Graff Chevrolet Okemos

Exceptional service experience Brian was able to orchestrate necessary repairs and have them completed on the scheduled day to fit in with my hectic schedule. Great joy and confide Brian was able to orchestrate necessary repairs and have them completed on the scheduled day to fit in with my hectic schedule. Great joy and confidence in their teamwork! More

Repair on Older Vehicle The service department at Graff keeps my old car going. I'm always treated well, and my car is usually ready when they tell me it will be. (Sometime The service department at Graff keeps my old car going. I'm always treated well, and my car is usually ready when they tell me it will be. (Sometimes, the jalopy needs more work than initially anticipated.) This repair was such that I had to leave my car there for a few days; I very much appreciated being able to use a loaner vehicle. I also appreciate that the necessary work is explained to me (with my non-mechanically inclined mind) in a way that I can understand, but not in such a way that it's condescending or "dumbed down." More

Great service See Matt Cozik for any service needed in your vehicle. Professional and friendly. Oil change and tire rotation done in a short time. All GRAFF pers See Matt Cozik for any service needed in your vehicle. Professional and friendly. Oil change and tire rotation done in a short time. All GRAFF personnel eager to assist and made the visit a great experience. I will return again in 5000 miles. More

New Truck Purchase Graff was a very pleasant dealership to work with. Felt no pressure at all. Worked with us to find a truck we wanted within our price range. Graff was a very pleasant dealership to work with. Felt no pressure at all. Worked with us to find a truck we wanted within our price range. More

Got a good deal on a great car - the Chevy volt. Graf Chevrolet went the extra mile to obtain the Chevy volt I wanted - exact color and trim level desired. Sales staff was knowledgeable and friendly Graf Chevrolet went the extra mile to obtain the Chevy volt I wanted - exact color and trim level desired. Sales staff was knowledgeable and friendly - no high pressure sales techniques. All around, a very good car buying experience. More

Great service! Stopped in the Friday before a oil change (Monday ), car was making noises, knocking sounds, it was down 2 1/2 quarts. Wow 22000 miles on the car. The Stopped in the Friday before a oil change (Monday ), car was making noises, knocking sounds, it was down 2 1/2 quarts. Wow 22000 miles on the car. They added the oil for free. They are watching the oil level for future problems. Great service ! Very helpful too. More

It was great! Steve Lampman was great. He was very thourough and patient. I felt comfortable asking follow up questions and taking time to weigh my options. Real Steve Lampman was great. He was very thourough and patient. I felt comfortable asking follow up questions and taking time to weigh my options. Really appreciate his knowledge and patience. More

Used Car ISSUE I bought a used 2012 Equinox, August of 2014 I bought the Equinox with 37,354 miles on it. I was told I would have a peace of MIND for 2 years. Well.. I bought a used 2012 Equinox, August of 2014 I bought the Equinox with 37,354 miles on it. I was told I would have a peace of MIND for 2 years. Well.. let me break it down and tell EVERYONE HOW GRAFF CHEVROLET pretty much took advantage of a first time buyer. When I purchased the Equinox I was offered an extended warranty. When your making a purchase typically your figure well the vehicle is not that old I should still have factory warranty. Well that is not the case I was never told or even given a paper stating that the Equinox no longer had factory warranty(BUMPER TO BUMPER). The warranty expired at 36,000 miles, NOW my outer tie rod has gone bad. I go back so I can have PEACE OF MIND and come to find out they will not cover anything Peace of MIND is only for OIL changes. NOW that I am demanding to see a document with my signature stating i accepted the Equinox with no factory warranty(BUMPER TO BUMPER). WELL... yea i never signed a document like that. All they state is that my vehicle has warranty just not BUMPER to BUMPER. I Spoke to GM and they are also giving me the run around. I have attempted to see if I could find DEALERSHIP OWNER information and none can be FOUND. OH and to put the icing on the cake!! The dealer who sold me the vehicle NO LONGER WORKS there! imagine that.. SO now further action will be taken in the matter but I hope my experience an help other first time buyers and also give light to the issue of factory and extended warranties. More

DO NOT USE This DEALERSHIP I took my car for a oil change and they never placed oil back in my car. It ran for a day and a half without any oil in it. This has been several we I took my car for a oil change and they never placed oil back in my car. It ran for a day and a half without any oil in it. This has been several weeks since it has happened and still they have do nothing for me. I am in the process of taking them to court. I would never ever recommend this dealership to anyone. PLEASE DO NOT USE THEM. You will regret. More

I took my 1996 Chevy Monte Carlo in for service on numerous occasions and the service people at Pres Kool were always very helpful. Their work was good and I never got the sense I was being ripped off numerous occasions and the service people at Pres Kool were always very helpful. Their work was good and I never got the sense I was being ripped off. Maybe that just means they're really GOOD at ripping people off. Either way, I always left feeling good about their service department. Never bought a car there, though, so I can't really comment on that. My brother leased a 2000 Z-71 pick-up truck there and had a good sales experience but the truck had a lot of problems over the years. Still, the dealership was great. More