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Goudy Honda - Service Center

Alhambra, CA

4.9
433 Reviews

433 Reviews of Goudy Honda - Service Center

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January 13, 2023

Great job from Mr. Wilson Yu. He helped a lot and made my car run again. Thank you! More

by John Nguyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chiwing "Wilson" Yu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2023 -

Goudy Honda responded

Hi there John Nguyen Thank you so much for giving Wilson & our Service Department a quick review of your customer experience! I am happy to read you had a great one. We look forward to having you back any time. Happy motoring from all of us here at Goudy Honda of Alhambra! Warm Regards, Yvette Gomez Customer Relations Mon - Fri (8:30am - 5pm)

January 13, 2023

Staff was friendly, courteous and professional. They addressed all of my concerns with the service of my vehicle. They also provided valuable input. Thank You! More

by sanchezs1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Samano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2023 -

Goudy Honda responded

Hi there sanchezs1 I am pleased to read your customer experience with Omar at our Service Department was a positive one. We look forward to helping you in the near future. Happy motoring from all of us here at the Goudy Honda Service Department. Warm Regards, Yvette Gomez Customer Relations Mon - Fri (8:30am - 5pm)

January 07, 2023

Very kind and efficient service consultant can help us to make decision to do the repair for the car。 More

by amyhm_liu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre Asheghian
Jan 11, 2023 -

Goudy Honda responded

Hi there amyhm_liu I am pleased to hear your experience with Andre & our Service Department went well. We look forward to the next time we get to help you in the near future. Warm Regards, Yvette Gomez Customer Relations Mon - Fri (8:30am - 5pm)

January 02, 2023

It was a great experience and excellent service. I wish the maintenance time was a little faster. More

by Su
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chiwing "Wilson" Yu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2023 -

Goudy Honda responded

Hi there Su Thank you so much for taking a few minuets out of your day to give Wilson and the Service Department a quick review. We look forward to having you back. Hopefully next time it will be a little quicker for you, just depends on how busy our techs get. We thank you for your business and trust with your Honda! Warm Regards, Yvette Gomez Customer Relations Mon - Fri (8:30am - 5pm)

December 25, 2022

Excellent service. Thanks for the email coupons. Maybe at the end of service dealer can wash my car like other dealerships. More

by roberttorres718
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chiwing "Wilson" Yu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2022 -

Goudy Honda responded

Hi there roberttorres718 Thank you for your review, I am glad Wilson was able to help you out and that you had a positive service experience with him as an Advisor during your visit with us. Hope to see you again in the near future. Wishing you & your family a Happy New Years. Warm Regards, Yvette Gomez Customer Relations Mon - Fri (8:30am - 5pm)

December 17, 2022

The service is great. I go there regularly for car service. The only thing is you need to install heaters at the service department for the sake of your employees. They m More

by Htse005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chiwing "Wilson" Yu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dane Ishii, Andre Asheghian
Dec 19, 2022 -

Goudy Honda responded

Hi there Htse005 Thank you so much for being a loyal long time customer and for taking the time to give us a quick review. I will definitely bring your comments & concerns to management regarding Service Drive set up. Happy Holidays from all of us here at Goudy Honda Warm Regards, Yvette Gomez Customer Relations Mon - Fri (8:30am - 5pm)

December 16, 2022

My service advisor was lousy - never said my name, didn't ask if I needed anything out of the car before they took it out of the driveway, had to walk up to second floor to get my jacket, etc. Never a More

by vgokorocha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ishii
Dec 19, 2022 -

Goudy Honda responded

Hi there vgokorocha I am so sorry about your experience, our customers experience is very important to us so I will be sure to follow up with our staff.. I hope that we can continue to earn your trust & business for the future. Warm Regards, Yvette Gomez Customer Relations Mon - Fri (8:30am - 5pm)

Dec 20, 2022 -

vgokorocha responded

I was very impressed with the dealership -- Art helped me with the sale as he knew my son Nick who had purchased his car there. Everyone was gracious and knowledgeable. I prefer to take my car to the dealer for service - when the parking staff are more friendly and polite than the service advisor, something is wrong. The other advisors appeared to be friendly and competent - I appreciate your requesting surveys -

December 16, 2022

Wonderful, respectful, honest, Henry was very nice and helpful. I would buy another car from this dealership More

by Victor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2022 -

Goudy Honda responded

Hi there Victor I am so happy to hear you had a wonderful customer experience with Henry!!! Congrats on the Honda Purchase. We certainly hope that you are out enjoying it making new memories this Holiday season. Happy motoring from all of us here at Goudy Honda of Alhambra. Warm Regards, Yvette Gomez Customer Relations Mon - Fri (8:30am - 5pm)

December 08, 2022

Sader and Jim keep me coming back, they always make sure I feel like family. Cheers! More

by david.fielding
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Irma Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sader Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Sellheim
Dec 26, 2022 -

Goudy Honda responded

Hi there david.fielding Thank you so much for taking a few minuets out of your day to give Sader & Jim a quick review of your experience with us over at our Service Department. We certainly hope to continue to retain you as a long time customer and for that we that you!!! Wishing you and your family a wonderful New Years. Happy motoring from all of us at Goudy Honda of Alhambra. Warm Regards, Yvette Gomez Customer Relations Mon - Fri (8:30am - 5pm)

December 03, 2022

Excellent customer service by Jim Sellheim and staff. Will definitely recommend and use them in the future. More

by Nunezfranny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Sellheim
Dec 16, 2022 -

Goudy Honda responded

Hi there Nunezfranny Thank you so much for giving Jim & our Service Department that kind review. We hope that we can continue to earn your trust and business for years to come. We look forward to when we can assist & service you again in the near future. Happy Holidays from all of us here at Goudy Honda of Alhambra. Warm Regards, Yvette Gomez Customer Relations Mon - Fri (8:30am - 5pm)

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