Grand Prairie Ford

Grand Prairie Ford responded

We're so happy to hear you had another fantastic experience with Jackie! Making the car buying process as easy as possible is what we strive for, and it sounds like Jackie delivered once again. We're thrilled you got the exact truck you wanted, even well ahead of schedule! Thank you for the high praise – we'll be sure to pass your kind words on to Jackie. If anyone is looking for a new Ford and wants an amazing experience, Jackie is definitely your guy! Thanks again for choosing us, and congratulations on your new truck!

Grand Prairie Ford responded

We're so happy to hear your experience was a refreshing change, Corbin! We understand that car buying can sometimes be stressful, and we appreciate you trusting us after a negative experience elsewhere. At Grand Prairie Ford, we strive to create a welcoming and friendly environment for all our customers, and it sounds like we achieved that for you. We're also glad to hear our facility was clean and inviting! Congratulations on getting your dream truck – that's fantastic! We're thrilled we could play a part in helping you find the perfect vehicle. Welcome to the Grand Prairie Ford family!

Grand Prairie Ford responded

We're so sorry to hear about your accident, but incredibly grateful you're safe. Thank you for choosing Grand Prairie Ford again to replace your 2022 Ford Explorer Limited. It means a lot that you found our staff to be superior to others, and that they focused on finding the right vehicle for you, not just a sale. We strive to provide a completely satisfying experience at every step, and we're thrilled to hear Joe Pachinko and our team achieved that for you. We'll be sure to pass along your kind words, especially to Joe. Our outstanding follow-up service is something we take pride in, and we're glad it earned your admiration. Thank you again for choosing Grand Prairie Ford. We look forward to serving you for many miles to come!

Grand Prairie Ford responded

Thank you for taking the time to leave this detailed review about your recent experience. We sincerely apologize that your car buying experience fell short of our usual standards. We take transparency and clear communication very seriously at Grand Prairie Ford. It's disheartening to hear that you felt misled regarding financing options, interest rates, and warranty details. We strive to present all options openly and allow our customers to make informed decisions. We would like to get a better understanding of your specific situation. Our Customer Relations Manager, Joseph Coates, is dedicated to investigating customer concerns and ensuring their satisfaction. He can be reached directly at JCoates@grandprairieford.com. Joseph will be happy to review your experience in detail and see if there are any steps we can take to rectify the situation. We are committed to providing a positive car-buying experience for all our customers. Your feedback helps us identify areas for improvement, and we appreciate you bringing these concerns to our attention.

Grand Prairie Ford responded

We are absolutely thrilled to hear you couldn't have had a better experience purchasing your new vehicle! Our team strives to make every purchase smooth and enjoyable, so your feedback truly means a lot. We'll be sure to pass along your kind words to the entire team – especially knowing your son thinks we're 'great people,' that makes our day! Thank you for choosing Grand Prairie Ford, and congratulations on your new car! We look forward to keeping you happy on the road for miles to come.

Grand Prairie Ford responded

We're thrilled to hear about your positive experience! It sounds like Parker went above and beyond to find a deal that worked for you. A warm welcome and exceptional service are what we strive for, and we're happy Parker delivered on those promises. Thank you for recognizing his hard work, and for choosing Grand Prairie Ford! We look forward to serving you again in the future.

Grand Prairie Ford responded

We're thrilled to hear you had a fantastic experience at Grand Prairie Ford! Thank you for recommending Jackie Mercer! We appreciate you recognizing his excellent customer service and ability to get you a great deal. Jackie takes pride in making the car buying process smooth and enjoyable for our customers. We're glad you found the perfect vehicle and that Jackie exceeded your expectations. Thank you for choosing Grand Prairie Ford! Please let us know if there's anything else we can assist you with in the future.

Grand Prairie Ford responded

We're thrilled to hear it was a great experience for you! At Grand Prairie Ford, we strive to provide exceptional customer service and help our customers find exactly what they're looking for. So we're delighted to hear we achieved both those goals for you. Congratulations on getting what you wanted! We hope it brings you lots of joy and satisfaction. Please don't hesitate to reach out to us if there's ever anything else we can do for you.

Grand Prairie Ford responded

We love hearing this! It brings us so much joy to know you always leave excited and are enjoying your new car to the maximum. That's exactly what we hope for our customers! We can't wait to help you with your next purchase too – there's always something exciting to discover at Grand Prairie Ford! In the meantime, be sure to stop by for service or just to say hi – we'd love to see you again soon!

Grand Prairie Ford responded

We're thrilled to hear about your fantastic experience, and especially impressed that you wanted to recognize Jackie and Brandon! It sounds like Jackie and Brandon went above and beyond for you, not only by being helpful but also by beating the out-the-door price you discussed online. That's a win-win! We'll be sure to pass your kind words on to them – they'll be happy to know their efforts were appreciated. There's no higher compliment than a recommendation! We appreciate you letting others know about your positive experience with Jackie and Brandon. We strive to be transparent with our pricing throughout the car-buying journey. We're happy to hear they were able to beat the price you discussed online. Thank you again for choosing Grand Prairie Ford, and thank you again for recognizing Jackie and Brandon's outstanding service. We look forward to seeing you again in the future for your service needs!