Graff Chevrolet Company

Everyone seemed so nice. I bought a new car from them and after driving it for a few days i noticed it was damaged! Wow i was really disappointed so i called/emailed/texted multiple times to make sure that i after driving it for a few days i noticed it was damaged! Wow i was really disappointed so i called/emailed/texted multiple times to make sure that i wouldnt drive up there to get it repaired for nothing. They just keep pressuring me to come in person even though its a 40 minute drive ( which i told them many times ). I keep telling them that i needed to make sure everything was in line before i went up there. Everything seemed ok but of course once i was there they bounced me around to different departments and ultimately telling me that there was nothing they could do! HA what a joke. So I was in luck that Nathan P. had taken a picture of the car before i drove off the lot, and i was able to show them that. But regardless this means that they were telling me they were not responsible for this damaged car that they sold to me unless I had proof, which means that they DONT inspect cars properly before they sell them. TERRIBLE SERVICE AND SALES. PS i think that if i had NOT brought up the fact that they didnt document the damage done to the new car and then sold it to me anyway they would have never helped me. I was lucky enough to know someone who knows how the industry works. So unless you are like me they will most likely find a way to get you to show up in person and then always present you with a run around that results in the customer paying up cash or leaving with wasted time and energy. Other than that it was great.... - Nathan was polite. More

Bad customer service Sales manager have the worst Bad customer service Sales manager have the worst attitude of all Lost my truck spare keys and they didn’t care because at the time deal was close Bad customer service Sales manager have the worst attitude of all Lost my truck spare keys and they didn’t care because at the time deal was closed More

False Advertising FALSE ADVERTISING ALERT!!! Very disappointed in this company. We traveled 30 miles to see a vehicle at this dealership only to have the manager (Ruben FALSE ADVERTISING ALERT!!! Very disappointed in this company. We traveled 30 miles to see a vehicle at this dealership only to have the manager (Ruben Alvarado) tell us that the "ONLINE PRICE IS ONLY FOR FIRST RESPONDERS." However, it does not say that on the website. Complete SCAM. At least our sales manager Gary Shelby was a great person. Thanks Gary. More

WOW - What lack of service So, I shop online and find the exact car I want. Take a trip to the dealer, smaller dealer than what I thought, but what the heck, maybe this could So, I shop online and find the exact car I want. Take a trip to the dealer, smaller dealer than what I thought, but what the heck, maybe this could be a different experience. Talked to a sales person, showed him the stock number, he looks it up on the computer, says I will be right back with it. I go to the bathroom, come out , and he is just standing there. He states that this car is in Sherman Texas. Then why is it being displayed as it is in Grand Prairie? He further goes on to say that if we complete the paperwork and get things in order, then can bring the car down. Do these dealers really think people would purchase a vehicle site without being scene? What is it with these dealers.... Just amazing. All they are worried about is the signature.... Needless to say, this would be the last place I would recommend to people let alone ever walk back into this dealership. I can't wait to see their canned reply, please call us so we can be of more service. I read all of their online reviews, and that is the only reply they have, please call us back and talk to us. Sorry, you had your chance and you mislead me on the vehicles you had on the lot. More

Great salesmanship and remarkable people! Very accommodating and knowledgeable people at Graff Chevrolet. Mr Ahz Brantley was the epitome of a great salesman in my opinion. He was knowledgea Very accommodating and knowledgeable people at Graff Chevrolet. Mr Ahz Brantley was the epitome of a great salesman in my opinion. He was knowledgeable about the vehicle we wanted and answered all questions thoroughly, demonstrating where necessary. I would recommend Graff Chevrolet to all of my friends! More

This is the worst service I have ever received. Please take caution. They broke another part while fixing my car and refused to fix it. They are very slow, rude, and unaccomodating. Steer clear. take caution. They broke another part while fixing my car and refused to fix it. They are very slow, rude, and unaccomodating. Steer clear. More

Great Experience Purchasing My First Car The service I received at Graff Chevrolet in Grand Prairie, Texas far exceeded my expectations. The workers who helped me were very informative and un The service I received at Graff Chevrolet in Grand Prairie, Texas far exceeded my expectations. The workers who helped me were very informative and understanding that this was my first time purchasing a new car, and made sure to explain everything thoroughly. More

Great service. Friendly sales people. Didn’t make any promises they couldn’t keep and worked with me on the price. Love my new car and will recommend Graff to all my friends. promises they couldn’t keep and worked with me on the price. Love my new car and will recommend Graff to all my friends. More

Lemon lot,con artist,worst car lot,no honor, manger are croo DO NOT I REPEAT DO NOT DO BUSINESS HERE!!!!!! Me and my family of 6 only had one car at the time and realized how hard it was to function with one DO NOT I REPEAT DO NOT DO BUSINESS HERE!!!!!! Me and my family of 6 only had one car at the time and realized how hard it was to function with one vehicle so we scarified for months to save up to purchase a 2nd vehicle. When we finally saved up we thought it would be better for us to purchase from a large car lot, not the small mom and papa kind because we know how how they function as far as they’re notorious for selling you anything. So what we thought was going to be one of the best days for us in a while turned into one of the WORST moments in our life. We purchased a truck here on 7-11-2019 at the Graff Chevrolet at address 1405 E Main St, Grand Prairie, TX. Buy the time we made it off the freeway headed home the vehicle was make knocking noises. So we called the salesman and he said to bring it back in. So we brought it back. They said it was the transmission and it needed to be replaced and the warranty DIDN’T start until 30 days after the sale. The manager said the only thing he could do was fix it and they would pay for it. We asked for another vehicle or our money back and he said he couldn’t give us another vehicle and we couldn’t get our money back either. We tried to call the bank to see if we could cancel payment but no luck. So in total we had our new vehicle that we only had for a few hours and brought it back for them to fix. The service department had our vehicle for 41 DAYS. And during the 41 days we had to keep calling for something to be done. We also called our salesman and he informed us that he quit due to our whole situation. He informed us to contact him if we needed more help with our situation and encouraged us to go higher up and do formal complaints because of the ridiculous situation. We even called Chevrolet corporate to file a complaint. So we finally get a call saying our vehicle is ready to pick up. The way they called made us feel like they were unsure about if the vehicle is ready. 10 minutes before the service department closes and it’s still messing up. We drove 1 block from the car lot and ended up turning back around because the problem is not fixed. The vehicle is still doing the same thing and worst. So we go back in to express our concerns about the vehicle not being fixed. We insist that the manager comes to test drive it to see the problem, he insists on sending a couple of different employees to do it. He says nothing is wrong and We asked for our money back for the second time. He acted as if we SHOULD NOT HAVE BEEN upset. The manager says it’s nothing he can do and his already done too much at this point. I’m so upset now I’m fussing and don’t know what else to do I call the police and they said it’s a civil matter and was told to never return or I would be charged with trespassing. He literally banned me and my family from the premises. Not to mention my four small kids were with me and my baby girl cried on the way home because she was saying it feels like the wheel coming off. I had to explain to her that it’s just the part under the hood and we would be ok and at that moment the check engine light pops on. We’re not allowed back so we’re stuck with a horribly unsafe vehicle for our family. It literally feels like the motor is going to fall from underneath the vehicle. They wouldn’t release any paperwork stating they even fixed the problem which apparently they hadn’t. More

DO NOT buy from Graff Chevrolet!! I bought a new car from them 10 months and a week ago, it’s been in their shop twice for a total of ten weeks-same issue. Currently it’s DAY 57 in th I bought a new car from them 10 months and a week ago, it’s been in their shop twice for a total of ten weeks-same issue. Currently it’s DAY 57 in the shop!!! More