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Graff Chevrolet - Service Center

Durand, MI

4.8
77 Reviews
Call Service Center (989) 319-4228

77 Reviews of Graff Chevrolet - Service Center

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June 03, 2025

Buy a new truck, 2 months later, shell out $800+ for a new starter. Not a single word from a sales or management. Because they have no moral standing More

by txiceman1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kayle Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2025 -

Graff Chevrolet responded

We're truly sorry to hear about your experience, Douglas, and we understand that needing to replace a starter, especially so soon after purchasing a vehicle, can be incredibly frustrating. We want to clarify that the truck you purchased was an "As Is" vehicle with 120,000 miles on it, as was acknowledged during your communications with our sales and management team. We strive to be transparent about the condition of our vehicles, particularly those sold "As Is" due to their mileage and age. If you'd like to discuss your concerns further, please don't hesitate to contact Chelsea directly at 989-288-1185.

Jun 03, 2025 -

txiceman1962 responded

"As Is" translation: "we sell unreliable, dysfunctional vehicles". And could care less about the buyer once we get the money. There's no point in "discussing further". "It is what "as is""

May 26, 2025

Usually oil changes are quick but the day I went they had a crew doing some kind of work blocking the bay doors. Nobody bothered to come out and let me know of a wait time...they all just kept walking by sta More

by Kaylaherrick21
Recommend Dealer
Yes
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May 26, 2025

Purchased tires Dan ordered my tires and scheduled an appointment for installation of tires. Easy transaction More

by RAYMONDWIL
Recommend Dealer
Yes
Employees Worked With
Dan
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May 26, 2025

Always friendly and helpful clean and professional. Doesn't hesitate to answer any and all questions. More

by THERESAIRWIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayle Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 26, 2025

Always very professional Great at explaining any issues or questions we may have Thank you! More

by gareysc
Recommend Dealer
Yes
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May 26, 2025

Easy to get to. Good selection of vehicles. Good people to work with. Right off the highway. More

by tconroy67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 26, 2025

Fasted oil change and tire rotation I have had. In and out in 10min Great service More

by OHSOLO
Recommend Dealer
Yes
Employees Worked With
Fast lane
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May 25, 2025

Welcoming with good customer service. Josh worked hard to get the deal done. Very happy! More

by YANSENSK
Recommend Dealer
Yes
Employees Worked With
Josh Knapp
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May 24, 2025

Flexible, understanding, and willing to go above and beyond to find the right car for the family. More

by framesbylori
Recommend Dealer
Yes
Employees Worked With
Todd Bailey
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May 24, 2025

My car was ready before the date given, which allowed me to keep my traveling plans. More

by ddemoineslong
Recommend Dealer
Yes
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