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434 Reviews of Goudy Honda - Service Center
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November 04, 2014
THIS DEALERSHIP IS A BUNCH OF CROOKS!!! What can I say about their SERVICE DEPARTMENT, SCAMMERS, CROOKS, and IDIOTS! Do not bother with these people. If you are a Female, do not go there, th What can I say about their SERVICE DEPARTMENT, SCAMMERS, CROOKS, and IDIOTS! Do not bother with these people. If you are a Female, do not go there, they will sabotage your car and try to make you buy their parts and use their labor. My sister was there for an Airbag recall and they ended up breaking her starter and asking for 400 dollars plus to fix it. Now we are in the process to towing it to our mechanic to fix. AGAIN, DO NOT BRING YOUR CAR TO THIS DEALERSHIP FOR SERVICE.!!! More
by kadabra524
Employees Worked With
EGAN KWAN
May 10, 2011
I have been goudy couple times for services but they will make second problem easily. first time they gave me free oil change, second time they make fake service report.I did not check service repor make second problem easily. first time they gave me free oil change, second time they make fake service report.I did not check service report I can not do anything. what can I say. Just becaful check your service after "done" in goudy. More
by kuolui
Employees Worked With
ernesto chavez
April 01, 2011
They were very helpful to us-JUST LIKE THE COMMERCIAL. They were very helpful to us-JUST LIKE THE COMMERCIAL. The tech found a nasty(dangerous)tear on the rear tire of our CR-V and the replacement won't b They were very helpful to us-JUST LIKE THE COMMERCIAL. The tech found a nasty(dangerous)tear on the rear tire of our CR-V and the replacement won't be available til next week. But, being helpful, the service manager didn't stop till he found a solution to replace the broken tire. So 30minutes after, we left with a shiny new tire. Thanks Honda Goudy! More
by adelRN
Employees Worked With
Service Manager and Service tech Sau and the Sales Manager
July 16, 2009
Beware the service department of this dealer. I took my 2003 Cr/V to them with an A/C problem, believing it to be a warranty issue. They held the car for a day, implied they took apart the A/C Unit and di 2003 Cr/V to them with an A/C problem, believing it to be a warranty issue. They held the car for a day, implied they took apart the A/C Unit and diagnosed a "internal A/C system failure caused by compressor failure, seizing with debris contamination" costing $3000 to fix. I complained as a warranty issue; they offered a 10% "good customer" discount... now cost $2700... I still believed it was a warranty issue but they wouldnt budge. I called Honda of America and they said they had to assume the dealer was correct and if they offered the 10% discount, that was about all they could do. I asked for my car back. It took another day to get the car back; I took it to my "neighorhood shop" - bad fan and freon leak. Cost $350 to fix and it has been working fine for 3 months. The trouble diagnosis from Goudy was explained as a seized compressor and broken parts, confirmed by taking the unit apart. Cost - $3000+ The actual fix was replacement of the main cooling fan, an A/C valve to and recharging the freon. Cost = $350 Those guys are either horribly incompetent or worse and I strongly suspect worse... More
by CrVOwnerMtb
Employees Worked With
Oscar - Srvc Advisor; don't know the tech.
