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Goudy Honda - Service Center

Alhambra, CA

4.9
433 Reviews

433 Reviews of Goudy Honda - Service Center

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April 02, 2022

Dane Ishii has been my service writer for many years. Thank you Dane…You are the reason my family and I keep coming back to Goudy Honda. Keep up the excellent customer service. More

by William
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dane Ishii
Apr 07, 2022 -

Goudy Honda responded

Dear William, Thank you for your pleasant review with kind words! These surveys help in aiding how we progress in our customer service. I want you to know that we appreciate your trust and loyalty as a long time customer. We look forward to serving you in the near future. I will let Dane know that you appreciate his wonderful service! Sincerely, Yvette Gomez Customer Relations Representative Goudy Honda

March 25, 2022

I had a great experience with Wilson and all the staff at Goudy Service Department this week. More

by jaquinonez2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson
Mar 30, 2022 -

Goudy Honda responded

Hi Jaquinonez2002, I am delighted to hear that you were taken care of with priority. We treat our customers like family, we thank you for your business and hope to see you in the near future for other services! Warm Regards, Yvette Gomez Customer Relations Representative Goudy Honda

March 19, 2022

The only issue I had was I had my appointment to drop off and I drove up the appointment line but I still waited a good 20 minutes before I was attended too Everything else went pretty smoothly More

by Birdtom_1998
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Caro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2022 -

Goudy Honda responded

Dear, Birdtom_1998 Thank you for taking the time to fill out this survey, it definitely help in efforts to know where we can improve on in the future. We will try to be a little quicker at the service line. We hope that you will continue to be a regular customer and we have earned your trust and business in the future. Best Regards, Sincerely, Yvette Gomez Customer Relations Representative Goudy Honda

March 18, 2022

PK Kugasemrat she’s so nice and sweet very kind. I’m satisfying her service I appreciate all of them. Thank you so much More

by Kwanjit_elliott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
PK Kugasemrat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2022 -

Goudy Honda responded

Dear, Kwanjit_elliott Thank you for trusting Goudy with your new purchase. I am so happy to hear your experience was phenomenal. We can only hope you will consider us in the future for maintenance services as a loyal Goudy customer. Sincerely, Yvette Gomez Customer Relations Representative Goudy Honda

March 17, 2022

Excellent, fast and professional service from Minh NGO. It’s nice and always appreciated by return customers . More

by Nancy Melkonian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Florez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Minh NGO, service dept
Apr 07, 2022 -

Goudy Honda responded

Hi Nancy Melkonian, Its so pleasing to hear such good commentary from our returning customers. I am so glad that you are being treated like family because that is what we strive for. I hope that we continue to earn your trust and business in the near future. I will let Minh know he did a fantastic job over at our service center. Sincerely, Yvette Gomez Customer Relations Representative Goudy Honda

March 16, 2022

Good service to customers , understand customer need, listening and offer best price , willing to negotiate More

by kamleung
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Yu
March 07, 2022

Excellent and friendly service, as always. Genuine concern for my problem. I would recommend Goudy’s service Department to anyone who needs servicing. More

by rodrigrr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Tieu
March 07, 2022

Horrible experience. Every time I bring my car to get it serviced my panels are misplaced or put on wrong, and they try to up sell me. " Oh Mr. Soto, you need blinker flu More

by dsotos713
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wilson Yu
Mar 10, 2022 -

Goudy Honda responded

Hello, I am sorry to hear about your negative experience. We take pride in providing exceptional customer service and will look into the issue you shared with us here. Your feedback helps us to improve the customer experience for you and future customers. One of our service managers will be private messaging you to follow up. Thank you!

March 04, 2022

Took my Pilot in for a recall on the hood latch. Had to wait a while at check in, but a service person kept me abreast of where I was in the line and apologized for the delay. My car was promised to More

by Gunnernate
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Caro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sader Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 26, 2022

Excellent Quick service; can't ask for more. Appreciated the timing and helpful services department. Keep it up. More

by All
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Caro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sader Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2022 -

Goudy Honda responded

Hello, Thank you for your great review! We're very happy to hear that you we provided you with great service. If you ever have any questions or concerns, please let us know. We're here to help!

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