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Goudy Honda - Service Center

Alhambra, CA

4.9
433 Reviews
Call Service Center (626) 576-1114

433 Reviews of Goudy Honda - Service Center

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December 03, 2022

Disappointed with the service department and the purchase of the Honda care I purchased with no deductible however, I’m always asked to pay a fee for diagnostic check. I More

by Cyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tito Puente
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2022 -

Goudy Honda responded

Hi Cyn I am so sorry about that. All warranties are different, it really depends on what you purchase & details of warranties purchased should be in your contract from the time of purchase. If you come in for something other than basic routine maintenance, a diagnostic test is required to determine what is the cause of the problem before they began servicing your Honda vehicle to ensure accuracy of what the actual issue is. Wishing you a wonderful weekend and Happy Holidays from all of us here at Goudy Honda. Warm Regards, Yvette Gomez Customer Relations Mon - Fri (8:30am - 5pm)

December 01, 2022

I very appreciate Tim explain more details for me how to handle this new car! More

by shengenpray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Yang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vachell Vanp(?) very good service
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Dec 16, 2022 -

Goudy Honda responded

Hi there shengenpray I am so happy to hear you had a great overall experience with our sales representative Tim! He is definitely awesome to work with. I'm happy you guys had a opportunity to go over all those new car details. Happy Holidays from all of us here at Goudy Honda of Alhambra. Warm Regards, Yvette Gomez Customer Relations Mon - Fri (8:30am - 5pm)

November 24, 2022

Always a great experience at Goudy. We have our 4th vehicle from Goudy and we always use the service Dept. For all our needs Dane took great care of us was very through and explained More

by erinandjuan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karl in sales !! , Dane Ishii
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Nov 29, 2022 -

Goudy Honda responded

Hi there erinandjuan I am so happy to hear that you had a overall positive experience with both Service & Sales Department!!! We thank you for your trust and business and for continuing to sick by us a loyal long time customer!!! Happy motoring from all of us here at Goudy Honda. Warm Regards, Yvette Gomez Customer Relations Mon - Fri (8:30am - 5pm)

November 23, 2022

Thank you very much for the best service. I love new car it is most special More

by wiwat_arada
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kate Sasomsup
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 23, 2022 -

Goudy Honda responded

Hi there wiwat_arada Congrats on the new Honda!!!! Perfect time to spoil yourself is around the holidays, sometimes the best gifts we get are the ones we give ourselves!!! We certainly hope that you are enjoying your Honda! We welcome you back anytime for any and all of your Honda future needs. Happy Holidays from the whole Goudy Honda Family!!! Warm Regards, Yvette Gomez Customer Relations Mon - Fri (8:30am - 5pm)

November 17, 2022

Worst service ever and I'm fed up with them trying to make up for their bs like it only gets worst after worst waste of my time I do not recommend this dealership ever... Very disappointed. The worst par More

by JohnLu
Recommend Dealer
No
Employees Worked With
Forgot the name
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Nov 17, 2022 -

Goudy Honda responded

Hi John Lu I am so sorry for your experience if you were in fact a customer of ours recently. I do not see you listed as a listed customer at least not with your user name. I can not tell if this was in relations to Service or Sales based on the info you have provided. To confirm you as a customer please send me a private message with your info so that I can better assist you & go over any warranty policies & structures put in place for all Honda vehicles. Both Sales & Service follow those policies. Warm Regards, Yvette Gomez Customer Relations Mon - Fri (8:30am - 5pm)

November 16, 2022

I was once again pleased with my experience at Goudy Honda. Service Advisor Ivan Castro provided detailed updates about my vehicle and what future services would be needed. Even when I approved these ad More

by Tina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivan Castro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 17, 2022 -

Goudy Honda responded

Hi there Tina I can not tell you how happy I get when I read reviews from customers like you! Thank you so much for taking time out of your day to complete one for Ivan & our Service Department. I am happy to hear you continue to have a positive experience with us on your service visits. We thank you for being a loyal customer and trusting us with your Honda. It is important that our customers get the full treatment & experience for both themselves and their Honda. Happy motoring from myself, Ivan & the whole Service Department here at Goudy Honda of Alhambra!!! Warm Regards, Yvette Gomez Customer Relations Mon - Fri (8:30am - 5pm)

November 16, 2022

Great experience in the service department as always. They took my van in quickly, I spoke with the awesome associate, Wilson Yu, and my van was ready to go before the pickup time. More

by Kirk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chiwing "Wilson" Yu
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 17, 2022 -

Goudy Honda responded

Hi there Kirk, Thank you for the quick review on Wilson & our Service department! As always we do our best to get our customers in and out as quickly as possible. We thank you for your business & look forward to having you back anytime. Warm Regards, Yvette Gomez Customer Relations Mon - Fri (8:30am - 5pm)

November 11, 2022

I've been to a few dealerships and was looking for my first vehicle for months. I ended up at Art and worked with Pk.They knew my hectic schedule and was respectful and still able to find me a vehicle t More

by janebell0520
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
PK Kugasemrat
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 17, 2022 -

Goudy Honda responded

Hi there janebell0520 It brings me great joy when reading reviews like your of our sales staff here at Goudy Honda! It does not surprise me to hear you had a great experience as all of our staff treat our customers like family here. We want to earn your future trust from the current purchase and only way to do that is by listening to our customers needs and executing them!! We look forward to helping you with any and all your Honda needs in the near future. Happy Holidays from all of here at Goudy Honda of Alhambra!!! Warm Regards, Yvette Gomez Customer Relations Mon - Fri (8:30am - 5pm)

November 07, 2022

Great services, warm and friendly staff. Clean, organized and time efficient garage. Great experience ! Thank you so much. More

by heyjude1040
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Asheghian
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Nov 09, 2022 -

Goudy Honda responded

Hi there heyjude1040 Thank you for stopping by the Service Department to service your Honda and letting us earn your business for the future. Happy motoring from me, Andre and the whole Service Team here at Goudy Honda of Alhambra!!! Warm Regards, Yvette Gomez Customer Relations Mon - Fri (8:30am - 5pm) (626) 300-4217

November 07, 2022

Wilson Yu was fantastic. He explained everything clearly for me and was helpful with all the questions I had. Will definitely come back to him in the future! More

by jennifer.anjos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chiwing "Wilson" Yu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 09, 2022 -

Goudy Honda responded

Hi there jennifer.anjos I am certainly happy to hear that we have won your business for the future and that your experience with Wilson was a great one. We look forward to having you back with us here at Goudy Honda Service Department. Happy motoring from me, Wilson & the whole team! Warm Regards, Yvette Gomez Customer Relations Mon - Fri (8:30am - 5pm) (626) 300-4217

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