Graff Chevrolet Company - Service Center

Had to beg to get promised repairs done from service department after purchasing used car department after purchasing used car More

I honestly have nothing to say other than, always great customer service! Thanks Graff staff. customer service! Thanks Graff staff. More

the servicemembers drove mycar 17miles unbeknownst to me. myradio wastheonlyproblem notmy engine . dont understand why myradio wastheonlyproblem notmy engine . dont understand why More

Good service at Graff Chevrolet was in and out in a fair amount of time. Old dealership with a great team of tech and service advisors. amount of time. Old dealership with a great team of tech and service advisors. More

My recent experiences with Graff Chevrolet have left me disappointed and suspicious of their business practices. On two instances, I discovered sneaky charges added to my bill, exploiting customers who may disappointed and suspicious of their business practices. On two instances, I discovered sneaky charges added to my bill, exploiting customers who may not closely examine their invoices. During an April visit for an Infotainment system issue covered by my extended warranty, I was told by Rodney that my warranty didn’t pay all labor cost to which my provider denied and said they 100% covered all the bill and I just need to pay my deductible. When my warranty provider called them, they adjusted the bill. In May, for routine maintenance and a warranty-covered thermostat repair, I was told it would be $599+ after my warranty was exhausted, but I found discrepancies in the invoice as it’s not adding up. When I called Rodney to discuss, he interrupted me mid-conversation and put me on hold for five minutes and was told to return the next day for a refund of $118, which inconvenienced me. It was very interesting because there’s not even an explanation as to why I was charged more. It's clear to me now that there’s some bad practices going on here, banking on customers not scrutinizing their bills and slipping in extra charges under the radar. This kind of behavior is unacceptable and unethical. Watch out your invoice everyone. More

They did the work we agreed upon and checked everything thoroughly. I have no complaints. thoroughly. I have no complaints. More

I’ve used this dealership on several occasions before even though I’ve never purchased a vehicle they have always done good work however the last service done was for oil change and transmission fluid ch even though I’ve never purchased a vehicle they have always done good work however the last service done was for oil change and transmission fluid change. All was well until my engine oil change soon message popped up after only two weeks. I assume they did not reset the oil change module. But other than that I like taking my GM product to them. More

They fixed the car in a timely manner friendly people and concerned about my problem concerned about my problem More

I go to the Main st Grand prairie location for all my vehicle needs.Great customer service and minimal wait time. vehicle needs.Great customer service and minimal wait time. More

Everything went well. . will be using this dealer again as I have for many many years. . will be using this dealer again as I have for many many years. More