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Goudy Honda - Service Center

Alhambra, CA

4.9
427 Reviews
Call Service Center (626) 576-1114

427 Reviews of Goudy Honda - Service Center

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December 16, 2022

My service advisor was lousy - never said my name, didn't ask if I needed anything out of the car before they took it out of the driveway, had to walk up to second floor to get my jacket, etc. Never a More

by vgokorocha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ishii
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Dec 19, 2022 -

Goudy Honda responded

Hi there vgokorocha I am so sorry about your experience, our customers experience is very important to us so I will be sure to follow up with our staff.. I hope that we can continue to earn your trust & business for the future. Warm Regards, Yvette Gomez Customer Relations Mon - Fri (8:30am - 5pm)

Dec 20, 2022 -

vgokorocha responded

I was very impressed with the dealership -- Art helped me with the sale as he knew my son Nick who had purchased his car there. Everyone was gracious and knowledgeable. I prefer to take my car to the dealer for service - when the parking staff are more friendly and polite than the service advisor, something is wrong. The other advisors appeared to be friendly and competent - I appreciate your requesting surveys -

December 16, 2022

Wonderful, respectful, honest, Henry was very nice and helpful. I would buy another car from this dealership More

by Victor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 22, 2022 -

Goudy Honda responded

Hi there Victor I am so happy to hear you had a wonderful customer experience with Henry!!! Congrats on the Honda Purchase. We certainly hope that you are out enjoying it making new memories this Holiday season. Happy motoring from all of us here at Goudy Honda of Alhambra. Warm Regards, Yvette Gomez Customer Relations Mon - Fri (8:30am - 5pm)

December 08, 2022

Sader and Jim keep me coming back, they always make sure I feel like family. Cheers! More

by david.fielding
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Irma Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sader Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Sellheim
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Dec 26, 2022 -

Goudy Honda responded

Hi there david.fielding Thank you so much for taking a few minuets out of your day to give Sader & Jim a quick review of your experience with us over at our Service Department. We certainly hope to continue to retain you as a long time customer and for that we that you!!! Wishing you and your family a wonderful New Years. Happy motoring from all of us at Goudy Honda of Alhambra. Warm Regards, Yvette Gomez Customer Relations Mon - Fri (8:30am - 5pm)

December 03, 2022

Excellent customer service by Jim Sellheim and staff. Will definitely recommend and use them in the future. More

by Nunezfranny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Sellheim
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Dec 16, 2022 -

Goudy Honda responded

Hi there Nunezfranny Thank you so much for giving Jim & our Service Department that kind review. We hope that we can continue to earn your trust and business for years to come. We look forward to when we can assist & service you again in the near future. Happy Holidays from all of us here at Goudy Honda of Alhambra. Warm Regards, Yvette Gomez Customer Relations Mon - Fri (8:30am - 5pm)

December 03, 2022

Disappointed with the service department and the purchase of the Honda care I purchased with no deductible however, I’m always asked to pay a fee for diagnostic check. I More

by Cyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tito Puente
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 16, 2022 -

Goudy Honda responded

Hi Cyn I am so sorry about that. All warranties are different, it really depends on what you purchase & details of warranties purchased should be in your contract from the time of purchase. If you come in for something other than basic routine maintenance, a diagnostic test is required to determine what is the cause of the problem before they began servicing your Honda vehicle to ensure accuracy of what the actual issue is. Wishing you a wonderful weekend and Happy Holidays from all of us here at Goudy Honda. Warm Regards, Yvette Gomez Customer Relations Mon - Fri (8:30am - 5pm)

December 01, 2022

I very appreciate Tim explain more details for me how to handle this new car! More

by shengenpray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Yang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vachell Vanp(?) very good service
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Dec 16, 2022 -

Goudy Honda responded

Hi there shengenpray I am so happy to hear you had a great overall experience with our sales representative Tim! He is definitely awesome to work with. I'm happy you guys had a opportunity to go over all those new car details. Happy Holidays from all of us here at Goudy Honda of Alhambra. Warm Regards, Yvette Gomez Customer Relations Mon - Fri (8:30am - 5pm)

November 24, 2022

Always a great experience at Goudy. We have our 4th vehicle from Goudy and we always use the service Dept. For all our needs Dane took great care of us was very through and explained More

by erinandjuan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karl in sales !! , Dane Ishii
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Nov 29, 2022 -

Goudy Honda responded

Hi there erinandjuan I am so happy to hear that you had a overall positive experience with both Service & Sales Department!!! We thank you for your trust and business and for continuing to sick by us a loyal long time customer!!! Happy motoring from all of us here at Goudy Honda. Warm Regards, Yvette Gomez Customer Relations Mon - Fri (8:30am - 5pm)

November 23, 2022

Thank you very much for the best service. I love new car it is most special More

by wiwat_arada
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kate Sasomsup
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 23, 2022 -

Goudy Honda responded

Hi there wiwat_arada Congrats on the new Honda!!!! Perfect time to spoil yourself is around the holidays, sometimes the best gifts we get are the ones we give ourselves!!! We certainly hope that you are enjoying your Honda! We welcome you back anytime for any and all of your Honda future needs. Happy Holidays from the whole Goudy Honda Family!!! Warm Regards, Yvette Gomez Customer Relations Mon - Fri (8:30am - 5pm)

November 17, 2022

Worst service ever and I'm fed up with them trying to make up for their bs like it only gets worst after worst waste of my time I do not recommend this dealership ever... Very disappointed. The worst par More

by JohnLu
Recommend Dealer
No
Employees Worked With
Forgot the name
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Nov 17, 2022 -

Goudy Honda responded

Hi John Lu I am so sorry for your experience if you were in fact a customer of ours recently. I do not see you listed as a listed customer at least not with your user name. I can not tell if this was in relations to Service or Sales based on the info you have provided. To confirm you as a customer please send me a private message with your info so that I can better assist you & go over any warranty policies & structures put in place for all Honda vehicles. Both Sales & Service follow those policies. Warm Regards, Yvette Gomez Customer Relations Mon - Fri (8:30am - 5pm)

November 16, 2022

I was once again pleased with my experience at Goudy Honda. Service Advisor Ivan Castro provided detailed updates about my vehicle and what future services would be needed. Even when I approved these ad More

by Tina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivan Castro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 17, 2022 -

Goudy Honda responded

Hi there Tina I can not tell you how happy I get when I read reviews from customers like you! Thank you so much for taking time out of your day to complete one for Ivan & our Service Department. I am happy to hear you continue to have a positive experience with us on your service visits. We thank you for being a loyal customer and trusting us with your Honda. It is important that our customers get the full treatment & experience for both themselves and their Honda. Happy motoring from myself, Ivan & the whole Service Department here at Goudy Honda of Alhambra!!! Warm Regards, Yvette Gomez Customer Relations Mon - Fri (8:30am - 5pm)

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