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Graff Chevrolet Company
Grand Prairie, TX
481 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 481 reviews
Verified Customer
May 09, 2024
Had my car in there 2 in a month. 2nd prob was not diagnosed 1st time I went in.worst part is I have to leave it 4 to 6 days and they never ever have loaner cars. 2nd prob was not diagnosed 1st time I went in.worst part is I have to leave it 4 to 6 days and they never ever have loaner cars. More
by JOHN.TRILLO
Employees Worked With
Rodney
May 09, 2024
Had to beg to get promised repairs done from service department after purchasing used car department after purchasing used car More
by KERRIEMUSHINSKI
Employees Worked With
May 06, 2024
Good dealership excellent service great staff. . great deals for an excellent deal on my new vehicle . great deals for an excellent deal on my new vehicle More
by ALEJANDRA.G11
May 03, 2024
My recent experiences with Graff Chevrolet have left me disappointed and suspicious of their business practices. On two instances, I discovered sneaky charges added to my bill, exploiting customers who may disappointed and suspicious of their business practices. On two instances, I discovered sneaky charges added to my bill, exploiting customers who may not closely examine their invoices. During an April visit for an Infotainment system issue covered by my extended warranty, I was told by Rodney that my warranty didn’t pay all labor cost to which my provider denied and said they 100% covered all the bill and I just need to pay my deductible. When my warranty provider called them, they adjusted the bill. In May, for routine maintenance and a warranty-covered thermostat repair, I was told it would be $599+ after my warranty was exhausted, but I found discrepancies in the invoice as it’s not adding up. When I called Rodney to discuss, he interrupted me mid-conversation and put me on hold for five minutes and was told to return the next day for a refund of $118, which inconvenienced me. It was very interesting because there’s not even an explanation as to why I was charged more. It's clear to me now that there’s some bad practices going on here, banking on customers not scrutinizing their bills and slipping in extra charges under the radar. This kind of behavior is unacceptable and unethical. Watch out your invoice everyone. More
by JRVFERNANDO89
Employees Worked With
Rodney
May 03, 2024
Good service at Graff Chevrolet was in and out in a fair amount of time. Old dealership with a great team of tech and service advisors. amount of time. Old dealership with a great team of tech and service advisors. More
by JIMEMMONS
Employees Worked With
May 02, 2024
They did the work we agreed upon and checked everything thoroughly. I have no complaints. thoroughly. I have no complaints. More
by Matthew
Employees Worked With
