Graff Chevrolet Okemos

I worked with Mayo Noriega and he was personable, professional, straightforward , honest in answering my questions. My car had a sticker on window indicating “needs work”. He explained why and off s professional, straightforward , honest in answering my questions. My car had a sticker on window indicating “needs work”. He explained why and off set cost of the inspection in price of car. The service department (Jeremy and Kenny) also through and while the Equinox I purchased does need work, the car is safe, I have estimates on repairs and can prioritize. It was a good experience and look forward to the next experience. More

Bought a used SUV, I was told it was inspected but two weeks later the car overheated and they found a cracked radiator. We called the dealership for help. There was no support at all. Since I couldn't weeks later the car overheated and they found a cracked radiator. We called the dealership for help. There was no support at all. Since I couldn't drive the vehicle we had it fixed locally. We then called back and told them the cost...over $3.000, and was told we offered you a free tow back here to our dealership, There was no offer of that free tow...why wouldn't I have done that? Awful service, won't stand behind their product. I feel ripped off. Tom was a great Salesman. Matt the GM and Bryce the service manager were awful. I had hopes the GM would help me out, but nope. Hank Graff said Always do the right thing. I guess doing the right thing isn't what they do there. More

The staff is rude . .pushy to make you buy something. The financial management is a racist and was discriminated me by calling Ally Bank saying I was fraudulent buying a .pushy to make you buy something. The financial management is a racist and was discriminated me by calling Ally Bank saying I was fraudulent buying a car when I close not to buy there crappy used car.. I was also treated poorly by the staff. I would not recommend anyone to buy a car from this dealership . They didn't like the fact that I have a white woman for a wife.. asking her is she a friend giving me a ride. No person should deal with such racism . Because they don't want to buy there crappy high price junk.. beware buy at your own risk More

Bought a used Land Rover in April and within a month had a $3000 repair. Refused to help and Blair the service manager lectured me because I didn’t buy their over priced extended warranty. These folks nee a $3000 repair. Refused to help and Blair the service manager lectured me because I didn’t buy their over priced extended warranty. These folks need to be run out of town. More

she responded right away answered everything quickly and gave me more options. Did not flood me with too much information. gave me more options. Did not flood me with too much information. More

I have to start by saying the salesman, Mayko Noriega is by all accounts a good man. Nothing but courtesy and positive attitude. The sales manager, as they often are seemed a bit of a not so great guy. The by all accounts a good man. Nothing but courtesy and positive attitude. The sales manager, as they often are seemed a bit of a not so great guy. The finance guy, forgive me, I cannot remember his name, was excellent too. Nobody pressured me into trying to buy anything. I loved it! Not one, "you really should buy blah blah blah". I drove over a 100 miles because they Graff had a plum crazy purple challenger that I wanted. Again, no pressure at all. The single best dealership purchase I've made in my over 30 years of buying cars. More

I literally just had the WORST experience with Lauren Lee and Graff Chevrolet. I had been communicating with Lauren for the past couple of days in regards to me inquiring about a 2021 Chevy Blazer. I recentl and Graff Chevrolet. I had been communicating with Lauren for the past couple of days in regards to me inquiring about a 2021 Chevy Blazer. I recently made a purchase with at a different car dealership roughly about a month ago and was not satisfied with my vehicle for multiple different reasons. So Lauren and I crunched up some numbers of what my down payment would be as well as what I was receiving for my trade on my current vehicle. I ended up letting Lauren know that, I couldn’t make a decision on the down payment for the 2021 Chevy Blazer because I literally just put a couple grand down on my current vehicle. Lauren stated she understood and to contact her when I was ready. I gave it a few days and reached back out to Lauren literally 3 days later in which was today. I informed Lauren that I had another parent to provide me with a GM discount so that I could receive money of the purchase of the 2021 Chevy Blazer. I also informed Lauren that I was told I couldn’t get out of my current vehicle for 6 months due to my initial GM discount and Lauren stated that she wasn’t sure of that. Lauren asked to give me a call back so that she could do some research on it. Minutes later, Lauren called me back and stated that if I was trying to utilize the same person for a GM discount wouldn’t work and that there could be some penalties for the person that provided me with the discount if I was to trade in my current vehicle for the new 2021 Chevy Blazer and not wait the 6 months. I asked Lauren what was her advice on the situation and she stated she would wait the 6 months but it was my choice to do so and that she would still sell me the 2021 Chevy Blazer. I told Lauren that I would reach out to the individual to see if they were okay with my decision and that I would call her back. Lauren said okay I’m only here for another hour so just let me know. I said okay and proceeded to call the person that provided me with the discount and they were understanding with my situation on my current vehicle and to call Lauren back so I did. I didn’t get an answer so I proceeded Graff Chevy because I didn’t see a issue as to why I couldn’t purchase the 2021 Chevy Blazer. I went to my credit union, grabbed the check for the purchase of the 2021 Chevy Blazer and headed to Graff Chevy. I neglected to mention that I’m trucking around my 3 year toddler in the car with me due to me being a single parent and Graff Chevy is literally 30 minutes from our home. I arrived at Graff Chevy and Lauren is standing in the front of the building. I walked up to Lauren and stated everything is all good and I’m ready to purchase my new vehicle. Lauren stated: well unfortunately we are not comfortable with selling you a vehicle with your GM situation. GM situation???? I stated, I don’t have a GM situation. I have my down payment, I have the check from my credit union and was all set to make the deal for my new vehicle. Lauren stated well this is the information that was provided to me to give to you. I requested to speak to the Sales Manager Mark Contreras. Lauren stated you can and I will see if he’s available but he’s going to tell you the exact same thing. I said okay well let me hear it from him them. Lauren proceeds to Marks office, sat down with him for maybe a minute or two, got back up and came to me and stated that he’s busy with other deals and I would have to wait until Monday. Mark Contreras was not on the phone nor with a customer. Mark Contreras had enough time to tell Lauren Lee that he wouldn’t sell me a car but couldn’t tell a paying customer why? I felt very discriminated against, belittled and treated unequally. I’ve never encountered such grossly customer service before in my life. So, I don’t have a new vehicle from Graff Chevy, but I do have a new 2021 Chevy Blazer on my account with my credit union that I now have to dispute on Monday morning and explain the reason as to why I’m throwing 45k back in their faces. EEOC & BBB will hear about this. This was personal for Lauren Lee. More

Excellent customer service. Friendly. Honest. We discovered the car we came to test drive wasn't quite what we wanted. Mayko, our salesman, found a better alternative at a great price. discovered the car we came to test drive wasn't quite what we wanted. Mayko, our salesman, found a better alternative at a great price. More

Thanks, Patty, Tom and Tricia for making our purchase easy, pleasant, fun and informative! We are totally pleased and would not hesitate to recommend Graff to our friends and associates. easy, pleasant, fun and informative! We are totally pleased and would not hesitate to recommend Graff to our friends and associates. More

I took my vehicle in for an oil change. I left with a dent and scratches in the driver door. It's obvious the technician opened my door into something. dent and scratches in the driver door. It's obvious the technician opened my door into something. More