Granbury Kia

I went to the dealership not even sure I would purchase a car but, after getting there I quickly changed my mind. My salesman Bill Cruse was outstanding as was Jim Dollins the finance director. There were car but, after getting there I quickly changed my mind. My salesman Bill Cruse was outstanding as was Jim Dollins the finance director. There were no sales games just straight information about my options. I would certainly buy another car from them and would recommend anyone I know to try out this dealership. More

I was pre-approved online, they had my paperwork ready when I arrived-it was a very quick and exciting process. They even showed me how to use all of the amazing technology in my new car. The staff were when I arrived-it was a very quick and exciting process. They even showed me how to use all of the amazing technology in my new car. The staff were friendly and as excited as I was about my new car purchase. I would definitely buy a car from them again. More

From our initial drive through the lot to purchasing a new Optima our experience with Juan Zamudio was great. He spent "lots" of time with us deciding on the right car and color. We look forward to our new Optima our experience with Juan Zamudio was great. He spent "lots" of time with us deciding on the right car and color. We look forward to our future experiences with the dealership. More

I filled out an online survey months ago and Brad Ferris responded to me. I told him I was not ready yet and he respected that and did not harass me. this meant a lot to me. He did check with me one more responded to me. I told him I was not ready yet and he respected that and did not harass me. this meant a lot to me. He did check with me one more time and I told him that in about a month I was going to be ready to come in and look at cars. When the day came that I was ready Brad was on vacation. I left a voice mail on his cell phone and he had JImmy call me. This means he took time from his vacation to help me and that really impressed me! Jimmy was wonderful in helping me get connected with salesman Eddie Patterson. Eddie is so knowledgeable of the car and haw it works! He sat at his desk and told us where everything on the car was and how you worked it. I ask him if all of the Kia's worked the same and he said no! That means he knows all of the models, I think that is awesome. From Eddie's office we went to Jim Dollins office. He is the Finance Director. He did a great job, he was freindly and infomative, but not judgemental at the finance choices we made. All in all we had a great experience and I would recommend Van Griffith Kia to anyone interested in a Kia Donna McDonald More

Our experience with Van Griffith Kia was wonderful. Our salesperson, Juan Zamudio, was so helpful and knowledgeable it was amazing. He had an answer to every question! Couldn't have been a better experienc salesperson, Juan Zamudio, was so helpful and knowledgeable it was amazing. He had an answer to every question! Couldn't have been a better experience! More

I went car shopping during the last weekend in July, 2013. I went to Granbury, Texas and went through all of the main dealerships (with the exception of the toyota dealership). I found not just good, no 2013. I went to Granbury, Texas and went through all of the main dealerships (with the exception of the toyota dealership). I found not just good, nor great, but exceptional service. I have never had a "good" car buying experience before, however at Van Griffith Kia, the personnel went above and beyond to ensure my family received the best deal overall. Van Griffith Kia is hands down the best staff, therefore telling me (as the customer) they put forth training into every single person affiliated with them. It is truly unparrallel and I cannot express my gratitude enough for the experience. Nicolas A. Beuke, USAF. Erath County Veterans Service Facilitator More

Great service. No hassle, not pushy, really want to fit you with the right vehicle. I will highly recommend Van Griffith Kia to my friends and others. you with the right vehicle. I will highly recommend Van Griffith Kia to my friends and others. More

Phenomenal purchase experience!!! Juan's professionalism and expertise of the Kia Sorrento made it very easy to purchase the car. No pressure sales tactics and his follow-up were greatly ap professionalism and expertise of the Kia Sorrento made it very easy to purchase the car. No pressure sales tactics and his follow-up were greatly appreciated. Everything delivered as promised. There were a few issues the Kia Sorrento had. Juan made us an appointment and followed through with everything. Juan personally cleaned our vehicle and taught us step-by-step on the features of the car. Excellent Service Department. Service Department expertly corrected some minor vehicle issues (typical pre-owned vehicle issues). Overall experience was outstanding! There are benefits in shopping with a small-town dealership... Friendliness, Customer Service, being treated like family... Van Griffith Kia sets the Gold Standard for all dealerships!!! More

Before we visited this dealership, we called to inquire about the options they had and the prices. Mr. Carden was the most honest person we spoke with during our two month search for our vehicle. He told u about the options they had and the prices. Mr. Carden was the most honest person we spoke with during our two month search for our vehicle. He told us what they had available at the dealership, he searched in other states to see if he could locate exactly what we wanted, he never pushed us to come in or gave us any false promises. Upon visiting the dealership that day, Mr. Carden was very warm and welcoming. He let us see and compare everthing. He took us for a detailed test drive. He explained everything he knew about the car from front to back and didnt lie to us if there was something he didnt know. He was friendly to our children and even provided them with drinks and coloring books so they could enjoy their visit, too. He gave us space and privacy to discuss things when we needed to, and never once made us feel pressured or uncomfortable. He never asked us if we wanted to buy, he never threw numbers at us. We went at our chosen pace, and we let him know when we were ready to sit down and figure out a deal. When we sat down with him, he gave us EXACTLY what he had said on the phone. He gave us a fantastic purchase price and a wonderful trade in price. We accepted his very first offer. When it came time for financing, Mr. Dollins was just as great! He made us feel like old friends, was warm and welcoming, and he didnt try to upsell us or offer us anything else. He was also honest. We left the dealership feeling truly happy, and blessed that our experience was so smooth. During the two months before our purchase, other car dealerships had been a nightmare- promising prices via the internet and phone that they did not stand behind when we arrived, guaranteeing us they had the car we wanted only to say, "Darn it just drove off the lot" when we showed up for our visit, going back and forth to their managers 6 times to bargain prices, making us sit with our kids for 4 hours only to find out they had no clue what they were talking about, their employees acting completely unprofessional in front of us, salesmen acting like they could care less about our purchase... The other dealerships left us stessed out with high anxiety! Van Griffith in Granbury was a top notch example of what customer service SHOULD be like. We were amazed by them, and have been bragging about our experience daily. We are so very appreciative for how they made us feel. More