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Graff Chevrolet - Service Center

Durand, MI

4.8
150 Reviews
Call Service Center (989) 319-4228

150 Reviews of Graff Chevrolet - Service Center

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June 03, 2025

Excellent service and concern. Steve Brown is the best. This family has used this dealership for 10 years at least. More

by GLVINCENTCASNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayle Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Brown
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June 03, 2025

This dealership has one of the best service departments I have ever delt with.It also has an excellent system for oil changes. More

by mwdunsire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schuyler Wendt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 03, 2025

I really like Graff Chevrolet! we have bought several cars from them and are always impressed. More

by VMSCRIPTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oil change dept
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June 03, 2025

Buy a new truck, 2 months later, shell out $800+ for a new starter. Not a single word from a sales or management. Because they have no moral standing More

by txiceman1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kayle Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2025 -

Graff Chevrolet responded

We're truly sorry to hear about your experience, Douglas, and we understand that needing to replace a starter, especially so soon after purchasing a vehicle, can be incredibly frustrating. We want to clarify that the truck you purchased was an "As Is" vehicle with 120,000 miles on it, as was acknowledged during your communications with our sales and management team. We strive to be transparent about the condition of our vehicles, particularly those sold "As Is" due to their mileage and age. If you'd like to discuss your concerns further, please don't hesitate to contact Chelsea directly at 989-288-1185.

Jun 03, 2025 -

txiceman1962 responded

"As Is" translation: "we sell unreliable, dysfunctional vehicles". And could care less about the buyer once we get the money. There's no point in "discussing further". "It is what "as is""

May 26, 2025

Usually oil changes are quick but the day I went they had a crew doing some kind of work blocking the bay doors. Nobody bothered to come out and let me know of a wait time...they all just kept walking by sta More

by Kaylaherrick21
Recommend Dealer
Yes
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May 26, 2025

Purchased tires Dan ordered my tires and scheduled an appointment for installation of tires. Easy transaction More

by RAYMONDWIL
Recommend Dealer
Yes
Employees Worked With
Dan
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May 26, 2025

Always friendly and helpful clean and professional. Doesn't hesitate to answer any and all questions. More

by THERESAIRWIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayle Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 26, 2025

Always very professional Great at explaining any issues or questions we may have Thank you! More

by gareysc
Recommend Dealer
Yes
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May 26, 2025

Easy to get to. Good selection of vehicles. Good people to work with. Right off the highway. More

by tconroy67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 26, 2025

Fasted oil change and tire rotation I have had. In and out in 10min Great service More

by OHSOLO
Recommend Dealer
Yes
Employees Worked With
Fast lane
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