommodating. Very friendly. Eager to please and get you in a new ride. More

by aperkins2469
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Smith
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November 17, 2024

Good people who are responsive to customer needs. I have dealt with Eric Guzman in past and did not hesitate to work with him again. Good selection of used vehicles. More

by RAYGBUSH
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brett Benson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Alejandro Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua North
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2024 -

Grand Prairie Ford responded

Thank you for your feedback! We're thrilled to hear that you’ve had such a positive experience working with Eric in the past and that you felt confident returning. It's great to know that our team was responsive to your needs and that you found a good selection of used vehicles. We appreciate your continued trust and look forward to assisting you again in the future!

November 17, 2024

Mr Mercer was PHENOMENAL! 100% we will be back to see him in the future! More

by toddbrwn247
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Lang
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2024 -

Grand Prairie Ford responded

Thank you for the fantastic review! We’re thrilled to hear that Jackie made such a positive impact on your experience. We look forward to welcoming you back in the future! Your continued trust in us means a lot!

November 17, 2024

I made a recent purchase and as it was too late, I signed the purchase documents on impulse. Unfortunately, they do not explain the price of the vehicle and make you sign digitally and do not give you any do More

by Diaz240
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Alejandro Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2024 -

Grand Prairie Ford responded

Thank you for sharing your feedback, and we apologize for any confusion or frustration you experienced during your purchase. We want to ensure that all of our customers fully understand their purchase details. Please reach out to Maricela Vera at Mvera@grandprairieford.com, and she will be happy to assist you and address any concerns you may have regarding your purchase. We look forward to resolving this for you.

November 17, 2024

Very professional and knowledgeable about the buying process. Explained everything in detail. Made the process easy. Felt comfortable the whole time. More

by DWPSHAMROCK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Flem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Parker Fugate
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2024 -

Grand Prairie Ford responded

Thanks! We're thrilled to hear you had a positive experience. Our team is dedicated to making the buying process smooth and informative. Your comfort is our priority, and we appreciate your kind words!

November 17, 2024

Christian Benitez and Mr Cedilo were fantastic. Brenda made closing the deal a breeze!! Great overall experience More

by info@gabrielsong.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lawrence Sedillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Benitez
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Nov 20, 2024 -

Grand Prairie Ford responded

Thanks, Gabriel! We're thrilled to hear you had such a fantastic experience with Christian, Mr. Cedilo, and Brenda. Our team is dedicated to making the process smooth and enjoyable for everyone. We appreciate your positive feedback!

November 17, 2024

Mr, Pacheco was very professional! We really enjoyed our experience. Will be back for our future vehicles with Mr. Pacheco. More

by noel.puente
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brenda Rosas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2024 -

Grand Prairie Ford responded

Thank you for your fantastic review, Noel! We're thrilled to hear about your positive experience with Mr. Pacheco. We look forward to welcoming you back for your future vehicle needs!

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