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Graff Chevrolet Company
Grand Prairie, TX
482 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 482 reviews
September 05, 2024
Poor customer service and rude especially the service manager Malcom. Please do better when speaking to a customer. The lack of communication from Joe the service man was poor as well. There was no reaso manager Malcom. Please do better when speaking to a customer. The lack of communication from Joe the service man was poor as well. There was no reason why I had to keep calling to get an update about my vehicle instead of him reaching out. The robbery on the diagnostic fee is also ridiculous never have I been to any dealership where I was charged an hourly diagnostic fee More
by tiffanyhubbard497
Verified Customer
September 04, 2024
The building was nice and spacious. The staff was welcoming and helpful. My sales rep was awesome 👌. The staff was welcoming and helpful. My sales rep was awesome 👌. More
by REACHBACK45
Employees Worked With
September 03, 2024
Kano and Perez were great very helpful. Very accommodating to my needs. Definitely recommend to come see them Very accommodating to my needs. Definitely recommend to come see them More
by WODIAZ12
September 03, 2024
Great service quick oil change , I have no more to say at this time . Thank this time . Thank More
by JC_WILL
Employees Worked With
September 01, 2024
Good to deal with. Would recommend to other people. Need to have more vehicles on lot to choose from. Would recommend to other people. Need to have more vehicles on lot to choose from. More
by GARYWICKLIFFE
September 01, 2024
Stephanie is the best service advisor I have had. Graffs team are very professional also Graffs team are very professional also More
by CAAENBROMERO
Employees Worked With
August 30, 2024
Quick service compared to my previous dealership I had and friendly staff. Would liked to have a car wash included. Yes and friendly staff. Would liked to have a car wash included. Yes More
by EULA cassol I
August 29, 2024
Dealership was very accommodating, allowing me the time find the right vehicle at the best possible price. find the right vehicle at the best possible price. More
by rickheiser01
August 28, 2024
We came in to have my car tire checked. We waited a little over an hour in total. While we waited, we looked at their inventory & got to check out the newest model of our car which was pret We waited a little over an hour in total. While we waited, we looked at their inventory & got to check out the newest model of our car which was pretty cool. It’s also hot out so we grabbed a drink from the main lobby & continued waiting a little while longer for the car to be ready. Everyone was friendly & efficient. More
by Aria
Employees Worked With
I was told their names but can’t remember-all were great!
