Grand Prairie Ford

Jackie was great! Excellent customer service excellent knowledge about the business and the process. Thank you Excellent customer service excellent knowledge about the business and the process. Thank you More

Bought slightly used certified F150. Sales people, Jon and Brenda, made trade-in and sale quick and easy. Good communication. Vehicle in great shape and full tank of gas to go. Only d Sales people, Jon and Brenda, made trade-in and sale quick and easy. Good communication. Vehicle in great shape and full tank of gas to go. Only disappointment was that I found a bolt in one of the tires the next morning. No loss of air so not discovered at delivery. It’s possible the bolt occurred on my drive home however it was very worn. I repaired it myself. Final price and trade-in was fair. More

2 miles from dealership, all four tires alarm went off for low pressure, dealership was closing when we left. Definitely don’t like the height of running boards. Extensions available for 200.00 plus. Stil for low pressure, dealership was closing when we left. Definitely don’t like the height of running boards. Extensions available for 200.00 plus. Still like truck, been buying F250’s for a long time. More

Jackie did great, he test drove the vehicle with my son and wife. Explained all of the features of the vehicle to them. I showed up the next day to make the purchase, that went smoothly, actually one of th and wife. Explained all of the features of the vehicle to them. I showed up the next day to make the purchase, that went smoothly, actually one of the fastest purchases that I have ever made for a new car. The whole team was very efficient and professional. More

Professional, informational, some of the greatest people you will ever meet! Once you walk in they are ready to help you! you will ever meet! Once you walk in they are ready to help you! More

Stress free, efficient, honest appearance, friendly. Worked within our budget and we're understanding and accommodating. Worked within our budget and we're understanding and accommodating. More

Our salesperson Danny was very helpful and a pleasure to shop with. We are happy with our purchase and experience. shop with. We are happy with our purchase and experience. More

⚠️ WARNING: Unsafe Repairs, Fraudulent Practices, & Total Loss — Avoid Grand Prairie Ford ⚠️ I will never return to Grand Prairie Ford, and I strongly urge others to stay away — especially from thei Total Loss — Avoid Grand Prairie Ford ⚠️ I will never return to Grand Prairie Ford, and I strongly urge others to stay away — especially from their Collision Center. After a not-at-fault accident on March 7, 2025, I brought my 2022 Mustang GT Premium (low mileage, under factory warranty, no prior issues) to Grand Prairie Ford for repairs. I chose them based on my prior experience with routine maintenance — but that trust was completely violated. What I expected was professional, honest service. What I got was negligence, deception, and dangerously unsafe repairs. My car was returned to me twice — once in late March and again in early April — still visibly and mechanically unsafe. Critical issues were left unresolved, including: Structural/frame damage with a damage score of 65-113-30, never disclosed and never repaired A damaged steering column that was never replaced Seatbelt system left uninspected Safety system calibration ignored Crash-damaged parts reused but billed to insurance as new OEM Sloppy, mismatched paint and poor craftsmanship throughout And most shocking: they replaced the undamaged passenger fender to cover alignment issues on the driver side — a fraudulent, undisclosed repair not part of the original scope I only discovered the full extent of the problem after taking the vehicle to an independent third-party shop, which confirmed all of the above — declaring the vehicle unsafe to drive. When I raised these concerns with Grand Prairie Ford, I was met with deflection and silence. Collision Center Manager Jon Parker offered only a vague apology for my "dissatisfaction." Managing Partner John Poe ignored every email and call. There was zero accountability. Because of Grand Prairie Ford’s actions, the vehicle was eventually declared a total loss — directly confirming the third-party findings and proving their repair work was not just incompetent, but dangerous. 🛑 Worse still? There are multiple complaints with the Better Business Bureau (BBB) describing similar issues. This isn’t an isolated incident — it’s a pattern. ✅ I’ve filed formal complaints with the Texas Department of Insurance, BBB, Texas Attorney General, and DMV. All supporting documents and evidence have been submitted. 🚫 If you value your safety, your investment, or even just basic honesty — stay far away from Grand Prairie Ford. They put lives at risk and refuse to take responsibility for it. More