Graff Chevrolet Company - Service Center

WISH THEY STILL DID FREE TIRE ROTATION WITH OIL CHANGE FREE WITH OUL CHG SERVICE . FREE WITH OUL CHG SERVICE . More

My car was there from Friday 4/19/24 to Saturday 4/27/24. I took it in to have the right strut replaced, wheel alignment, new battery and oil change. On Thursday when I called to check on it, I was told the I took it in to have the right strut replaced, wheel alignment, new battery and oil change. On Thursday when I called to check on it, I was told the part wld be in that day. Friday I was told the part hadn’t come in and they cldnt track it. I rented a car for 1 week because they had no loaners. I was told on Friday they wld do everything else that needed to be done, I cld pick up my car and bring it back when the part arrives. This is so inconvenient. My car is a 2022. I don’t understand how they don’t have certain parts readily available. So my car was there for a week and hadn’t been touched other than the diagnostic. When I said I’d pick it up and only pay for the service performed thus far, she said I wld have to pay for the strut that was ordered. Like they wldnt be able to sell it later to another customer? I’m very disappointed and annoyed. The service lady who stated when I asked if they honored other dealerships coupons said she wld see what she cld do, but when I picked it up, she said she didn’t have any coupons. I think that’s poor customer service when you’ve really inconvenienced a customer and can’t offer some sort of discount. I’m very reluctant to return. It’s the closest one to me, but I just may travel to find better service. More

Great service and kind workers. Fast service. I would highly recommend. Will be returning for all automotive services Fast service. I would highly recommend. Will be returning for all automotive services More

Rodney at the service desk was great! Repairs covered under warranty for 2021 Silverado PU Repairs covered under warranty for 2021 Silverado PU More

He tried to sell me a Cooling temperature sensor for $35 other Chevy dealer sell it for $11 After I purchased it, I check with the other dealer and I return it back to him. other Chevy dealer sell it for $11 After I purchased it, I check with the other dealer and I return it back to him. More

I called and got in for an oil change in a few days. They were quick and efficient. They were quick and efficient. More

Awesome! ! Thankful for the great staffs and for alway resolution my situation; Thanks for the good work that y’all do ! Thankful for the great staffs and for alway resolution my situation; Thanks for the good work that y’all do More

Friendly, courteous service associates, speedy service. Great communication. Very satisfied. Thanks again for a great experience. Great communication. Very satisfied. Thanks again for a great experience. More

My job done iwss completed in a reasonable amount of time. They recommended additional work but allowed me to schedule for another day without any pressure time. They recommended additional work but allowed me to schedule for another day without any pressure More

Graff Chevrolet is prompt and sufficient in car care, and staff is caring of customers. staff is caring of customers. More