Grand Junction Subaru - Service Center

Came in for oil change, they were very friendly and efficient. They got me out of there in 45 minutes. efficient. They got me out of there in 45 minutes. More

Like most dealers, they have NO cars to sell, due to supply issues. If people cannot buy a new car, they need to keep their old car, and have it serviced. Quit wasting $$ on commercials for cars you d supply issues. If people cannot buy a new car, they need to keep their old car, and have it serviced. Quit wasting $$ on commercials for cars you do not have to sell. Move employees from Sales where they are not needed, to Service representatives, where they are. It's not rocket science. Just try to call and you will know they are just as bad as all the rest. They don't even answer the phone. More

Been trying to make a service appointment for a week. No luck yet. Have yet to been able to talk to a service writer. luck yet. Have yet to been able to talk to a service writer. More

Beware Subaru travelers BEWARE TRAVELERS if you have to stop by the Grand Junction Subaru! You definitely will not get the same service as a local. You don't live in the a BEWARE TRAVELERS if you have to stop by the Grand Junction Subaru! You definitely will not get the same service as a local. You don't live in the area, so why would Grand Junction care if the treatment and attention you receive is subpar. I was greeted with enthusiasm by Lisa Chick, but that was the last time I heard or saw my service rep. I did immediately receive a text that she would be sending me updates, which never happened. In addition, I was never even told my car was ready! After noticing all the other service reps coming into the waiting room to notify their customers about their cars, customers who had arrived after I did, I went to check on my car. The keys and paperwork were sitting on her desk and she was nowhere to be found. No telling how long they had been sitting there. Another service rep had me sign the papers without going over anything, or even telling me where my car was. I had to ask. As far as the service, it appears to have been okay. I was having an oil change and tire rotation. I did realize later on, though, they did not fill up my windshield wiper fluid. I have called and texted to complain several times, and have received no response from Lisa Chick to this day. (In my opinion, she should be fired.) Ironically, I received a text from the same number but a different person a few days after my service, hoping my experience was "exceptional." Obviously, my earlier complaint texted to the same number was not read. It appears everything is a recording and there is actually no customer service. Only when I sent a text stating that Corporate Office might be interested in my complaint, did I get a response, specifically a reply text that this issue would be shared with the service manager immediately. No effort to contact me ever occurred until I complained to the Corporate Office. Then I received some calls, but I was camping and had no reception. I later called to speak to the owner, Ron, but he was out of town? I did finally reach him and he said he would call back within the hour. That was 17 days ago. My service was done in late June. The Corporate Office does have a ticket on my complaint, but even so, I am not satisfied with the results. So Subaru travelers, if you absolutely have to use Subaru Grand Junction, BEWARE! More

GREAT SERVICE! VEHICLE BROKE DOWN ON A ROAD TRIP AND GRAND JUNCTION WASS THE CLOSEST DEALERSHIP TO BE TOWED TOO. AFTER THE LEVEL OF SERVICE PROVIDED BY PETER AND L VEHICLE BROKE DOWN ON A ROAD TRIP AND GRAND JUNCTION WASS THE CLOSEST DEALERSHIP TO BE TOWED TOO. AFTER THE LEVEL OF SERVICE PROVIDED BY PETER AND LISA ID PASS UP ANY OTHER SERVICE CENTER FOR THIS DEALERSHIP! AWESOME DOES NOT DAY ENOUGH! More