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Graff Chevrolet - Service Center

Durand, MI

4.8
74 Reviews
Call Service Center (989) 319-4228

74 Reviews of Graff Chevrolet - Service Center

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June 04, 2025

Good bunch of people, do a great job. Nice that it's near my home. More

by perrigoroger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Howard Higham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh knapp
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June 03, 2025

The quick lube service team was very fast, professional and courteous. I would definitely recommend! More

by Cas65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quicklube Service Department
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June 03, 2025

The tire were installed quickly and professionally. Thank you! Great price and had the car brought to me by the waiting room lounge. More

by DWAINDAWG64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schuyler Wendt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 03, 2025

Excellent service and concern. Steve Brown is the best. This family has used this dealership for 10 years at least. More

by GLVINCENTCASNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayle Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Brown
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June 03, 2025

This dealership has one of the best service departments I have ever delt with.It also has an excellent system for oil changes. More

by mwdunsire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schuyler Wendt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 03, 2025

I really like Graff Chevrolet! we have bought several cars from them and are always impressed. More

by VMSCRIPTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oil change dept
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June 03, 2025

Buy a new truck, 2 months later, shell out $800+ for a new starter. Not a single word from a sales or management. Because they have no moral standing More

by txiceman1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kayle Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2025 -

Graff Chevrolet responded

We're truly sorry to hear about your experience, Douglas, and we understand that needing to replace a starter, especially so soon after purchasing a vehicle, can be incredibly frustrating. We want to clarify that the truck you purchased was an "As Is" vehicle with 120,000 miles on it, as was acknowledged during your communications with our sales and management team. We strive to be transparent about the condition of our vehicles, particularly those sold "As Is" due to their mileage and age. If you'd like to discuss your concerns further, please don't hesitate to contact Chelsea directly at 989-288-1185.

Jun 03, 2025 -

txiceman1962 responded

"As Is" translation: "we sell unreliable, dysfunctional vehicles". And could care less about the buyer once we get the money. There's no point in "discussing further". "It is what "as is""

June 03, 2025

The problem still there so I’m not happy that I’ll have to make another trip to correct the problem More

by SLMURPH84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh McComb
2.0
This rating includes all reviews, with more weight given to recent reviews.
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May 26, 2025

Usually oil changes are quick but the day I went they had a crew doing some kind of work blocking the bay doors. Nobody bothered to come out and let me know of a wait time...they all just kept walking by sta More

by Kaylaherrick21
Recommend Dealer
Yes
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May 26, 2025

Purchased tires Dan ordered my tires and scheduled an appointment for installation of tires. Easy transaction More

by RAYMONDWIL
Recommend Dealer
Yes
Employees Worked With
Dan
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