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Graff Chevrolet Company - Service Center

Grand Prairie, TX

4.4
347 Reviews

347 Reviews of Graff Chevrolet Company - Service Center

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October 03, 2024

The service writers do a great job getting car in and out with service completed More

by RON@PRESTIGEAUTOBROKERS. Net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malcolm Simons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rodney Rogers
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October 02, 2024

Excellent Service . ,Our needs were adequately addressed and the service people were very professional and exhibited true concern More

by Lukester763
Recommend Dealer
Yes
Employees Worked With
Malcolm Simons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 29, 2024

Great service, but sometimes you have shake some tables and get stern for them to provide great customer service. More

by NJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nobody
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September 29, 2024

Wasn't treated like I had been so many visits before. Employee was not courteous. More

by ALANE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None of these employees were there
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September 26, 2024

By far the worst service center I gave ever dealt with and will never go back nor refer to anyone. The tech have next to no knowledge and are not willing to help their customers. More

by kevindwc1981
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Malcolm Simons
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe in the service department
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September 26, 2024

Nathan, and all the staff were great, and helped me get the truck I wanted! More

by MIGUELSEGOVIA123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Awe
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September 26, 2024

Quick repair of a flat tire with a nail. Courteous, efficient , professional level of service More

by DAVID.FLEMING44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malcolm Simons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
September 21, 2024

Staff was courteous and the service was quicker than promised . The vehicle was delivered in clean condition. 👌 More

by John M Corn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malcolm Simons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 25, 2024 -

Graff Chevrolet Company responded

hi John, We're glad to hear you found our staff was so knowledgeable and helpful! We always strive to provide top quality service to every guest and welcome any suggestions on how we can improve your experience,

September 21, 2024

Outstanding service thoroughly worked tirelessly to make sure everything was done correctly even if it took an extra day. I received an excellent loan car and was on my way home in my car in 2 days! More

by BRAD93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Tate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Malcolm Simons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 25, 2024 -

Graff Chevrolet Company responded

Hi Brad, We're always here with the same great service whenever you need service or another vehicle! We're glad to hear you found our staff was so knowledgeable and helpful! We sincerely value your business and look forward to your next visit!

September 20, 2024

The biggest complaint was for me that my vehicle was under warranty and there where no loaner cars available. Very inconvenient. More

by Timruffin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rodney
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Sep 23, 2024 -

Graff Chevrolet Company responded

Thank you for taking the time to tell us about your recent experience at Graff Chevrolet. We strive to provide an exceptional experience for all our customers. I would like to apologize for not meeting your expectations by having a loaner for you. We understand that time is important to everyone. That's why it is always important to mention to your advisor ahead of time that you will be needing a loaner, especially since we are so limited on available loaner vehicles. I will speak with my team and we will correct this going forward. Please know that your feedback is also important to us and will be used to improve the customer experience at our store.

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