Grand Prairie Ford

Grand Prairie Ford, yes, Ford Motor company NO! Grand Prairie Ford took care of the problems I had and kept in good communication with me. Auto Nation Ford in S. Arlington did not,even with an appoi Grand Prairie Ford took care of the problems I had and kept in good communication with me. Auto Nation Ford in S. Arlington did not,even with an appointment. Ford Motor company customer service was non existent and when called the service agent terminated the call by hanging up with no comment or warning. The service team and manager at the dealership were professional and attentive. More

Battery My battery went dead. It had been rplaced ayear ago. You checked it and said it was good and charging.I am not sure if I am satisfied. One week later My battery went dead. It had been rplaced ayear ago. You checked it and said it was good and charging.I am not sure if I am satisfied. One week later my car acted like it had a low battery and would not start. I let it set a minute and it started. I am waitint to see if it does it again. More

Great Dealership! This is my second purchase from GPF and I couldn't be happier. EVERYONE I dealt with was very professional and courteous! Mr. Ron Smith is top of the This is my second purchase from GPF and I couldn't be happier. EVERYONE I dealt with was very professional and courteous! Mr. Ron Smith is top of the line. He was the salesman for both my cars from GPF. I don't think I would purchase from another dealership! More

Great place Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great!Great!Great!Great!Great!Great!Great!Great!Great!Great!Great!Great!Great!Gr Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great!Great!Great!Great!Great!Great!Great!Great!Great!Great!Great!Great!Great!Great!Great!Great! More

Grand Prairie Ford service dept is excellent Been going there since I bought the fusion. The service writers do a great job of getting me in and getting me out. I don't like to screw around with Been going there since I bought the fusion. The service writers do a great job of getting me in and getting me out. I don't like to screw around with car maintenance so I go there a lot. Always made to feel welcome and valued. More

Good people, easy going and relaxed atmosphere Was pretty darn simple and they talked to me like a normal human being. As with all dealerships for the most part I had to negotiate a bit to get what Was pretty darn simple and they talked to me like a normal human being. As with all dealerships for the most part I had to negotiate a bit to get what i wanted and where i wanted it at but they worked with me to make it happen and got me into a "brand new" vehicle at %17 lower interest rate than i was before on my used vehicle with just so so credit More

Good Honest people to do Business with Jackie Mercer is always a delight to deal with. He has a very pleasing personality. He has patience and kindness that is sincere. I feel bad that I d Jackie Mercer is always a delight to deal with. He has a very pleasing personality. He has patience and kindness that is sincere. I feel bad that I do not remember the ladies name that handled the finance part, she was an absolute delight. She was very through, answered all of our questions. It is the first time I believe I can ever remember enjoying going into debit. Brett I believe was his name who prepped the truck was very good. Showed us how everything worked. Had patience and took the time to make sure we knew everything we needed to know. Good place to go to be dealt with fairly and honestly. More

Shady financial department As a fleet business of 12 years, we were talked down to and lied to by the guy named Daniel. He flat out lied about the terms of our loan, that was on As a fleet business of 12 years, we were talked down to and lied to by the guy named Daniel. He flat out lied about the terms of our loan, that was on already established line of credit through our bank. He informs us that we can’t choose length of terms as well as blaming our credit on that decision. The bank states the complete opposite. He then states that the wrong vin was entered that caused issues with our deal. Funny thing he doesn’t know is that i have both vin numbers used they are the same year and same model vehicle and not a Ford F-150 like he states. The underwriter of the bank even felt like this guy was shady. We know for fact and an email from our bank that shows we could be getting better terms on the loan. I would not use this dealership and I will never use this dealership any more. Shady as shady can be. More

Outstanding Effort / Outstanding Customer Service I'm not accustomed to purchasing pre-owned vehicles, but I love my (new) 2014 Ford Explorer Sport - just love it. But inside of 5 weeks since I purcha I'm not accustomed to purchasing pre-owned vehicles, but I love my (new) 2014 Ford Explorer Sport - just love it. But inside of 5 weeks since I purchased my Explorer, the service I received both times just blew me away. They obviously have a focus on providing outstanding customer service. Darrell Casey went out of his way this morning. They have a customer for life in me. More