Graff Chevrolet Company

It took them about a month to see what was going on with my car. The guy (Joe) called me and left a message station I need a new battery and starter and total services would be $864.00. Around 1 week late my car. The guy (Joe) called me and left a message station I need a new battery and starter and total services would be $864.00. Around 1 week later, I heard nothing else from him so I called to see if my car was ready and he basically told me to forget what he had told me before and then suggested some services ( totaling up to be $16,000) which was too pricey so I refused that service. I asked if there were other options and if my car engine would start and he told me he’d call me back but instead I got a call like 2-3 weeks later telling me that my car was ready. I fly home from Florida to pick my car up. I come in and pay for the services they did and was told someone was bringing the car around front. I went to stand outside to wait and then was called back to the desk just to be told that my engine was locked up and since I refused services that I needed to get it towed and that came after paying $333 for whatever the xxxx they did which to me was nothing since it was in the same condition as before. I feel like my time was just wasted and I was the one having to reach out to see what the situation with my car was. No one was even in touch with me until I got the call about my car being ready for pick up More

Fast, but they do not let me know health of my vehicle without me asking. without me asking. More

Well Jose was the one who helped me all the time, don't really know Mr. Alvarado!! really know Mr. Alvarado!! More

Mgmt is unethical. They tried adding $6,000 to purchase but fortunately I caught it. They tried to pull the wool over my eyes. They tried selling gap and warranty po They tried adding $6,000 to purchase but fortunately I caught it. They tried to pull the wool over my eyes. They tried selling gap and warranty policies Strongly in front of all customers when it was clear the customer did not want it. Very unprofessional. It took forever to closevthe deal. I even offered to just write a check so I could get out of there. Horrible experience and will tell everyone to stay away from this dealership. If they have inventory you like work with another dealership to get it transferred More

I’m still waiting on my vehicle but no one know how to email my work order to BPS. email my work order to BPS. More

Nathan, salesmen and Philip, finance mgr. were amazing to work with! They made the experience very easy and worked to put us in a vehicle that we loved and met our budget! We enjoyed the ex were amazing to work with! They made the experience very easy and worked to put us in a vehicle that we loved and met our budget! We enjoyed the experience so much we happily referred other members of our family to join the Graff Chevrolet family. Thanks again for your professionalism and kindness. More

Went in for an oil change and wash. They never washed it. I call that one o'clock and they said it was in the wash bay come by in 20 minutes. I went and picked it up at 2:30. They didn' They never washed it. I call that one o'clock and they said it was in the wash bay come by in 20 minutes. I went and picked it up at 2:30. They didn't even tell me they didn't wash it I had to find out for myself when I got there. Highly disappointed More

Very professional yet maintain that personal touch to let you know they value you and not just your money . you know they value you and not just your money . More

I love Graffs Chevrolet. They take care of me and my family in a timely manner. I use to take it to the Irving location but they would take so long. Thank you Graffs. They take care of me and my family in a timely manner. I use to take it to the Irving location but they would take so long. Thank you Graffs. More

They responded quickly to my complaint and resolved my issue in a timely manner l issue in a timely manner l More