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Goudy Honda - Service Center

Alhambra, CA

4.9
427 Reviews

427 Reviews of Goudy Honda - Service Center

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April 13, 2022

Services were performed very fast. Always schedule my service online and only use Wilson Yu for my service advisor. He’s by far the best advisor I’ve ever worked with. More

by JMHOOTIS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chiwing "Wilson" Yu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2022 -

Goudy Honda responded

Hi JMHOOTIS, I'm pleased to hear our Service Department / Advisors are doing their best to communicate with our customers about why we have the pleasure of their visit, address the issue and get them in and out as quickly as possibly! I will let Wilson know he is doing a fantastic job! Sincerely, Yvette Gomez Customer Relations Representative Goudy Honda

April 08, 2022

I went to get my car oil and transmission change. The rep and service staff did a poor performance and oil was leaking in my garage. When I took it back, the rep fixed the issue but was not transpa More

by Tinphuong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Tieu
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2022 -

Goudy Honda responded

Hi Tinphuong, I am so glad I had the opportunity to speak with you so that I can correct any dissatisfaction with our service. I want to make sure every customer that comes to us for any type of service leaves completely happy! We appreciate each and every customer for their business. Thank you for trusting me to see to your concerns so that we can continue to have your trust in our expertise and performance. Should you ever need anything in the future I am just a email or phone call away! Sincerely, Yvette Gomez Customer Relations Representative Goudy Honda

April 06, 2022

It was our first time with service dept it was so easy to make appt. Loved the reminder text and email. More

by c.gomez107
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Borroto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2022 -

Goudy Honda responded

Hello c.gomez107, It pleases me to see our staff doing their job at the best of their abilities to make each and every customer happy. We thank you for your business. Sincerely, Yvette Gomez Customer Relations Representative Goudy Honda

April 02, 2022

Goudy is the best place to go to purchase America’s best vehicle! Great service, selection and products. I have been a loyal customer for over twenty years and it’s because they really value and take care More

by Zela.Davison
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael DeVille
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Ly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sader Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Art
Apr 07, 2022 -

Goudy Honda responded

Hi Zela.Davison, We deeply appreciate your feed back as it lets us know how we are serving our customers! I'm so pleased to know that you continue to trust us in every aspect. We strive to make every customer feel like family here at Goudy Honda! I want you to know that we all appreciate you as a long time customer of Goudy Honda and look forward to continue working with you in the near future. Sincerely, Yvette Gomez Customer Relations Representative Goudy Honda

April 02, 2022

Dane Ishii has been my service writer for many years. Thank you Dane…You are the reason my family and I keep coming back to Goudy Honda. Keep up the excellent customer service. More

by William
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dane Ishii
Apr 07, 2022 -

Goudy Honda responded

Dear William, Thank you for your pleasant review with kind words! These surveys help in aiding how we progress in our customer service. I want you to know that we appreciate your trust and loyalty as a long time customer. We look forward to serving you in the near future. I will let Dane know that you appreciate his wonderful service! Sincerely, Yvette Gomez Customer Relations Representative Goudy Honda

March 25, 2022

I had a great experience with Wilson and all the staff at Goudy Service Department this week. More

by jaquinonez2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson
Mar 30, 2022 -

Goudy Honda responded

Hi Jaquinonez2002, I am delighted to hear that you were taken care of with priority. We treat our customers like family, we thank you for your business and hope to see you in the near future for other services! Warm Regards, Yvette Gomez Customer Relations Representative Goudy Honda

March 19, 2022

The only issue I had was I had my appointment to drop off and I drove up the appointment line but I still waited a good 20 minutes before I was attended too Everything else went pretty smoothly More

by Birdtom_1998
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Caro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2022 -

Goudy Honda responded

Dear, Birdtom_1998 Thank you for taking the time to fill out this survey, it definitely help in efforts to know where we can improve on in the future. We will try to be a little quicker at the service line. We hope that you will continue to be a regular customer and we have earned your trust and business in the future. Best Regards, Sincerely, Yvette Gomez Customer Relations Representative Goudy Honda

March 18, 2022

PK Kugasemrat she’s so nice and sweet very kind. I’m satisfying her service I appreciate all of them. Thank you so much More

by Kwanjit_elliott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
PK Kugasemrat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2022 -

Goudy Honda responded

Dear, Kwanjit_elliott Thank you for trusting Goudy with your new purchase. I am so happy to hear your experience was phenomenal. We can only hope you will consider us in the future for maintenance services as a loyal Goudy customer. Sincerely, Yvette Gomez Customer Relations Representative Goudy Honda

March 17, 2022

Excellent, fast and professional service from Minh NGO. It’s nice and always appreciated by return customers . More

by Nancy Melkonian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Florez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Minh NGO, service dept
Apr 07, 2022 -

Goudy Honda responded

Hi Nancy Melkonian, Its so pleasing to hear such good commentary from our returning customers. I am so glad that you are being treated like family because that is what we strive for. I hope that we continue to earn your trust and business in the near future. I will let Minh know he did a fantastic job over at our service center. Sincerely, Yvette Gomez Customer Relations Representative Goudy Honda

March 16, 2022

Good service to customers , understand customer need, listening and offer best price , willing to negotiate More

by kamleung
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Yu
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