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Graff Chevrolet - Service Center

Durand, MI

4.8
147 Reviews
Call Service Center (989) 319-4228

147 Reviews of Graff Chevrolet - Service Center

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July 31, 2025

Very well at communicating and listening to the customer. Work performed same day and diagnosed accurately. More

by JANETMCALPINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2025 -

Graff Chevrolet responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 31, 2025

Not the first time Jayson made things happen I was in doubt if he was able to even help me out when she completely improved me wrong and did awesome job I'm getting me into another vehicle More

by jrgorsuch70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Boyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2025 -

Graff Chevrolet responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

July 31, 2025

Helpful, explained the difference with the different oil change types. The porter who picked up car and returned was very nice. More

by KAT921
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tee Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh McComb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justine Beltz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2025 -

Graff Chevrolet responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

July 29, 2025

Helpful and perfect Always helpful and personable, never steers my wrong and helps me find what is the best fit More

by LILAC0809
Recommend Dealer
Yes
Employees Worked With
Schuyler Wendt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Schuyler Wendt
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Jul 29, 2025 -

Graff Chevrolet responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

July 28, 2025

I waited about 20 minutes was very pleased with the service I received Thank you very nice workers More

by buckwheat1239
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oil change service
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Jul 28, 2025 -

Graff Chevrolet responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Graff Chevrolet. We look forward to having you as one of our valued customers for many more years to come!

July 28, 2025

They listen to what issues you may have then helps take care of them with no problem . More

by SHIRLEYTOMASEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justine Beltz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 28, 2025 -

Graff Chevrolet responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

July 28, 2025

Love Graff Durand. Great service and great employee's. Have purchased 2 vehicles there since 2016. More

by JSMITH6109
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Benn
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Jul 28, 2025 -

Graff Chevrolet responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Graff Chevrolet.

July 28, 2025

Always excellent service from Kale. I appreciate their communication and explanation of the problem I’m having More

by MIKEROBES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayle Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 28, 2025 -

Graff Chevrolet responded

Thanks for sharing your thoughts about your experience with Graff Chevrolet. We appreciate your business and hope to see you again soon!

July 28, 2025

This is the second time I’ve used Graff service department I will never ever ever use it again More

by LKEEBLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chelsea Steele
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 28, 2025 -

Graff Chevrolet responded

Dear LKeeble We’re truly sorry to hear about your recent experience with our service department. It’s incredibly disappointing to know that your visit did not meet your expectations — especially after giving us a second chance. Your feedback is important to us, and we want to make things right. Please consider reaching out directly to our Service Manager, Schuyler Wendt, at 989-288-1137. He would appreciate the opportunity to speak with you personally and work toward a resolution. We value your business and hope we can earn back your trust. Sincerely, The Graff Service Team

July 25, 2025

Kayle is always friendly and keeps me informed. Graff Durand does good work in a timely fashion generally:) More

by HSFLUSHING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayle Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 25, 2025 -

Graff Chevrolet responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Graff Chevrolet!

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