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Graff Chevrolet Company
Grand Prairie, TX
480 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 480 reviews
August 02, 2023
Diego Ruvalcaba was great when it came to getting everything done. He went above and beyond for us in the only couple of hours we met him. We were completely happy with the purchase he helped us make everything done. He went above and beyond for us in the only couple of hours we met him. We were completely happy with the purchase he helped us make. Will definitely be back for more. More
by Ashley and Ricardo
Employees Worked With
August 01, 2023
Went a month ago to get part ordered that wasn’t available when car was bought. Was told last Thursday that part was in & I could come anytime to get it installed! Was there over an hr yesterday for available when car was bought. Was told last Thursday that part was in & I could come anytime to get it installed! Was there over an hr yesterday for them to tell me part has to be ordered…what? Wasted my time coming up there. More
by Rabben
Verified CustomerEmployees Worked With
Service Department
August 01, 2023
The purchase of my 2024 equinox was above and beyond my expectations. The finance manager, Philip Elrod was absolutely amazing! I recommend Graff Chevrolet to all my friends and family. expectations. The finance manager, Philip Elrod was absolutely amazing! I recommend Graff Chevrolet to all my friends and family. More
by NMOLINAC
Employees Worked With
Other Employees :
Philip Elrod made my purchase quick and excellent service.
July 31, 2023
I love the service, they are always honest and very professional. Graff is reliable and that says a lot in reference a dealership. Thank you for your service. professional. Graff is reliable and that says a lot in reference a dealership. Thank you for your service. More
by CHERYLMATORY
July 29, 2023
First I call them and they tell me that my suv needs a new transmission but I tell them is still under warranty and next day they call me to let me know that was a mistake that was an another suv whit and new transmission but I tell them is still under warranty and next day they call me to let me know that was a mistake that was an another suv whit and the a customer whit the same name that’s crazy plus I ask for a car in till they fix my suv and they said to call another dealer to ask for it and sure, pick up my vehicle and is doing the same thing so now I’m going to take it to another dealer so I’m never going to buy or take any of my vehicles to this dealership and I ready buy 2 vehicles form this dealer but never again More
by OSCAR75149
Employees Worked With
July 29, 2023
The service was ok, it took two days for my truck to be ready and I took it in for a recall. They never communicated with me on the status of my vehicle until I started calling them first. Everyone was ver ready and I took it in for a recall. They never communicated with me on the status of my vehicle until I started calling them first. Everyone was very nice though. More
by AALAHNI
Employees Worked With
July 28, 2023
I buy and service all my vehicles at Graff Chevrolet. They’re family owned and really care about their customers. They’re family owned and really care about their customers. More
by Perez
July 28, 2023
Professional with assisting me get a new truck and keeping me updated on the progress. Esmeralda is a good salesperson and Rodney and Phillip are true professionals that are very knowledgeable about t keeping me updated on the progress. Esmeralda is a good salesperson and Rodney and Phillip are true professionals that are very knowledgeable about their work! More
by LOPEZLASARO
July 28, 2023
Friendly knowledgeable people and easy appointments on the app. I like being able to see what my services ate the app. I like being able to see what my services ate More
by SHART2006
