Goudy Honda - Service Center

Goudy Honda responded

Hi there mercadomaria14 Thank you so much for your review of our Service department and the amazing Advisors making great customer service possible! It is always a coin toss when trying anything for the first time, and so I am so happy to hear your first impression of both our Service department and level of service was a positive one. We hope to help you out in the near future. Happy motoring from Ivan, myself and the whole Goudy family. Warm Regards, Yvette Gomez Customer Relations Mon - Fri (8:30am - 5pm)

Goudy Honda responded

Hi there mgeefamily Thank you so much for that review of Omar and our Service Department here at Goudy Honda! We appreciate your business and trust throughout the years. We hope to continue that trust for many more years to come. Happy motoring from all of us here at the Service Department. Warm Regards, Yvette Gomez Customer Relations Mon - Fri (8:30am - 5pm)

Goudy Honda responded

Hi there ben1ale2 Thank you so much for taking a quick minuet to leave Omar and our Service Department a quick review of your customer experience while servicing your Honda with us here at Goudy Honda! Happy motoring from all of us here at the Service Department! Warm Regards, Yvette Gomez Customer Relations Mon - Fri (8:30am - 5pm)

Goudy Honda responded

Hi there Client I wanted to take a minuet to reach out to you and apologize for any discomfort during your recent visit here at our Service Department. After speaking with the Advisor as to what customer this might be or why the customer may have been upset, he let me know that the issue was because of wait time for completion of job without a scheduled visit for a Recall. With any Recall we can not guarantee a exact time, the wait time can be anywhere from 4 hours to a whole day per Service Manager. I did see that you gave us a 1 star on price transparency, Recalls are covered under Warranty. After the invoice was reviewed, your vehicle came in at 2:02pm on the invoice, and the job was completed at 4:04pm same day, so they finished the job fairly quickly. One of our Managers here at the dealership did try to call you, they left a voicemail. You are welcome to call us back, we are always happy to listen, assist or answer any questions. We always encourage any customer to follow up with staff if there are any issues before you leave. We want all our customers to leave happy when servicing their vehicles with us. Warm Regards, Yvette Gomez Customer Relations Mon - Fri (8:30am - 5pm)

Client responded

Felt disappointed because of his poor communication skills and bad tampers. I tried to talk with him nicely, but he gave me the response in very meant way. That’s the point.

Goudy Honda responded

Hi there Magallo1966 Thank you so much for giving both Wilson and our Service Department a quick review of our overall customer service. We most definitely appreciate your business and look forward to the next time we have a opportunity to help yo out here at Goudy Honda of Alhambra. Happy motoring from all of us here at the Service Department. Warm Regards, Yvette Gomez Customer Relations Mon - Fri (8:30am - 5pm)

Goudy Honda responded

Hi there bruce_warrensford I am happy to hear you had a great customer experience with Wilson one of our awesome Advisors here at the Service Department. We look forward to seeing you here again on your next scheduled maintenance visit. Happy motoring from all of us here at Goudy Honda of Alhambra. Warm Regards, Yvette Gomez Customer Relations Mon - Fri (8:30am - 5pm)

Goudy Honda responded

Hi there Chrisrodriguez895 I am so glad to hear you had a wonderful customer experience with both Wilson and our Service Department. We look forward to servicing you on your next scheduled visit. Warm Regards, Yvette Gomez Customer Relations Mon - Fri (8:30am - 5pm)

Goudy Honda responded

Hi there jd27_9 It makes me happy to read reviews like yours of your personal customer experience while servicing your Honda at Goudy. We want our customers to feel confident in our overall services. Thank you for your trust and business, we look forward to helping you on your next scheduled visit. Warm Regards, Yvette Gomez Customer Relations Mon - Fri (8:30am - 5pm)

Goudy Honda responded

Hi there Josephrvasquez Thank you so much for your review!!! I am happy to hear you had a excellent experience with our Advisors Leo & Omar. We welcome you back any time. Happy motoring from all of here at Goudy Honda Service Department. Warm Regards, Yvette Gomez Customer Relations Mon - Fri (8:30am - 5pm)

Goudy Honda responded

Hi there rayfrias Thank you so much for taking a few minuets out of your day to give both Wilson and our Service Department a quick review!! It makes me happy to hear when our customers have great customer experiences with our staff. We always want our services to be a reflection of our customers needs. We look forward to seeing you back on your next visit! Warm Regards, Yvette Gomez Customer Relations Mon - Fri (8:30am - 5pm)