Graff Chevrolet Company - Service Center

Quoted price for my daughter's vehicle sight unseen, (pics sent) get there, now it's 3000 less. (pics sent) get there, now it's 3000 less. More

Nathan,is one of the nicest and friendliest salesguys, I've ever met. He worked with me to get my car. Anything I need he helps me, Graff please keep NATHAN I've ever met. He worked with me to get my car. Anything I need he helps me, Graff please keep NATHAN More

Mark Delgadillo was an amazing dealer! I found the car online and I was sold the exact car. The car looked exactly like the pictures. Mark was professional, nice and very understanding. He explained every online and I was sold the exact car. The car looked exactly like the pictures. Mark was professional, nice and very understanding. He explained everything to me. I highly recommend him. My husband and I will definitely ask for him when we buy our next car. More

Never go to this place the sales manager got mad at us bc we didn’t want to sign 2 contracts with them and told me and my family to get that f*** out and was screaming at both of my parents which there a lot we didn’t want to sign 2 contracts with them and told me and my family to get that f*** out and was screaming at both of my parents which there a lot older 65 and 66 I believe the sales manager name is Carlos. if I was y’all I’ll stay away bc I called before I went up there to see if they had a truck I was looking at online I drove a hour to come see it and when I got there they told me they didn’t have it remember now I called before I headed that way and the sales man guaranteed me he had it and had the keys in front of him. they put up vehicles on there website as bate and tell you they have them in stock and when you get there they tell you a different story. More

This is the worst service I have ever received. Please take caution. They broke another part while fixing my car and refused to fix it. They are very slow, rude, and unaccomodating. Steer clear. take caution. They broke another part while fixing my car and refused to fix it. They are very slow, rude, and unaccomodating. Steer clear. More

DO NOT buy from Graff Chevrolet!! I bought a new car from them 10 months and a week ago, it’s been in their shop twice for a total of ten weeks-same issue. Currently it’s DAY 57 in th I bought a new car from them 10 months and a week ago, it’s been in their shop twice for a total of ten weeks-same issue. Currently it’s DAY 57 in the shop!!! More

No customer contact . . . On Monday August 18th I used this dealership's web site to order a rear cargo mat for my 2015 Suburban. I filled out all the information. Never recei On Monday August 18th I used this dealership's web site to order a rear cargo mat for my 2015 Suburban. I filled out all the information. Never received an email or call. Never got the part. On Thursday August 21st I made an on line appointment for my wife's 2002 Firebird Trans AM. The appointment was for 9:00 AM Friday morning, the 22nd. I arrived at 9:00 AM and got it into the shop. At 5:30 this afternoon I called the dealership to check the status. I was told that my vehicle had not even been looked at. I asked why and was told that they were 3-4 days out on repairs. I told the person on the phone that I would be in to pick it up. I was livid. No one had called me, no one had told me that repairs were that far out. When I got to the dealership the service writer who took my vehicle told me that she was about to call customers at 6:00 PM. The dealership closes at 6:00 PM. I picked up my vehicle and told them that I would never be back. More

Droped off my car for body repair. When I got it backed it look brand new. Very nice people to work with and Great Customer Service. I highly recommend them. it look brand new. Very nice people to work with and Great Customer Service. I highly recommend them. More

Over the years I have had the need for services by a auto dealer for mechanical and auto body repairs. In all my years in Texas, I have had the best customer service at Graff Chevrolet in Grand Pairie. dealer for mechanical and auto body repairs. In all my years in Texas, I have had the best customer service at Graff Chevrolet in Grand Pairie. Texas They are prompt, efficient and most importantly courteous/respectful to your needs and wants about your auto repairs. They dont tell you what they cant do.... they let you know right up front what they can and will do to take care of your customer needs. Keep up the great work. I will always go back to Graff for any future needs with my automobile. THANK YOU VERY MUCH. More

I recently had a need for repairs following an accident. The job was done is less time than expected and with no need for any follow up. The personnel were courteous and professional in their dealings with The job was done is less time than expected and with no need for any follow up. The personnel were courteous and professional in their dealings with me and answered all of my questions. More