Graff Chevrolet Company - Service Center

Happy with the service. Will return for my future needs. Good service and good with customers Will return for my future needs. Good service and good with customers More

The communication between advisors to vehicle owners is terrible. The level of care that I get going over the phone is either rushed or they clearly aren’t listening to you. This Chevy dealership is the le terrible. The level of care that I get going over the phone is either rushed or they clearly aren’t listening to you. This Chevy dealership is the least behind from my calls around dfw, but the customer service I’m provided while trying to be kind is alarming. More chit chat on personal topics between workers over work. I question the ethics of this place. More

Very attentive, helpful and knowledgeable. Great vehicle and customer service. Convenient hours for busy people like me. Great vehicle and customer service. Convenient hours for busy people like me. More

The dealership performed the work fast and efficiently. I took my truck in for a new engine. I thought it would take about a month, but it only took one week for parts yo arrive and another for installatio I took my truck in for a new engine. I thought it would take about a month, but it only took one week for parts yo arrive and another for installation. The engine it's running very good. I am very satisfied. More

They overcharged for service. They will not Price match another dealership to a reasonable labor cost. Their management is the rudest and most unprofessional I've ever dealt with. They will not Price match another dealership to a reasonable labor cost. Their management is the rudest and most unprofessional I've ever dealt with. Very childish Antics by management . I was berated in front of 20 sales employees by their boss . And the odd thing is I never asked to talk to him . He took it upon himself to tell me that he didn't need me as a customer . Feel free and ask any of the people standing there on Saturday morning how he acted . And what he said to me . I bought my 2008 truck there and have had my service done there ever since . There was no understanding of what customer loyalty even is . They act like they are doing you a favor for providing a service that you're paying for. Please call me at the number you texted me at and I will tell you exactly what transpired. More

Came in to get service which was not accomplished by the service center 4 days prior. They took no ownership of the lack of communication; made it seem like it was our problem. We’ve purchased 3 new vehicle service center 4 days prior. They took no ownership of the lack of communication; made it seem like it was our problem. We’ve purchased 3 new vehicles in the past three years from this dealership. The substandard service will make us reevaluate coming back to purchase from this dealership. More

Polite and professional . Did go slower than anticipated but not bad expecting businesses to be shorthanded Did go slower than anticipated but not bad expecting businesses to be shorthanded More

Service not accomplished as requested; customer service sub-standard; led to believe everything was done sub-standard; led to believe everything was done More

I have had great experiences, and not so great experiences. My vehicle was there for three full days, and nothing was accomplished. Then I was charged for it. Then a week later, reimbursed. experiences. My vehicle was there for three full days, and nothing was accomplished. Then I was charged for it. Then a week later, reimbursed. More

I had a issue and the manager was right on it and addressed my concerns addressed my concerns More