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Graff Chevrolet Company - Service Center

Grand Prairie, TX

4.4
345 Reviews

345 Reviews of Graff Chevrolet Company - Service Center

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October 05, 2023

They were great . They were very friendly. I was only there for about 15 minutes More

by chloehunt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malcolm Simons
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 05, 2023

Rodney is the number one reason I get my service at Graff. But your department is great More

by TERRY.BROOKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malcolm Simons
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rodney
Oct 13, 2023 -

Graff Chevrolet Company responded

Hi, Thank you for taking the time to share your experience. If you ever have any questions, please call us or come by and see us.!! Thank you again for choosing Graff Chevrolet. and we hope to see you again

October 03, 2023

Prompt and informative. Will also let you all service my vehicle. Thank you much appreciated More

by LAWRENCELJ1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ibraheem Joran
Oct 13, 2023 -

Graff Chevrolet Company responded

Hi, Thank you for taking the time to share your experience. If you ever have any questions, please call us or come by and see us.!! Thank you again for choosing Graff Chevrolet. and we hope to see you again

October 02, 2023

When I arrived for my appointment, it seemed as if none of the service advisors really wanted to help me. I almost had the feeling like I was interrupting them. More

by t.mathieu3301
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Maldonado
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I never worked w Jonathan
Oct 13, 2023 -

Graff Chevrolet Company responded

Hi, thank you for taking the time to leave us feedback about your experience with us. Please contact our service manager at 972-43-1200 when you have an opportunity, and we will be more than happy to try and turn your experience around.

September 30, 2023

Stefanie was the best advisor I have delt with in a very long time . She is polite and understanding More

by CAAENBROMERO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Romero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Malcolm Simons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2023 -

Graff Chevrolet Company responded

Hi , Thank you for taking the time to share your experience. We work very hard and are always so pleased to hear positive reviews from our customers. If you ever have any questions, please give us a call. We're always here for you.

September 30, 2023

Rodney our service tech is ALWSYS AWESOME! Griesela is welcoming & curteous! These 2 are always consistent. More

by GALINDO28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Griesela
Oct 13, 2023 -

Graff Chevrolet Company responded

Hi , Thank you for taking the time to share your experience. We work very hard and are always so pleased to hear positive reviews from our customers. If you ever have any questions, please give us a call. We're always here for you.

September 25, 2023

The service completed on my car was done with efficiency. wisdom and care. I have been very pleased with his work. More

by CATBURDINEWALKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malcolm Simons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 24, 2023

The worst service my car was not repaired under the the extended warranty insurance promoted by dealership.. No loaner car was ever offered i spent over $4000.00 out of my pocket. MISSING PARTS WHEN MACHAN More

by JROBERTSON010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Malcolm Simons
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rodney
September 24, 2023

Best dealership for service and body shop. Everyone is helpful and I am a senior. More

by Txtricia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
September 23, 2023

Have used for several years with Good Service. Would recommend trying a few times to evaluate for yourself. More

by oldminer575
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney in Service Department
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